Paying your water bill to the Board Of Water Supply (BWS) in Honolulu, Hawaii can easily be done online, by mail, phone, or in-person. With multiple payment options, BWS aims to make paying your water bill fast and convenient. This guide will provide an overview of the available payment methods, fees, and tips for avoiding late payments.
Online Payment
The easiest way to pay your BWS bill is online through their self-service customer portal at https://myaccount.boardofwatersupply.com. To register, you will need your 9-digit BWS account number found on your monthly bill.
Online payment accepts Visa, Mastercard, and Discover cards without any fees. One advantage of paying online is you can view billing history and set up automatic payments. Your credit card will be charged each month on your bill’s due date.
Pay By Mail
To pay by check or money order detach the payment stub from your BWS bill and mail to
Board of Water SupplyP.O. Box 135037Honolulu, HI 96801-5037
Be sure to allow 5-7 business days for the payment to reach and process at their PO box to avoid late fees. Write your 9-digit account number on the check or money order and include the payment stub to credit your account properly
Pay by Phone
Call (808) 204-4234 anytime to pay your water bill by phone using a touch-tone phone. Have your 9-digit account number and credit card ready (Visa, Mastercard, Discover). This automated payment system is available 24/7 and does not charge any fees.
Pay In-Person
You can pay your BWS bill in-person at the main customer service office or satellite city halls:
-
Board of Water Supply Office
630 South Beretania St
Honolulu, HI 96843 -
Satellite City Halls
Various locations on Oahu
Both locations accept cash, checks, money orders, and credit/debit cards. City halls only accept check or money order payments. Take your monthly bill to reference your account number.
Avoid Late Fees
BWS bills are due on the 25th of each month. Payments must be received by the due date to avoid a late charge, which is 10% of the unpaid balance.
If your payment is late, you will receive a final notice allowing 15 days to pay the past due balance. If it’s still unpaid, your water service may be disconnected. A $100 turn-on fee will apply for reconnection.
Setting up automatic monthly payments is the best way to avoid late fees. BWS also offers payment arrangements for customers facing financial hardship.
Collections
If your account remains delinquent for an extended period, it will be forwarded to a professional collection agency. You must then work with the agency directly to repay the amount owed, along with additional collection fees.
To avoid collections, pay on-time each month or promptly contact BWS to set up a reasonable payment plan if you are experiencing financial difficulties. Communicating with them can prevent further actions on severely past due accounts.
Moving and Closing Your Account
Remember to notify BWS a few days before you move by submitting their stop service request form online. You will need to provide a forwarding address and date of service termination.
Until BWS is notified, you will continue receiving bills that must be paid because the service is still in your name. Any unpaid balance will affect your credit and may be sent to collections even after you move or vacate the property.
Summary
- Pay BWS bills online, by mail, phone, or in-person each month before the due date
- Avoid late fees by setting up automatic payments
- Contact BWS immediately if you cannot pay on-time to make payment arrangements
- Notify BWS right away if you are moving to close the account and stop billing
BWS PROCUREMENT OFFICE: See details on recent and current projects.
©2024 Board of Water Supply, City and County of Honolulu. All Rights Reserved.
Please read the Disclaimer below and indicate your acceptance before accessing the Board of Water Supply of the City and County of Honolulu Department Financial Statements website.
Disclaimer
You have requested access to the Department Financial Statements section of the Board of Water Supply of the City and County of Honolulu website (the “Section”). The purpose of this Section is to provide bondholders, noteholders, potential investors, and others with general information about the Board of Water Supply of the City and County of Honolulu (“BWS”), as well as its bond program. All data provided in this Section and elsewhere in BWS’s website are for informational purposes only, are not intended for trading purposes, and do not purport to include every item which may be of interest with respect to any of the bonds and/or notes of BWS. In addition, certain of the financial information provided in the Section is unaudited.
Information in this Section is not an offer to sell securities or the solicitation of an offer to buy securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation, or sale would be unlawful prior to registration or qualification under the securities laws of such jurisdiction.
The information on the BWS website has been provided for users convenience without any representation or warranty of accuracy or completeness when posted. Moreover, BWS undertakes no obligation to update any information included on the site. Among the information contained on the website is historical information. All information on the website speaks only as of its date, which may be prior to its posting date. The information and expressions of opinion therein are subject to change without notice, and the posting of information on the website does not imply that there has been no change in the affairs of BWS since the date of posting such information. Maintenance of any information on the website is not intended as a republication of such information on any date subsequent to the date on which such information was originally published.
BWSs website and documents referenced in this Section contain statements that, to the extent they are not recitations of historical fact, may constitute “forward-looking statements”. In this respect, the words “estimate,” “project,” “anticipate,” “expect,” “intend,” “believe,” and similar expressions are intended to identify forward-looking statements. Forward-looking statements are based on current expectations of future events and are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Users are therefore cautioned against placing substantial reliance on the forward-looking statements contained in this Section. All forward-looking statements included in this Section are made only as of the date of the statement, and BWS does not assume any obligation to update any forward-looking statements made by BWS as a result of new information, future events, or other factors.
The Finance Division of BWS maintains the Department Financial Statements section of the BWS’s website. However, this Section may include hyperlinks to other parts of BWS website, websites of the City and County of Honolulu (the “City and County”) and/or to websites maintained or controlled by others. The Finance Division of BWS is not responsible for and does not routinely screen, approve, review, or endorse the contents of these websites or this Section.
You acknowledge and agree that neither BWS nor the City and County is responsible for the availability of such sites or this Section. Neither BWS nor the City and County endorses and or is responsible or liable for any content, advertising, products, services, forward-looking statements (as defined above), or other materials on or available from external sites or resources, including without limitation information in the nature of third-party financial research, analytical tools, or execution services. You further acknowledge and agree that neither BWS nor the City and County is responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, available on or through any such site or resource.
All users of the Department Financial Statements section of BWS website remain subject to the general Terms of Use of the BWSs website.
If you have read, understand, and agree with the above and wish to continue to BWSs Department Financial Statements website, please click “ACCEPT” below.
No more back billing from Board of Water Supply
Where can I pay my water bill in Phoenix?
Chase Bank – any branch in person. Find a Chase branch. If you pay the balance due by 5 p.m. on a regular business day, using Chase Bank, the customer should call Customer Service at 602-262-6251 to notify staff of the payment. Once staff has been notified, the City of Phoenix will restore water service the same day.
How do I pay my city services bill online?
Pay your bill online with our easy to use web application. There are many ways to pay your City Services Bill. Follow the link above to learn more. Sign up for AutoPay and you will never have to worry about late payments again. With AutoPay, your account is paid through an automatic withdrawal from your checking or savings account.
Does Board of water supply offer a water conservation rebate?
The online questionnaire is open to the public. Board of Water Supply residential and commercial customers may qualify for a water conservation rebate on qualified purchases. BWS PROCUREMENT OFFICE: See details on recent and current projects. Water Bill Questions? Sewer Bill Questions? ©2024 Board of Water Supply, City and County of Honolulu.
How do I pay my water bill at Chase Bank?
For Chase Bank, customers will need to provide their water bill to the teller. Water bill payments at a Chase Bank branch can be made with Visa, MasterCard, debit card, cash, check, money order, or cashier’s check. Lobby Hours:
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Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan. MEDCAH, INC. There are five ways in which you can pay your service bill: by mail, automatic bill payment, online, in person, at a satellite City Hall, or by phone.
Where does the Board of water supply get its water?
Established in 1929, the Board of Water Supply is currently obtaining its supply from a ground water source, wells that pump water from the Mililani aquifer beneath Oahu.