Paying your Burlington Electric bill online is a fast, easy, and secure way to manage your account At Burlington Electric, we offer several options for online bill payment to meet the needs of all our customers In this article, we’ll walk through the step-by-step process to pay your Burlington Electric bill online through our self-service customer portal, explain other online payment options, highlight key benefits, and answer frequently asked questions.
Accessing Your Burlington Electric Account Online
The first step to paying your bill online is to access your Burlington Electric account through our self-service online portal.
- Go to www.burlingtonelectric.com and click on “My Account” at the top right of the homepage.
- On the login page, enter your account number and 4-digit PIN.
- If you don’t have a PIN, you can easily register for one online.
- Once logged in, you’ll be directed to your personal account dashboard with all your account details.
Paying Your Bill Through the Customer Portal
To pay your bill through the customer portal:
- From your account dashboard, click on “Pay My Bill”
- On the payment page, choose whether you want to pay the full balance or a partial payment.
- If making a partial payment, enter the custom amount.
- Select your preferred payment method:
- Credit/Debit Card – Visa, MasterCard, Discover, American Express
- Electronic Funds Transfer (EFT) from your bank account
- For card payments, enter your card details and billing address. For EFT, have your account and routing number handy.
- Review payment details and click “Submit Payment” to complete.
The online bill pay process takes just a few minutes You’ll receive an email confirmation with your payment details, The billed amount will automatically deduct from your payment method within 1-2 business days
Other Online Bill Pay Options
In addition to the self-service portal we offer a few other convenient online payment options
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One-time credit card payment – Make quick one-off credit card payments without logging into your account. There is a $3.95 processing fee per transaction for this service.
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AutoPay – Set up recurring automatic monthly payments from your credit card or bank account. Log into your account and enroll in AutoPay under “My Profile”.
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Phone payments – Call our automated pay-by-phone line at 1-844-759-8997 and follow the prompts to make one-time payments.
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Mobile app – Download our mobile app (Burlington Electric) to monitor usage, make payments, and more on the go.
Benefits of Paying Online
Paying your electric bill online provides many benefits:
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It’s fast – Make payments in minutes anytime, day or night.
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Convenience – Pay anywhere with an internet connection and avoid in-person payments.
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Payment tracking – View payment history and confirmations right in your online account.
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AutoPay set up – Skip late fees by enrolling in automated recurring payments.
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Secure – Our portal uses industry-standard encryption to keep your data safe.
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Paperless – Go green by reducing paper bills and checks.
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Budgeting – Log in anytime to view up-to-date account balance and projected monthly charges.
Frequently Asked Questions
What payment methods can I use online?
You can pay online using Visa, MasterCard, Discover, American Express credit/debit cards or through an electronic funds transfer (EFT) from your checking or savings account.
Is there a fee to pay online?
There are no fees to pay through your online account portal or mobile app. A $3.95 convenience fee applies per transaction for one-time credit card payments made outside the portal.
When will my payment be applied to my account?
Online payments are typically applied to your account within 1-2 business days.
Can I set up recurring automatic payments?
Yes! You can enroll in AutoPay through your online account to have your bill automatically paid each month from your credit card or bank account.
Is online bill payment secure?
Absolutely. Our online portal meets PCI compliance standards for data security, including encryption and fraud protection. Your personal and payment information is safe.
Paying your Burlington Electric bill online is the best way to easily and securely manage your account. Sign up for an online account today to access all our self-service options for paperless billing, payment tracking, high-usage alerts, and more! Contact our customer support team if you have any other questions about online bill pay.
BED Energy Assistance Program
BED continues to focus on supporting our customers who have experienced financial hardships and reminds our customers about the availability of our Energy Assistance Program. This program provides a 12.5 percent discount for eligible participating customers.
The best way to lower your bill is to understand how your home is currently using electricity. Your online account can show you how your usage varies from month to month, day to day, and even in 15-minute increments so you can figure out the best way to start saving.
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