The Cape Fear Public Utility Authority (CFPUA) provides essential water and wastewater services to the Wilmington, NC region. As a customer, you receive monthly bills for usage that must be paid on time.
CFPUA offers flexible payment solutions to fit any schedule or preference. Review your account options to find the right fit!
Understanding Your CFPUA Utility Bill
CFPUA bills monthly for water and sewer services at your home or business. Exact charges vary based on:
- Water consumption based on meter readings
- Applicable water and sewer rate schedules
- Base facility charges
- Taxes and fees
- Any additional services
New bills generate around the 25th of each month, with due dates around the 10th of the next month. Check your specific due date on each statement.
Registering for an online account gives you expanded usage stats and billing history to better understand costs.
Pay Online for Fastest Payment Processing
Paying at wwwcfpua.org is the quickest way to settle your CFPUA bill Online payments post instantly to your account, avoiding any late penalties.
You have two online options
QuickPay – Make one-time payments by credit/debit card or checking account without registering your account. Just enter your CFPUA account number and payment details.
Customer Portal – Register your account to unlock recurring auto-pay, paperless billing, payment history, usage charts, and more.
The portal offers 24/7 account access and enhanced tools for self-service. CFPUA does not charge fees for online payments.
Pay by Phone or Mail
If you prefer not to pay online, CFPUA offers other convenient choices:
Phone – Call 910-332-6550 to make credit/debit payments over the phone. A $3 fee applies per $300 increment.
Mail – Send checks or money orders to the CFPUA payment mailing address. Include your account number on the check.
Allow 5-7 days for mailed payments to process. Pay early to avoid late fees if mailing close to your due date.
Pay in Person at Local Offices
Visit either CFPUA office location at 235 Government Center Dr. or 929 N Front St. in Wilmington between 8am-5pm on weekdays.
Pay by cash, check, or credit/debit card. In-person payments allow same-day processing to avoid late penalties.
Enroll in AutoPay and Go Paperless
Reduce bill pay hassles by enrolling in AutoPay within the CFPUA online portal. Your payments will automatically deduct from your bank account or credit card around the due date.
While there, also go paperless by opting into e-bills. CFPUA will email you bill notifications rather than mailing paper statements.
Avoid Late Fees and Disconnection
CFPUA bills must be paid in full by the due date to avoid penalties. Review their payment policies:
- Late fees apply to past due balances
- Accounts 15+ days late may face disconnection
- Reconnection fees apply if service is disconnected
Set payment reminders and utilize auto-pay or online billing to stay on track. Contact CFPUA early if you expect payment difficulties to make arrangements before the situation becomes critical.
Reliable water and sewer services are vital for quality of life and business operations. With CFPUA’s secure online options, account management is stress-free and convenient. Pay bills from anywhere while avoiding late notices. CFPUA empowers customers to take control of utility costs.
Cape Fear Public Utilities Gets JACK Payment Kiosk
FAQ
What is the public utilities in New Hanover County NC?
What is a T-gal?
How much is the water bill in Wilmington, NC?
Who is Cape Fear Public Utility Authority?
Cape Fear Public Utility Authority (CFPUA) is a water utility provider serving the Wilmington, North Carolina area. CFPUA offers a variety of services, including water utility, automatic payment plans, and more. The company is committed to providing safe, reliable, and affordable water services to its customers.
What will Cape Fear Public Utility Authority do for Hurricane Helene?
On Wednesday, October 2, several members of Cape Fear Public Utility Authority’s staff will deploy to Western North Carolina to support water utilities in communities recovering from Hurricane Helene. Read on Read on
How do I pay my cfpua bill online?
Make a one-time payment: QuickPay All you need is your CFPUA account number, which can be found on your bill. Register an online account and set up recurring payments: Customer Self-Service portal Set up secure payments online with your Master Card, Visa or checking account and review your bill 24 hours a day, 7 days a week.
Does Cape Fear have a water service line materials inventory?
Cape Fear Public Utility Authority has published its Water Service Line Materials Inventory, in compliance with the U.S. Environmental Protection Agency’s Revised and Improved Lead and Copper Rule (LCR). Read on
Is cfpua affiliated with any third-party bill payment services?
Please be advised that CFPUA is not affiliated or partnered with any third-party bill payment services, such as Doxo or Mint. Payments made through third-party companies will not post to your account until the funds are received by CFPUA, which may result in late fees and/or possible disconnection/restriction of services due to non-payment.
When is my utility payment due?
The due date for your utility payment is printed on the bill. Payments received after 5 p.m. will the posted to the next business day. Weekend payments are posted on Monday. Payments on your account not received by the due date are subject to a late charge and disconnection.