How to Pay Your Azusa Water and Power Bill

Living in Azusa means being a customer of Azusa Light & Water (ALW) for your utilities. ALW provides water, electricity, and trash services to the residents and businesses of Azusa, California. As a customer, you’ll receive monthly bills for these services that you’ll need to pay promptly. ALW offers several convenient payment options to make it easy to pay your water and power bill.

Online Account Access

The easiest way to manage your ALW account and pay bills is through the online customer portal at www,myazusalw,com Here you can

• View and pay bills
• Check account balances
• Monitor water and power usage
• Set up automatic payments
• Request service changes
• Access billing and payment history

To use the portal, you’ll first need to create an online account. Have your latest bill handy when signing up to enter your account number and set up your username and password.

Once registered, you can log in anytime to view your current charges and due date. Paying online is fast – you can use a debit card, credit card, or electronic check with no fees. You’ll receive an emailed receipt after paying.

One-Time Payments

If you don’t want the hassle of registering for an online account, ALW offers quick one-time payments over the phone or online Call 626-812-5225 and select the “Pay Bill” option You can make a payment using your checking account or a debit/credit card.

To pay online without an account, visit www.azusaca.gov/214/Payment-Options and click on the “Quick Pay” link. You’ll need your 10 digit account number and can enter your payment info to pay immediately.

Mail-In Payments

Paying by mail is still an option if you prefer. Detach the payment stub from your paper bill and enclose it in an envelope with your check or money order. Don’t forget to write your account number on the check.

Mail your payment to:

Azusa Light & Water
PO Box 9500
Azusa, CA 91702

Allow 5-7 days for mail delivery time before the due date.

Pay in Person

You can drop off payments in person at the ALW office located at 729 N. Azusa Ave, Azusa, CA 91702. The office is open Monday-Thursday from 7am-5:30pm. In-person payments can be made by cash, check, money order, or credit/debit card.

An after-hours drop box is also available outside the ALW office. Payments left in the drop box before 5:30pm will be processed the same day.

Automatic Payments

One of the best ways to avoid late fees is to enroll in the Automatic Payment Program. This authorizes ALW to automatically withdraw funds from your checking account each month to pay your water/power bill.

To start automatic payments, you’ll first need to register for an online account. Once logged in, find the “Auto-Pay Signup” option under “My Profile” to link your checking account. Payments will be transferred monthly on your bill’s due date.

Payment Terms and Policies

Familiarize yourself with ALW’s bill payment policies:

• Bills are issued monthly and are due upon receipt.
• Failure to receive a bill does not waive responsibility for on-time payment.
• Late fees of 10% apply if payment is received after the due date.
• Service may be disconnected if a bill is more than 60 days overdue.
• ALW reserves the right to require cash-only payments for customers with a history of returned checks or ACH payments.

Paying your Azusa utility bill on time every month is easy with these convenient options. Be sure to pay the total amount due by the due date to avoid any late fees. Reach out to ALW customer service if you have any billing questions.