How to Pay Your Medical Bill at Cambridge Health Alliance

Getting a medical bill in the mail can be an anxious experience. But paying your Cambridge Health Alliance (CHA) bill doesn’t have to be complicated. CHA offers a variety of payment options to fit different needs and preferences. This guide will walk through the various ways to pay your CHA medical bill conveniently online, by phone, or in-person.

Pay Online Through the Patient Portal

The easiest way to view and pay your CHA bill is through the online patient portal, called MyCHArt. This secure portal gives you 24/7 access to your CHA medical bills and full payment history.

To start, you’ll need to sign up for a MyCHArt account on the CHA website. This is free to do and only takes a few minutes. You can use the same login to access medical records, appointment information, and health tools.

Once your account is created you can log in anytime to view your outstanding balance individual bills, and invoices. Click the “Pay Bill” button to make quick online payments by credit card or debit card. You’ll receive instant payment confirmation.

Paying online allows you to

• Access billing statements
• Check account balance
• Make one-time payments
• Set up autopay for recurring payments
• Pay multiple bills at once
• View full payment history

For added convenience, MyCHArt now accepts Apple Pay and Google Pay mobile wallet payments Just connect your Apple or Google account to the CHA patient portal

Pay Over the Phone

If you prefer to pay your CHA bill over the phone, call 617-665-3200. CHA’s billing department is available to take payments and answer any billing questions Monday to Friday from 8am to 5pm.

To pay by phone, you’ll need to provide your account number and billing information. Have your credit or debit card ready. The representative can process your payment and mail you a receipt. Phone payments allow you to get immediate questions answered.

Mail In Payment

Paying by check or money order is also an option. Simply mail your payment to:

CHA Billing Department
PO Box 847122
Boston, MA 02284

Include your account number and any payment stub. Be sure to allow 5-7 business days for your mailed payment to reach CHA and be applied to your account.

In-Person Payment

For in-person bill payment, visit the Patient Financial Services office at CAMBRIDGE CITY HALL Avenue between the hours of 8am and 4pm, Monday to Friday. The billing staff can accept cash, checks, or credit/debit payments and provide you with a receipt.

Paying in person gives you the chance to talk through billing questions and get personalized support. You can even set up a payment plan if needed.

Financial Assistance Programs

If paying your CHA medical bills is a financial hardship, you may qualify for financial assistance. CHA offers free care and sliding scale discounts based on your income, assets, and family size.

An application with income verification is required to determine eligibility. Apply online through MyCHArt or get a paper application from patient registration. Aid covers hospital, primary, and specialty care within the CHA system.

Payment Plan Options

CHA understands some patients can’t pay the full balance upfront. That’s why they offer no-interest payment plans to spread costs over 6-12 months. Payment plans make bills more affordable by breaking the balance into smaller monthly payments.

To set up a payment plan, call the billing department at 617-665-3200. Provide information on your financial situation and the billing staff will help establish a reasonable monthly payment amount. There are no hidden fees to enroll.

Get Billing Support from CHA

Don’t hesitate to reach out to the CHA billing department if you need help understanding your statement, have questions about coverage, or want to discuss payment plan options.

Their team is there to provide billing guidance, explain your responsibility, and make paying your CHA medical bills as simple as possible. Be proactive in letting them know if paying on time will be an issue so they can assist you.

With online payments, phone assistance, in-person support, payment plans, and financial aid, CHA offers patients multiple ways to take care of their medical bills. Use these billing and payment resources so you can focus on getting healthy.