How to Pay Your BPU Bill in Kansas City

The Kansas City Board of Public Utilities (BPU) provides electricity and water to residents across Kansas City, KS. Paying your BPU bill on time each month is important to avoid service interruptions. BPU offers several convenient payment options to fit every schedule and preference. Read on to learn how to pay your BPU bill online, by phone, in person, or through the BPU mobile app.

Online Account Access

The easiest way to pay your BPU bill is to set up an online account through BPU’s website Here’s how to get started

• Go to www.bpucom and click on “Pay Bill” at the top of the homepage

• This will direct you to the login page for the online account portal. If you don’t have an account yet, click “Register” to set one up.

• To register, you’ll need your BPU account number, email address, and phone number.

Once your online account is created, you can:

• View your current balance and payment history
• Make a one-time payment or set up recurring payments
• Update your stored payment method
• Access PDFs of your monthly bills
• Monitor your usage

Paying online through your BPU account is fast, easy, and secure. You can pay anytime from your computer or mobile device.

Pay by Phone

In addition to the online portal, BPU offers a pay-by-phone option.

To make a payment over the phone:

• Call 1-855-BPU-BILL (1-855-278-2455)
• Select option 1 for English or option 2 for Spanish
• Enter your 10-digit BPU account number
• Follow the prompts to make your payment with a debit/credit card

BPU’s automated phone payment system is available 24/7, so you can pay your bill on your schedule.

Pay in Person

To pay your BPU bill in person, you have a few options:

• At the BPU office located at 540 Minnesota Ave, Kansas City, KS

• At one of BPU’s PaySite® payment kiosks located around Kansas City

• At the Unified Government Citizen’s Service Center inside City Hall

• At any CheckFreePay® or MoneyGram® location

When paying in person, bring your printed bill to reference your BPU account number. Cash, checks, debit and credit cards are accepted.

Pay Using the Mobile App

For quick bill paying on the go, use the BPU Connect app. You can download it for free from the App Store or Google Play.

With the BPU Connect app you can:

• Check your account balance
• Make a payment
• View billing history
• Monitor usage
• Report outages

Log in using your online account credentials. The BPU Connect app makes bill paying easy anytime, anywhere.

Payment Options Overview

To summarize, you have four main options to pay your BPU bill:

• Online – Through your BPU online account

• Phone – Call the automated pay-by-phone line at 1-855-BPU-BILL

• In person – At BPU office, payment kiosks, City Hall, or third-party locations

• Mobile app – Download the BPU Connect app and log in to pay

No matter which method you use, you’ll need your 10-digit BPU account number to complete the payment.

Payment Methods

BPU accepts the following payment methods:

• Credit/debit card – Visa, Mastercard, Discover, American Express

• Bank account – Through online account or phone, link your checking or savings account

• Cash – Accepted for in-person payments

• Check – Accepted for mailed, in-person, and online payments

• Money order – Accepted for mailed and in-person payments

There are no fees for paying your BPU bill online, through the mobile app, or by phone. However, third-party payment locations may charge a small fee.

Payment Deadlines

BPU bills are due each month on the same date, which is printed on your statement. Payments received after the due date incur a late fee. The late fee is 5% of the total unpaid balance.

To avoid late fees, your payment must be received by the due date printed on your bill. Online, phone, and mobile payments are typically processed within 1-2 business days. Mailed payments take longer to post to your account.

I recommend paying at least 5 days before your due date to ensure on-time delivery of your payment. You can set up email reminders through your online account to get notices when your bill is ready and a payment is due.

Account Lookup

If you need to look up your BPU account number or check your balance, you have a few options:

• Log in to your online account portal

• Call 1-855-BPU-BILL and select option 2 to access the automated phone system

• Download the BPU Connect app and log in

You’ll need to verify your identity by providing information like your name, address, or phone number. You can also choose to receive your account number via email or text when accessing your account online or by phone.

Managing AutoPay

Enrolling in AutoPay through BPU is a convenient option to ensure your bill gets paid on time each month. With AutoPay, your monthly payment is automatically deducted from your payment method on file on the due date.

To set up recurring automatic payments:

• Log into your online account

• Click on “My Profile”

• Select the “AutoPay” tab

• Choose your payment method and confirm your enrollment

You can cancel or change your AutoPay settings any time through your online account. AutoPay helps avoid late fees and service disruptions.

Payment Assistance Programs

If you’re having trouble paying your BPU bill, you may qualify for assistance. Some of the programs offered include:

• LIEAP – Helps low-income households pay heating bills

• GAP – One-time bill payment assistance

• Project Share – Helps limited-income families with energy costs

Visit www.bpu.com and click on “Payment Assistance” to learn more about applying. Seeking help as soon as possible can prevent service interruptions.

In Summary

• Keep your BPU account number handy to log in and pay

• Enroll in AutoPay to ensure on-time payments every month

• Pay online, on the mobile app, or by phone for fast, secure payment options

• Pay in person at BPU office, kiosks, City Hall or check cashing locations

• Ask about payment assistance programs if you are struggling financially

Paying your BPU bill quickly and on time is important. Follow this guide to choose a payment option that fits your needs and schedule.