Having access to clean running water is an essential utility that most of us take for granted To keep water flowing to homes and businesses, water districts depend on customers paying their water bills regularly and on time For Big Sandy Water District customers in Kentucky, paying your water bill online is a quick and easy process. In this article, I’ll walk through how to view your water usage, understand your bill, and submit payments digitally to Big Sandy Water District.
About Big Sandy Water District
Big Sandy Water District is a water utility provider serving Magoffin County in Kentucky. They supply water service to around 5600 homes and businesses in the area.
The water district’s service region covers the cities of Royalton and Salyersville. They pump groundwater from wells and reservoirs to provide over 1 million gallons of water per day.
Big Sandy Water District bills customers monthly based on metered water usage. Bills are typically sent out the first week of each month. Payment is due by the 18th to avoid late fees or service disruption.
Signing Up for an Online Account
The easiest way to manage your Big Sandy Water District account is through their online portal at bswd.authoritypay.com. Here you can view bills, make payments, set up autopay, and more.
To sign up for an online account:
- Visit bswd.authoritypay.com and select “Create Account”
- Enter your Big Sandy Water District account number and CID code from your printed bill
- Create a secure username and password
- Provide your contact details including email and phone number
- Agree to the terms of use
The process only takes a few minutes. You’ll then be able to log in anytime using the username and password you set up.
Understanding Your Water Usage and Bill
When you log in to your Big Sandy Water District account online, you’ll be able to view past and current bills. This lets you closely track your household water usage.
Key bill details include:
- Service period – The billing cycle period, usually the past month.
- Current meter read – Your meter reading at the end of the service period.
- Water usage – Total gallons used based on start and end meter readings.
- Water rate – The rate per 1000 gallons. Rates vary by customer class.
- Account fee – A fixed monthly fee.
- Sewer fee – If you have sewer service, this covers treatment costs.
- Total charges – Water usage + fixed fees.
- Payments – Any payments received during the service period.
- Account balance – Remaining amount due.
Monitoring your usage and charges each month helps you understand your household water needs. Try to fix any leaks that could be inflating your usage.
You can also view historical bills and usage data over time in your account.
Paying Your Water Bill Online
Once you review your monthly bill details, submitting payment is easy. The online portal offers a few payment options:
- One-time payment – Manually pay your balance due each month.
- Auto-pay – Set up automatic monthly payments from a card or bank account.
- Text pay – Use SMS text messages to pay from your mobile device.
To make a one-time payment:
- Log into your account
- Select “Pay Bill”
- Enter your payment amount
- Choose a payment method – card, bank account, or digital wallet
- Submit payment
You’ll receive a confirmation email with your payment details. Payments made before 3 PM EST on a business day are applied same-day.
Enabling auto-pay means you don’t have to manually submit payment each month. Just make sure you have sufficient funds available by your bill’s due date.
Getting Bill Reminders and Alerts
Along with online payments, it’s handy to set up bill reminders and account alerts through your online account. You can receive notifications by:
- Text message
- Automated phone call
Alerts can be sent for:
- Bills ready to view
- Payment reminders
- Failed payments
- Past due notices
- Water service disruptions
Configuring alerts ensures you never miss a bill payment deadline. Enter your delivery preferences under “Notifications” in your account.
Getting Help Paying Your Bill
For customers facing financial hardship who are struggling to pay their water bill, assistance options may be available:
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Payment plans – Big Sandy Water District may approve installment payment plans for past due balances.
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LIHEAP – Federal heating and energy assistance grants may cover part of your water bill.
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Nonprofit assistance – Charities like United Way may offer water bill grants.
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Rental assistance – Programs like Section 8 Housing Vouchers can include water costs.
Contact Big Sandy Water District to learn about bill help resources for which you may qualify. Providing access to water for all homes and reducing shutoffs are priorities for the utility.
Conveniently Manage Your Water Service Online
Having an online account with Big Sandy Water District makes monitoring and paying your water bill quick and easy each month. In just minutes, you can check your usage, review charges, set up automatic payments, and receive bill notifications. Paying online avoids the time and hassle of mailing payments.
Tap into the convenience of digital water bill management. As an essential utility, keeping your account in good standing with Big Sandy Water District ensures your household has access to the clean water needed for daily life.
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Does big Sandy Water District offer nexbillpay?
Big Sandy Water District has partnered with Nexbillpay to extend an additional payment option for customers interested in using their debit or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
How do I pay my Sandy utility bill?
City of Sandy utility service bills (water, sewer, stormwater, SandyNet Fiber) can be paid in person at Sandy City Hall (39250 Pioneer Boulevard), mailed to that same address with payment, or paid online (see below). Please make checks out to “City of Sandy” and write your account number in the “Memo” line. Start, stop or move service: Moving?
How do I get my Big Sandy Water District account number?
You will need your Account Number provided on your statement. If you do not have your statement handy, you may request your Account Number by calling Big Sandy Water District at 606-928-2075 Use our Quick Pay service to make a fast payment without creating an account.
What is the city of Big Sandy Utilities Department?
The City of Big Sandy Utilities Department will develop and maintain a competent team of professionals who strive continuously to improve the level of service to our customers through accurate utility billing and reliable responses to customer concerns as we plan for the future for our growing community.
What does the Big Sandy Public Works Department do?
The City of Big Sandy Public Works Department is responsible for the accurate billing and collection of all City of Big Sandy water, wastewater (sewer), and sanitation accounts.
How does Big Sandy notify customers of water leaks?
The City of Big Sandy Utilities Department attempts to notify customers with courtesy phone calls about water leaks, water pressure changes, past due reminders prior to account deactivation and water disconnection.