The Easiest Ways to Pay Your Brunswick Electric Bill

Paying your electric bill should be simple and convenient. Brunswick Electric Membership Corporation offers its members multiple options to pay their monthly bills including online through a smartphone app, by phone, and in person. With today’s technology, you don’t even need to write a check or buy a stamp to take care of your electric bill payment.

Online Bill Pay Through SmartHub

The easiest and most popular way for Brunswick Electric members to pay their bill is through SmartHub. SmartHub is Brunswick Electric’s online member portal and mobile app You can set up an account on both the SmartHub website and mobile app to

• View your current electric bill
• View your electricity usage and payment history
• Make a payment through the secure portal
• Set up automatic draft payments
• Go paperless by opting in to receive electronic billing

To pay your Brunswick Electric bill online through SmartHub, simply visit www.bemc.org and click on “Pay Bill/SmartHub” at the top of the page. This will direct you to the SmartHub login. If you don’t already have an account, you’ll need to click “New User” and provide some basic information to set up your username and password.

Once you’re logged in to SmartHub, select “Pay Now” and you’ll be walked through the simple payment process. You can pay by credit card, debit card, or electronic check. There is no fee for paying your bill through SmartHub. You’ll receive an instant email confirmation once your payment is submitted.

The SmartHub mobile app works very similarly. You can download the app for free from the App Store or Google Play. Log in using your existing SmartHub credentials or set up a new account right from your phone or tablet. The app allows you to quickly view your bill details, balances due, and make a payment with just a few taps.

SmartHub’s online and mobile options make paying your electric bill easy and convenient 24/7.

Pay By Phone

If you prefer to pay your Brunswick Electric bill over the phone, you have a couple options:

Call SmartHub’s Integrated Voice Response Line at 866-934-6830. This automated phone system is available 24 hours a day, 7 days a week. You will need to have your Brunswick Electric account number handy. Follow the prompts to check your current balance and make a payment using electronic check, debit card, or credit card.

Call Brunswick Electric’s Customer Service Team at 800-842-5871. If you would rather speak to a live representative, call during normal business hours, Monday through Friday from 8am to 5pm. The customer service team can take a payment over the phone, help you set up recurring payments or budget billing, and answer any other questions.

Both phone payment options are free. Allow enough time for mailed payments to reach Brunswick Electric by the due date if paying by phone.

Pay In Person

If you would rather pay your bill in person, Brunswick Electric offers several ways to do that as well:

• At any of the three Brunswick Electric local offices during business hours:

  • Headquarters in Supply at 795 Ocean Hwy W

  • Whiteville Office at 2228 New Britton Hwy E

  • Southport/Oak Island Office at 4335 Southport-Supply Rd

• At one of the 10+ Bill Payment Terminal locations across Brunswick Electric’s service area. These terminal are available 24/7 for your convenience. Locations include grocery stores, gas stations, and restaurants.

• Through the drive through window or night drop box at one of the Brunswick Electric offices after hours.

Cash, check, money order, debit and credit cards are accepted for in-person payments.

Other Bill Pay Options

In addition to the online, phone, and in-person payment options, Brunswick Electric members can also:

• Go paperless and receive a monthly email notification when your new bill is ready to view and pay online through SmartHub electronic billing. Call 800-842-5871 to enroll.

• Sign up for recurring auto draft payments directly from your bank account or credit card so your bill gets paid automatically each month.

• Enroll in Budget Billing to pay the same set amount each month based on your average annual electricity costs. Your account will be reconciled after 12 months on the program.

• PrePay your electric costs in advance through Brunswick Electric’s PrePay Power program. You pay ahead for the electricity you plan to use and receive alerts when your balance is low so you can add additional funds. Great for budgeting!

When is My Brunswick Electric Bill Due?

Brunswick Electric bills for residential customers are typically due around the 25th of each month. You have until the due date to pay your bill without any late fees or penalties. If the due date falls on a holiday or weekend, you have until the next business day to make your payment.

Your specific due date and total amount due each month are printed on your bill and visible through your online SmartHub account. Brunswick Electric also provides a monthly billing schedule on their website so you can plan ahead.

Get in the habit of paying your Brunswick Electric bill as soon as you receive it or setting up automatic payments through SmartHub to avoid forgetting and unintended late fees.

What Happens If I Pay My Bill Late?

Brunswick Electric does charge a late fee if full payment is not received by the due date printed on your monthly electric bill. The late fee is typically around $5.00.

If your bill remains unpaid for 30 days past the original due date, Brunswick Electric will issue a Disconnection Notice. This provides a new disconnection date that your payment must be received by to avoid having your power disconnected.

As long as you pay the past due amount before the disconnection date, your service will remain connected. Disconnection fees and a security deposit may be required for reconnection if your power is physically disconnected due to nonpayment.

Avoid paying late fees and the stress of trying to beat a disconnection date by utilizing Brunswick Electric’s convenient payment options like SmartHub, which allows you to make quick online and mobile payments 24/7.

Assistance Paying Your Brunswick Electric Bill

If you are struggling financially and unable to pay your Brunswick Electric bill, don’t ignore the issue. Call them as soon as possible at 800-842-5871 to discuss potential payment arrangements or extended due dates. Letting bills pile up will only worsen the situation.

There are also energy assistance programs available based on household income qualifications that can help pay a portion of your electric bill. Brunswick Electric can screen and enroll you in these programs.

Some of the bill assistance options available for Brunswick Electric members include:

• LIEAP: Low Income Energy Assistance Program provides a one-time annual payment to your electric company on your behalf. Apply through your local social services department.

• Crisis Intervention Program: Helps those experiencing heating-related emergencies like a disconnect notice.

• Weatherization Assistance: Helps improve home energy efficiency for lower income households to reduce electric bills.

In addition, Brunswick Electric members can make tax-deductible donations to the organization’s HeatShare program which provides bill payment assistance to families in need.

The Bottom Line

Brunswick Electric makes it quick and easy to pay your monthly electric bill through multiple options including online, phone, mobile app, in person, auto pay, and more. If ever in need of assistance, be sure to contact their customer service team right away to avoid disconnection. Brunswick Electric wants to help all members maintain electric service. Pay online 24/7 using SmartHub or call 800-842-5871 anytime you need help.