Choosing the right insurance company to protect your assets and provide peace of mind takes careful research. Reviews from current and past customers can offer helpful insight into an insurer’s customer service, claims handling, coverage options, and overall value.
In this article, we’ll provide an overview of Brown & Brown Insurance along with reviews from customers about their experiences. Read on to learn more about this national insurance provider and see if they may be the right fit to meet your needs.
About Brown & Brown Insurance
Brown & Brown Insurance is one of the largest insurance intermediary firms in the United States Headquartered in Florida, they provide a wide range of property/casualty insurance products and services to both business and individual customers
Here is some background on the company
- Founded in 1939 initially as a one-person insurance agency
- Employs over 11,000 people in nearly 250 locations nationwide
- Offers auto, home, business, specialty and professional liability insurance
- Generates $2.6 billion in annual revenue
- Has an A+ rating from the Better Business Bureau
As an insurance broker, Brown & Brown acts as an intermediary between customers and insurance carriers. They have access to policies from top insurers, allowing them to offer coverage options tailored to each client.
Now let’s take a look at what current and former Brown & Brown customers have to say about their experiences.
Brown & Brown Insurance Reviews
On Indeed.com, Brown & Brown Insurance has an average rating of 3.5 out of 5 stars based on 100+ reviews. Here is an overview of the feedback shared by customers:
Positive Reviews
- Streamlined claims process with quick turnaround times
- Responsive, friendly agents ready to help customers
- Competitive pricing on auto and home insurance
- Strong customer service throughout entire policy lifecycle
- Easy online quotes and policy management tools
“My agent was great to work with. She explained everything thoroughly and made sure I picked the right coverage. Rates were good too.”
Negative Reviews
- Long holds when calling the customer service line
- Issues with processing policy changes in a timely manner
- Upselling by agents to get customers to buy more coverage
- Mixed experiences depending on location and specific agent
- Some billing/payment processing problems
“My agent was responsive during the quote process but then I didn’t hear from him once I paid. I had trouble making policy changes later.”
Suggestions for Improvement
- More streamlined new customer onboarding process
- Increased availability of online chat for customer service issues
- Added billing payment options like autos-pay and PayPal
- More proactive policy reviews and check-ins from agents
- Greater consistency in customer service across all locations
“It was difficult to get answers from the call center. I wish there was an online chat option.”
Is Brown & Brown a Good Choice for Insurance?
Based on the customer feedback, Brown & Brown offers competitive rates and good coverage options through major carriers. Experiences really come down to the specific local agency and agent assigned to your policy. Some customers rave about great service while others faced poor communication and processing delays.
Brown & Brown is a good option to consider for insurance if:
- You value choice and want quotes from multiple insurance companies
- You prefer working with an independent agent that can offer personalized service
- You want access to a policy management portal for quotes and payments
However, you may want to consider other insurance providers if:
- You highly value advanced digital tools and fast customer service communication
- You had prior negative experiences working with a Brown & Brown local agency
- You prefer carriers that provide online chat customer support
To determine if Brown & Brown is the right insurer for your needs, it pays to get quotes from them as well as other companies. Be sure to speak to the specific agent who would handle your policy and voice any questions to understand their service model. This will give you the best insight into what your customer experience would be like if you select Brown & Brown.
The Bottom Line: Weigh the Pros and Cons
Brown & Brown Insurance has built a large presence in the insurance market backed by access to top-rated insurance carriers. Their localized agencies aim to provide personalized service, though experiences can vary. Gather quotes and evaluate customer service interactions to make an informed decision if Brown & Brown offers the right type of insurance coverage, service, and value for your specific situation. Consider the pros and cons based on reviews as well as your own interactions with prospective agents.
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Brown & Brown Insurance Employee Reviews – Q3 2018
FAQ
What rank is Brown & Brown insurance?
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2023 rank
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2022 rank
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Broker
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7
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7
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Brown & Brown Inc.
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|
8
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9
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Alliant Insurance Services Inc.
|
|
9
|
10
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Lockton Inc.
|
|
10
|
8
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TIH (formerly Truist Insurance Holdings)
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Who is Brown and Brown insurance owned by?
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Trade name
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Brown & Brown Insurance
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|
Net income
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US$587.1 million (2021)
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Total assets
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US$9.79 billion (2021)
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Total equity
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US$4.19 billion (2021)
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Owner
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J. Hyatt Brown, 13.3%
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What is the history of Brown and Brown?
Is brown and Brown a good insurance company?
BROWN & BROWN INC. Brown and Brown Inc. offers a wide range of insurance services to individuals and businesses, currently ranked 5th among the largest insurance brokers in the United States. The company also earned the title of the eighth largest insurance broker in the world.
How many Brown & Brown Insurance reviews are there?
Glassdoor has 1,006 Brown & Brown Insurance reviews submitted anonymously by Brown & Brown Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Brown & Brown Insurance is right for you. 960 Brown & Brown Insurance reviews. A free inside look at company reviews and salaries posted anonymously by employees.
Should you work at Brown & Brown Insurance?
67% of Brown & Brown Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Brown & Brown Insurance 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities. What are the pros and cons of working at Brown & Brown Insurance?
What are the pros and cons of working at Brown & Brown Insurance?
According to reviews on Glassdoor, employees commonly mention the pros of working at Brown & Brown Insurance to be career development, culture, benefits and the cons to be senior leadership, management. Work at Brown & Brown Insurance?