Paying your water bill on time is an important responsibility as a City of Cape Coral utility customer. The city offers various convenient payment options to fit your needs. This article provides complete details on the available methods for paying your Cape Coral water bill.
Cape Coral Water Billing Overview
The City of Cape Coral Utilities Department sends out monthly water bills to residential and commercial customers. Bills are typically sent at the beginning of each month and are due before the end of the month.
The due date is printed on your water bill statement. Failure to pay on time will result in late fees being added to your account.
Water rates are based on metered usage along with fixed service charges. The city reads meters and sends bills on a monthly cycle. Payment is accepted online by phone mail, or in person.
Ways to Pay Your Cape Coral Water Bill
The City of Cape Coral offers various options for customers to pay their utility bills conveniently each month:
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Online – Pay via the city’s website using credit/debit card or electronic check You can also set up automatic monthly payments
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Phone – Call the Utility Customer Service number at (239) 574-0550 and pay over the phone using a card or check.
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Mail – Send a check or money order using the payment coupon from your bill to the city’s payment address.
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Drop box – Place your payment in one of the secure drop boxes located around the city.
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In person – Visit Utility Customer Service at City Hall or a Suncoast Credit Union branch to pay your bill.
Paying online and by phone are the quickest and most convenient options. But the city aims to provide flexible payment choices to fit every customer’s needs.
Pay Your Cape Coral Water Bill Online
Paying online via the City of Cape Coral website is easy and convenient.
To get started, go to the utility billing site at https://selfservice.capecoral.gov/css/. First-time users will need to register for an account.
Have your previous bill handy to enter your required customer ID and account number. Also provide your primary phone number.
Once registered, you can:
- View account balance
- Make a one-time payment
- Set up automatic monthly payments
- Go paperless with e-bills
The city accepts online payments from credit/debit cards and electronic checks. A small convenience fee applies to card payments.
Paying online provides fast, reliable payment processing 24/7. It’s the most popular option among Cape Coral utility customers.
Pay by Phone
For fast and easy bill payment over the phone, call the City of Cape Coral Utility Customer Service line at (239) 574-0550.
Representatives are available Monday through Friday from 8am to 5pm to assist you.
Have your account number, balance due, and payment details ready. You can pay by credit/debit card or electronic check. A convenience fee is charged for card payments.
After providing your payment info, you’ll receive a confirmation number to keep for your records. Paying by phone takes just a few minutes to complete.
Pay by Mail
To pay your Cape Coral water bill by mail, simply detach the payment coupon from your bill and enclose it with your check or money order.
Make sure your payment is addressed to:
City of Cape Coral
PO Box 150027
Cape Coral, FL 33915-0027
Allow 5-7 business days for standard mail delivery times. Write your account number on your check or money order and mail your payment at least 7 days before the due date.
Paying by mail is easy and doesn’t require any online access or fees. But it’s slower than electronic payment options.
Pay in Person
You can pay your City of Cape Coral water bill in person at either of these locations:
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City Hall Utility Customer Service (1015 Cultural Park Blvd)
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Any Suncoast Credit Union branch
Both options allow you to pay by cash, check, money order or debit/credit card. City Hall and Suncoast branches keep normal weekday and Saturday business hours.
In-person payment requires you to make a trip, but allows you to pay with cash if needed. You’ll receive an instant payment receipt.
Tips for Paying Your Cape Coral Water Bill
Follow these tips and best practices when paying your City of Cape Coral utility bill:
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Pay your bill in full by the due date to avoid late fees.
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Opt for convenient online or phone payments to save time and hassle.
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Sign up for paperless e-bills to receive and view bills electronically.
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Set a payment reminder on your calendar so your bill isn’t late.
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Contact customer service immediately if you anticipate having difficulty paying on time.
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Update your contact information if your mailing address changes so you continue receiving bills.
Paying your water bill on time every month is important. The City of Cape Coral offers flexible payment options to make it quick and easy. Choose the method that works best for your needs.
Other City of Cape Coral Utility Services
In addition to water service, the City of Cape Coral Utilities Department provides:
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Wastewater service – Sewer and septic tank maintenance for safe wastewater disposal.
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Irrigation water service – Non-potable irrigation water delivery through a separate pipe system.
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Solid waste collection – Curbside garbage, recycling, and yard waste pickup.
Garbage and sewer charges are included together on your monthly City of Cape Coral utility bill along with water. Paying your complete utility bill on time prevents any service disruptions.
Contact Cape Coral Utilities
If you have any questions about your City of Cape Coral utility bill or need help with payment options, contact customer service:
Phone: (239) 574-0550
Email: [email protected]
Website: www.capecoral.gov/utilities
The friendly and knowledgeable utility billing staff is available to assist customers Monday through Friday from 8am to 5pm. Reach out for billing questions, payment issues, service changes, or other needs.
Cape Coral water bill mistake corrected
How do I pay my Cape Coral water bill?
Call (239) 574-7058 to use the city’s automated pay-by-phone system and talk to a person about paying your Cape Coral water bill. Enter your customer ID and account number, which can be found on your bill every month. The system will guide you through the process of making a payment by credit card, debit card, or electronic check.
Does Cape Coral have a utility billing portal?
The City of Cape Coral has launched a new online customer portal for utility billing. The Utility Access Portal provides a range of convenient features, allowing customers to: • Access account information 24/7 • View, print, and pay utility bills • Set up autopay options (Credit card autopay customers must re-enroll)
Does Cape Coral offer online billing & payment?
The City of Cape Coral is pleased to announce the transition to a new online billing and payment solution is complete and the system is now open for customer enrollment.
When will Cape Coral’s new utility billing system start?
The City of Cape Coral is set to launch its new Utility Billing System on February 2. The software will improve efficiency, accessibility, and responsiveness to better meet the needs of Cape Coral’s utility customers. As a result, customers will notice new billing statements beginning in February.
How do I contact Cape Coral customer service?
For questions about the new system, draft dates, or the re-enrollment process, please contact Cape Coral Customer Service at 239-574-7722 (Option 3, then 5) Monday through Friday, 7:30 a.m. to 4:30 p.m., or via email at [email protected]. The City of Cape Coral has launched a new online customer portal for utility billing.
When will Cape Coral’s new billing software be available?
The software will improve efficiency, accessibility, and responsiveness to better meet the needs of Cape Coral’s utility customers. As a result, customers will notice new billing statements beginning in February. The billing conversion will take place from January 25 to February 1, during which time customers will have access to limited services.