How to Pay Your Berkeley Electric Bill By Phone

Paying your electric bill on time each month is an important responsibility as a Berkeley Electric Cooperative member. While you have several options for paying your bill, calling Berkeley Electric’s automated phone payment system at 877-853-6731 is a quick and easy way to make a payment over the phone.

Overview of Berkeley Electric’s Bill Payment Options

Berkeley Electric offers several ways for members to pay their electric bill each month The options include

• Automated Phone Payment System: Call 877-853-6731 to make a payment using your checking or savings account. This automated system is available 24/7.

• Online Bill Pay Log in to your Berkeley Electric account on their website to pay by credit/debit card, checking/savings account, or other online bill pay service offered by your bank

• By Mail: Mail your payment to Berkeley Electric’s billing address with your payment stub. Allow 5-7 days for delivery.

• In Person: Visit one of Berkeley Electric’s offices during business hours to pay by cash, check, money order or credit/debit card.

• Budget Billing: Enroll to pay a “balanced” bill each month based on your average usage over the past year. Your account is still reconciled annually.

• Prepaid Billing: Pay ahead of time for electricity and your usage is deducted daily from your account balance.

How to Pay by Phone with Berkeley Electric’s Automated System

Paying your Berkeley Electric bill by calling the automated phone payment system is quick, easy, and available anytime day or night. Here is how it works:

1. Call 877-853-6731. This is a toll-free number.

2. When prompted, enter your 10-digit Berkeley Electric account number.

3. Enter the total payment amount you wish to make.

4. Select whether you want to pay from your checking or savings account.

5. Enter your bank routing and account number.

6. Authorize the payment transfer.

The automated system will guide you through each step. It typically takes less than 5 minutes to complete the entire payment process.

Once your payment is processed, you will be emailed a confirmation with reference numbers for your records. The payment will usually process from your bank account within 1-2 business days.

Helpful Tips for Using the Automated Phone System

Here are some tips to make your payment experience fast and hassle-free when using Berkeley Electric’s automated phone system:

• Have your account number, bank account details, and payment amount ready before you call. This makes the process faster.

• Speak clearly and enter information carefully using your phone keypad. The system uses voice recognition and touch-tone inputs.

• Know your bank account type – checking or savings. Make sure you have the correct routing and account number.

• Double check payment amount before confirming. The system will repeat it back to you.

• Save the confirmation number at the end for your records. This helps if you need to follow up on a payment.

• Call during off-peak hours like early morning or late evening to avoid long wait times.

What If I Have Questions or Need Assistance?

The automated phone payment system is designed to complete your electric bill payment without the need to speak to a representative. However, if you require assistance, there are a couple options:

• Contact Berkeley Electric’s customer service at 1-800-327-9615 during business hours if you have questions about your bill or are unable to make a payment by phone.

• Consider paying online through your Berkeley Electric account portal instead. This offers a similar experience but with the benefit of step-by-step instructions you can view on your screen.

• Visit a Berkeley Electric office in person if you need to speak to someone directly for help with your bill payment.

While the automated system is convenient for quick phone payments, customer service representatives are available to help if you get stuck or prefer personal assistance.

Convenience and Security of Phone Payments

Paying over the phone using Berkeley Electric’s automated system offers significant convenience benefits:

• Available anytime – You can call and make a payment 24 hours a day, 7 days a week.

• Speed – The automated process takes just a few minutes. There are no long hold times.

• No extra fees – Berkeley Electric does not charge any fee for using the phone payment system.

• Secure – Your financial information is safe. The system uses secure payment processing.

• Payment tracking – You receive a confirmation number and email receipt for your records.

• Flexibility – You can pay from different bank accounts as needed.

While the phone system provides convenience, you also have secure online and in-person options for paying your bill. Use the method that fits your needs each month. The important thing is paying your bill by the due date to avoid any late fees or disconnection.

Set Up Recurring Payments for Added Convenience

If you prefer true autopilot bill pay, consider setting up recurring monthly payments through Berkeley Electric’s online account portal. This allows you to schedule automatic payments from your checking account on the same date each month.

The payment amount adjusts based on your monthly electric usage. You can skip having to manually go online or call in a payment each month. Recurring payments provide added certainty that your bill gets paid on time.

The automated phone payment system is ideal for quick, one-time payments. But recurring payments automate the process completely so your electric bill always gets paid on time.

Don’t Get Disconnected – Pay on Time

Having reliable electric service is important for every home and business. Avoid potential disconnection or late fees by paying your Berkeley Electric bill on time each month. Calling the automated phone payment line at 877-853-6731 makes it easy to quickly pay your bill over the phone. Just be sure to call and process your payment by the due date shown on your monthly electric bill. This keeps your account in good standing.