A Guide to Paying Your Butler County Water and Sewer Bill

Having reliable water and sewer services is essential for any home or business. As a Butler County resident, paying your water and sewer bill on time ensures uninterrupted access to these vital utilities. With multiple payment options available, Butler County aims to make paying your water and sewer bill quick and convenient.

This comprehensive guide covers everything you need to know to pay your Butler County water and sewer bill online, by phone, by mail or in person.

Online Bill Pay

The fastest and most convenient way to pay your water and sewer bill is online through Butler County’s website.

To pay online

1. Go to wwwbcohiogov

2. Click on “Pay Bill” at the top of the page

3. Select “Pay Water/Sewer Bill.”

4. Log into your account by entering your account number and PIN code.

5. Choose to pay the total due or specify a partial payment amount.

6. Enter your payment details including credit/debit card or e-check.

7. Review the payment information and click “Submit” to complete the transaction.

Paying online is quick, secure, and allows you to avoid mailing delays or long phone wait times. You’ll receive instant payment confirmation and have 24/7 access to your billing and payment history.

Mobile App

For on-the-go payments, download the Butler County app on your Apple or Android device. You can then log in, review your bill, and securely pay in just a few taps.

To use the mobile app:

1. Download the Butler County app from the App Store or Google Play.

2. Tap the menu icon in the top left and select “Bill Pay.”

3. Choose “Water & Sewer” and log into your account.

4. Select “Pay Bill” and enter your payment details.

5. Review and submit the payment.

The mobile app makes bill payment easy anywhere, anytime. You’ll get instant confirmation when your payment is processed.

Pay by Phone

To pay your water and sewer bill over the phone, call 513-887-3066 and select option 2.

Then simply:

1. Enter your 10-digit account number when prompted.

2. Choose to pay the total balance or specify a partial payment amount.

3. Have your credit/debit card ready to enter payment details securely.

4. Note down the confirmation number at the end of the call for your records.

The automated phone system is available 24/7, allowing you to pay on your schedule.

Pay by Mail

To pay your water and sewer bill by mail, follow these steps:

1. Write your 10-digit account number clearly on your check or money order.

2. Make the check payable to Butler County Water & Sewer.

3. Include your name and service address on the payment as well for easy account crediting.

4. Mail your payment at least 7 business days before the due date to ensure on-time processing.

5. Send your mailed payment to:

Butler County Water & Sewer
PO Box 407
Hamilton, OH 45012

While mailing a payment takes more planning, it’s a simple option for paying your bill by check or money order without fees. Allowing enough mailing time is crucial to avoid late charges.

Pay In Person

You can pay your water and sewer bill in person at the Butler County Government Services Center:

Butler County Government Services Center
315 High St #LL120
Hamilton, OH 45011

The Government Services Center is open Monday through Friday from 8 AM to 5 PM excluding holidays. When paying in person, you can pay by cash, check, money order, or credit/debit card. Make sure to bring your current bill or know your 10-digit account number for faster service.

Enroll in AutoPay

For hassle-free bill payment, enroll in AutoPay through Butler County’s online bill pay system. This automatically withdraws your monthly bill payment from your selected bank account or credit card around your due date.

To get started:

1. Log into your online account.

2. Click on “My Profile” and select “AutoPay.”

3. Choose your preferred payment method and enter details.

4. Pick the date you want your monthly payments withdrawn.

5. Review and submit the AutoPay enrollment request.

Once enrolled, your payment will be automatically deducted each month, saving you time and avoiding late fees.

Consider Equal Pay Program

To even out seasonal spikes in your water and sewer bills, Butler County offers an Equal Pay program. This averages your costs over the year into predictable monthly installments.

To enroll in Equal Pay:

1. Log into your online account and click “Equal Pay” under “My Profile.”

2. Review the enrollment details and click “Accept Agreement.”

3. Make the first Equal Pay installment by the due date.

Your Equal Pay amount gets recalculated periodically based on actual usage. The program helps smooth out bill fluctuations month-to-month.

Request a Payment Extension

If you’re unable to pay your full bill on time, you can request a one-time payment extension from Butler County Water and Sewer. This provides 10 extra days past your due date to make a payment without late fees or service disruption.

To get a payment extension:

1. Log into your online account and note your total balance due.

2. Call 513-887-3066 and explain your situation.

3. Request the one-time 10 day extension for your account.

4. Make sure to pay the total balance within the extension deadline.

Contact Butler County Water and Sewer right away if you foresee difficulty paying on time so an extension can be set up before the due date passes.

Apply for Bill Payment Assistance

For those facing financial hardship, Butler County Water and Sewer partners with local organizations to provide bill payment assistance programs. These can cover part of your balance or provide emergency relief if you’re struggling to pay your bill.

Some of the assistance programs include:

• Salvation Army
• St. Vincent de Paul
• Community Action Agency

To learn more about qualifications and apply, call 513-887-3066. They can check what assistance is available and the application process.

Understand Your Charges

Reviewing your water and sewer bill each month ensures there are no surprises or erroneous charges. Your bill has different sections including:

• Service period: The dates covered by that bill.

• Meter readings: Your usage in gallons or cubic feet.

• Consumption charges: Based on actual water and sewer volumes used.

• Service fees: Covers infrastructure and operating costs.

• Due date: The date payment must be received by to avoid late fees.

Checking usage spikes or other bill irregularities promptly allows you to address them with Butler County if needed. Understanding each item on your bill also helps avoid confusion.

Monitor Water Usage

You can view water usage graphs and set usage alerts through Butler County’s online account system. Monitoring your monthly and daily usage helps you:

• Identify leaks indicated by abnormal spikes.

• Adjust usage if approaching tiered rate thresholds.

• Compare usage during different billing cycles and seasons.

• Receive alerts as you near a specified usage volume.

Proactive monitoring provides visibility into your consumption patterns so you can take action before receiving a higher than normal bill. Usage awareness allows you to control water costs.

Pay Immediately If Past Due

If your water and sewer account becomes past due, it’s crucial to pay the overdue amount as soon as possible. Failure to pay a past due balance can result in:

• Late payment penalties.
• Collection fees added to your account.
• Water service shutoff.

Avoid these outcomes by paying any past due amount right away if you receive a shutoff notice. Reconnecting after shutoff also incurs a fee.

Stay current on your water and sewer account payments to prevent avoidable fees and service interruptions.

Paying your water and sewer bill on time is easy with Butler County’s flexible payment options. Use this guide to choose the best payment method for you and manage your account seamlessly. Consistent on-time payments ensure uninterrupted essential water and sewer services.