How to Contact Branch Insurance Exchange – Phone Numbers, Email, and More

As a relatively new insurance provider aiming to revolutionize the buying experience, Branch Insurance Exchange (Branch) offers an innovative approach to home, auto, renters, and umbrella insurance. With Branch’s focus on speed and convenience through their easy online platform, you may be wondering – how do I actually contact a real person at Branch if I have questions?

In this comprehensive guide, we’ll provide key details on the best ways to get in touch with the Branch Insurance Exchange team, including:

• Branch support phone and contact numbers
• Email and mailing addresses
• Social media channels
• Online chat and help options
• Branch office locations
• Steps for contacting Branch claims or your agent

Whether you need help with a claim, billing inquiry, coverage question, or just want to provide feedback, read on for the key methods to connect with the Branch Insurance team.

Branch Insurance Exchange Support Phone Numbers

Branch aims to make insurance simple and hassle-free. However, you may encounter questions or issues that require contacting Branch support directly by phone.

Here are the key Branch Insurance contact numbers to call based on your needs:

• For general customer support: 1-855-223-9301

This is Branch’s primary customer service line and best option for questions about your policy, billing, ID cards, making changes to your account, and other common inquiries. Available Mon-Fri 8am-10pm ET.

• For claims support: 1-855-223-9301, then select claims option

If you need to file a new claim or have questions about an existing property, auto, or liability claim, choose the claims prompt when calling the main line. Agents are available 24/7 to assist with your claim.

• For sales and new policies: 1-855-223-9301, then select sales option

Interested in getting a new quote or purchasing a Branch policy? Choose the sales option to speak with an agent about personalized quotes, policy options, bundling home and auto insurance, adding renters or umbrella coverage, and more.

• For partner agents: 1-800-409-9464

As an online insurance provider, Branch also partners with local independent insurance agents. For agents interested in offering Branch policies to their clients, call this dedicated partner line.

Branch’s call center is located in Tempe, Arizona and open every day to handle insurance questions and concerns. Calling during normal business hours often means shorter hold times to speak with a representative.

Additional Ways to Contact Branch Insurance Exchange

Beyond calling Branch’s customer service line, you have various options to connect with them:

• File a claim online through your Branch account portal for fast processing.

• Email at [email protected] for documentary inquiries and other needs. Allow 1-2 days for email replies.

• Start an online chat through the Branch website when representatives are available to answer questions in real time through messaging.

• Reach out by mail at Branch Insurance Exchange PO Box 701287 Dallas, TX 75370 for written correspondence needs.

• Message Branch on social media through their active Facebook, Instagram, Twitter, LinkedIn, and YouTube pages for a public response.

• Provide feedback/suggestions using their Contact Us page online form.

• Connect with your agent directly if you purchased through an independent Branch partner agent.

Locating Branch Insurance Exchange Offices

As a modern online insurance provider, Branch does not operate local public offices or storefront locations. However, their corporate headquarters are located at:

Branch Insurance Exchange
3030 LBJ Freeway, Suite 1400
Dallas, TX 75234

So while you cannot visit a Branch office in person, their customer service line and online options provide extensive resources to get your questions answered and needs met conveniently.

Getting Support from Branch Claims Representatives

Dealing with an insurance claim can be stressful. Branch aims to simplify the claims process through 24/7 support, online claims filing, and dedicated claims guides.

To get assistance from a Branch claims representative specifically assigned to your claim:

• Call 1-855-223-9301 and press the claims prompt to be routed to the claims team.

• Login to your Branch account online and use the chat feature to connect with a claims agent live.

• Email [email protected] and include your claim number, policy number, and details on your inquiry.

• Update and track your claim anytime through the Branch member portal.

Your Branch claims guide will provide status updates, explain next steps, coordinate repairs, walk through the process, and resolve any claim-related issues. They serve as your single point of contact for a smooth claims experience.

Key Takeaways for Contacting Branch Insurance Exchange

While Branch offers a fast and convenient way to buy insurance online, they still provide ample ways to contact a real person when you need assistance:

• Call 1-855-223-9301 and select the relevant option for sales, claims, or support.

• Initiate an online chat from the Branch website to message an agent.

• Email the Branch support team directly at [email protected].

• File a claim or track your existing claim through your online member account.

• Direct message Branch on social media for a public response.

• Contact your personal Branch agent directly if you purchased through an independent partner.

With extensive customer service availability by phone, email, chat, social media, and online, Branch aims to deliver the same simple, fast experience when you need assistance as they provide when you buy insurance. Contact them through your preferred channel to get personalized support.