Butler County Water provides drinking water services to over 100,000 residents across Butler County, OH. As a customer, you receive monthly water bills that must be paid to continue service. Read this guide to learn how to pay your Butler County water bill online, by phone, or in person.
Butler County Water Bill Basics
Your water bill from Butler County Water covers charges for water usage, service fees, and other applicable taxes and fees. Bills are issued monthly and due within 30 days.
Key things to know about your bill
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Bills are based on metered water usage at your property. Actual usage determines your charges.
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Service fees are fixed monthly costs that appear on each bill.
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Late fees apply if bills are not paid by the due date. Service can be disconnected for non-payment.
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Review your bill carefully each month and contact Butler County Water with any bill questions.
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Update your account info with Butler County Water anytime you move or banking details change,
Ways to Pay Your Butler County Water Bill
Butler County Water offers multiple payment options to provide convenience:
Pay Online
The easiest way to pay is through Butler County Water’s online payment portal. You can pay by e-check, credit/debit card, or digital wallet. Benefits include:
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Pay anytime, 24/7 access
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Schedule recurring auto-pay
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Store payment methods for faster checkout
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View billing history and statements
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Get text/email reminders of due dates
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Avoid late fees by paying on time
Pay by Phone
Call Butler County Water’s automated payment line at (270) 526-4656 and follow prompts to make a payment by credit/debit card or check. Have your account number ready.
Pay by Mail
Mail a check or money order payable to Butler County Water to:
Butler County Water
PO Box 449
Morgantown, KY 42261
Write your account number on the payment to ensure proper processing. Allow 5-7 days for mail delivery.
Pay in Person
Visit the Butler County Water office at 1118 South Main Street, Suite 1 in Morgantown, KY to pay by cash, check, or credit/debit card.
Tips for Paying Your Water Bill on Time
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Sign up for paperless billing to receive email/text alerts when your bill is ready.
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Mark your calendar with bill due dates as a reminder to pay.
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Pay immediately upon receiving your bill to avoid forgetting.
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Set up auto-pay payments to have bills paid automatically each month.
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If paying late, call Butler County Water to avoid disconnection. Late fees apply.
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Report any payment issues right away and keep payment confirmations.
Financial Assistance for Water Bills
If you are ever unable to pay your water bill in Butler County, contact Butler County Water to ask about possible financial assistance or alternative payment plans. Some options include:
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Payment extensions or arrangements
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Budget billing to spread costs evenly
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Low-income bill discount programs
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Temporary hardship assistance
Butler County Water wants to keep your service active and will work with you on solutions. Be proactive in reaching out before service disruption occurs due to non-payment.
Moving or Closing Your Butler County Water Account
Contact Butler County Water right away anytime you are moving or need to close your water account. This ensures you do not receive any final bills at the property after moving out.
To close an account, provide Butler County Water with:
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Account number
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Move out or close date
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Forwarding address for final bill
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Meter reading on move out date
Any outstanding balance must be paid before your account can be closed. Make sure any auto-pay is also cancelled to avoid improper payments.
Butler County Water Customer Service
Butler County Water’s customer service team assists with all bill payment questions, account changes, and service needs:
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Call (270) 526-4656 during business hours
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Email [email protected]
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Visit the office at 1118 South Main Street, Suite 1 in Morgantown, KY
Keeping your water account in good standing ensures seamless service delivery to your property. Contact Butler County Water anytime you need assistance with bill payment.
New Water Metering & Leak Detection System
Automated Meter Reading (AMR) and leak detection technology will enable Butler Water employees to read meters remotely, safely, and accurately via wireless signals. The new technology is safe and precise at capturing the same information collected from the manually read meters, yet faster and more efficiently.
Advanced acoustical leak sensors will also be strategically placed to assist Butler Water in identifying leaks in main lines and services before they become potential major interruptions. The reduction in water loss will benefit both the customer and Butler Water.
News
The Wash Your Hands campaign, launches in-conjunction with Global Handwashing Day on October 15, to reinforce healthy habits within the community. The annual campaign is sponsored by Warren . . .
BCWS is excited to launch the fourth annual art contest for Butler Water open to all ages 5-18.
Sticker shock over Butler County water bills
What payment options does Butler water offer?
As Butler Water continues to reduce unnecessary contact, we encourage all customers to take advantage of our online payment system at www.butlerwater.com. We are now offering PayPal and Amazon Pay as online payment* options. Phone payments are also accepted using your Visa, Mastercard, Discover or electronic check.
Does Butler County Water Authority offer nexbillpay?
Butler County Water Authority has partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit, or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
How do I get a Butler County Water Authority account number?
You will need your Account Number provided on your statement. If you do not have your statement handy, you may request your Account Number by calling Butler County Water Authority at 334-382-4281 Use our Quick Pay service to make a fast payment without creating an account.
Does Butler County have water & wastewater services?
The Butler County Water and Sewer Department provides safe, reliable services to Butler County — one of the fastest growing counties in Ohio. BCWS offers water and wastewater service to a growing population of more than 100,000 in West Chester, Lemon, Liberty, Fairfield, Hanover and Ross townships, the city of Monroe and the village of New Miami.
Does Butler County have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Butler County Water & Sewer Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Who owns a water meter in Butler County?
Outside meters are housed inside of a meter box (pit) usually within the public easement. While the meter and transmitter are owned by Butler County Water and Sewer, you are responsible for protecting the equipment. If the equipment is damaged, you must pay for repair or replacement.