How to Pay Your Boston Water and Sewer Bill

Having reliable water and sewer service is essential for every home. As a customer of the Boston Water and Sewer Commission (BWSC), it’s important to pay your bill on time each month to avoid any service disruptions. BWSC offers several convenient payment options to fit any schedule or preference.

Overview of BWSC

The Boston Water and Sewer Commission is a public agency that provides retail water and sewer services to over one million people in the Greater Boston area. Their service area covers Boston and several surrounding communities.

As a utility provider, BWSC is responsible for:

• Supplying clean drinking water to residents and businesses
• Managing wastewater removal and treatment
• Maintaining infrastructure like pipes and pumping stations
• Installing and repairing water meters
• Providing customer service for billing and payments

Revenue from customer water and sewer bills allows BWSC to operate maintain, and improve critical infrastructure across the region.

Ways to Pay Your BWSC Bill

BWSC offers customers multiple payment options to suit different needs and preferences:

• Online – Login to your account anytime on the BWSC website to pay online using a credit/debit card or electronic check.

• Phone – Call 617-989-7800 to pay over the phone using a card or electronic check.

• Mail – Send a check or money order to the payment address listed on your water bill.

• In person – Visit the BWSC headquarters at 980 Harrison Ave, Boston, MA 02119 to pay in person.

• AutoPay – Enroll in recurring automatic payments from your bank account each month

• Drop box – Deposit a payment in the secure drop box at the BWSC headquarters.

• Retail locations – Pay at authorized CheckFreePay locations like Walmart, CVS, and 7-Eleven.

With options for paying online, by phone, mail, or in person, BWSC provides the flexibility to pay your bill in the way that works best for you.

Paying Your Water Bill Online

For fast and simple bill payment, the BWSC online option is highly convenient. Here’s how the online process works:

1. Visit www.bwsc.org and click on “My Account”

2. If new, register for an online account using your account number and activation code

3. Existing users, login with your email and password

4. Select “Make Payment” and enter your payment details

5. Choose a payment method such as credit/debit card or e-check

6. Review payment summary and click submit

7. Receive confirmation that your payment has been processed

With online bill pay, you can securely pay your water bill from home in just minutes any time of day or night.

Paying Your Water Bill by Phone

To pay your BWSC bill over the phone:

1. Call 617-989-7800

2. When prompted, select the “Pay Bill” option

3. Have your account number ready to enter

4. Follow prompts to choose your payment amount

5. Provide debit/credit card or checking details

6. Note the confirmation number at the end

Paying by phone is quick and only takes a few minutes. Just call the BWSC payment line whenever it’s convenient for you.

Payment Options Overview

In addition to online and phone payments, paying by mail or drop box, in person, via auto-debit, and at retail outlets provides flexibility:

• Mail – Send check or money order to BWSC, PO Box 55894, Boston, MA 02205

• Drop box – Use the drop box at BWSC Headquarters, 980 Harrison Ave

• In person – Visit BWSC Headquarters from 8 a.m. to 5 p.m. on weekdays

• AutoPay – Set up automatic monthly payments from your bank account

• Retail – Pay at authorized CheckFreePay locations like CVS, Walmart, and 7-Eleven

With multiple bill payment options, BWSC customers can choose the method that best suits their needs each month.

Tips for Paying Your Bill on Time

Aside from the various payment methods available, here are some tips for paying your BWSC water bill on time every month:

• Mark your due date on your calendar so you don’t forget

• Sign up for bill reminders by email, text, or phone

• Enroll in AutoPay to have payments made automatically

• Pay right when you receive your bill to avoid forgetting

• Set up account alerts to be notified of past due bills

• Update your contact information so BWSC can reach you

• Check your balance online to monitor what you owe

• Look for your new account number on bills if you move

Staying organized and on top of your account makes paying bills stress-free.

Answering Common BWSC Bill Payment Questions

As a new BWSC customer, you probably have some questions about paying your bill. Here are answers to some frequently asked questions:

What are the ways I can pay my water bill?

BWSC offers 7 payment options – online, phone, mail, AutoPay, drop box, in person, and at retail outlets. Choose the method that works best each month.

When is my water bill due?

Your BWSC bill is due around the 25th of each month. Check your statement for the exact due date.

Is there a fee for paying online or by phone?

No, BWSC does not charge a fee for online payments, phone payments, AutoPay, or any other payment method.

What information do I need to pay online?

To pay online, you’ll need your account number and an email address to create an online account. Your activation code is also required for initial login.

What are the customer service hours?

You can call 617-989-7800 from 8:30 a.m. to 4:30 p.m. Monday through Friday to speak with a BWSC representative.

With various payment methods and helpful customer service, paying your monthly BWSC water and sewer bill can be quick, easy, and stress-free. Just choose the option that works best for your needs.