How to Pay Your Auburn Water Works Bill Online

The City of Auburn Water Works makes paying your water bill quick and convenient with online bill pay. Avoid trips downtown or mailing payments by managing your account remotely 24/7. Read on to learn the benefits of online payments and how to get started.

Why Pay Online?

Opting for online bill payment provides many advantages:

• Convenience – Pay anytime, anywhere in just minutes from your device.

• Efficiency – Payments post instantly so you avoid mailing delays,

• Security – Payment portal uses encryption to protect your data

• Accessibility – Check your balance and payment history by logging into your account.

• Control – Update info, enroll in autopay, receive reminders and more.

• Cost Savings – The city does not charge fees for online payments.

With online bill pay, you can take care of your water bill quickly without leaving home!

How to Pay Your Bill Online

Ready to start paying your water bill electronically? Just follow these simple steps:

1. Visit the Payment Website – Go to the utility billing page at wwwauburnalabamaorg/utility-billing and click the link to access the payment portal,

2. Register – As a first-time user, click “Register” to create your online account.

3. Log In – Return users can simply log in with your email and password.

4. View Balance – Your account balance will display. Verify it matches your latest bill.

5. Enter Details – Select payment method, amount, etc.

6. Submit Payment – Carefully review the information before clicking submit.

7. Get Confirmation – You will receive a confirmation page and email for your records.

And that’s it! The whole process takes just a few quick minutes.

Payment Options

The city offers various ways to pay your water bill:

• Online – Pay by credit/debit card or e-check 24/7.

• Phone – Call 334-501-3050 to pay over the phone during business hours.

• Mail – Send check or money order to the payment address printed on your bill. Allow 7 days.

• In-Person – Visit the Utility Billing Office to pay by cash, check or card.

• Drop Box – Place your payment in the drop box outside the office after hours.

Choose the most convenient option for you each month. Online and phone payments allow instant processing while mailed payments may take a few days to post.

Payment Policies

When paying your water bill online, please keep these policies in mind:

• A $30 fee is charged for returned payments.

• Accounts with past-due balances incur late fees. Pay on time to avoid extra charges.

• Partial payments are accepted but any remaining balance will stay outstanding.

• Payment receipts are available to view and print from your online account anytime.

Following these policies will help ensure smooth processing of your payments.

Account Management Tools

In addition to making payments, your online account allows you to:

• View real-time account balance and payment history

• Update contact information and paperless billing preferences

• Receive email reminders when your bill is ready

• Monitor daily water usage

• Submit meter readings

• Request service turn-on/shut-off

• And more!

Accessing your account online lets you manage all aspects of your water services.

Payment Assistance Programs

If you are having difficulty paying your water bill, the city offers programs that may help, including:

• Payment plans – Set up monthly installments to pay off past-due balances over time.

• Extensions – Request a due date extension in qualifying circumstances.

• Aid programs – Federal, state and local assistance is available for households in need. Learn if you qualify.

• Conservation rebates – Tax rebates given for installing water-efficient appliances to help lower usage and bills.

Please call the Utility Billing Office to discuss bill payment assistance options so you can avoid disruption of your water services.

Go Paperless!

Want to go green while simplifying payment? Sign up for paperless billing when registering your online account.

Benefits of e-bills include:

• Get your bill via email instantly when generated

• Access your bill anywhere securely

• Avoid clutter of paper bills piling up

• Environmentally friendly

• Email reminders prevent missed payments

Reduce waste and clutter by going paperless with e-bills!

Start Paying Online Today

Paying your Auburn water bill electronically is the fastest, easiest way to stay on top of your payments. Sign up for online bill pay today and say goodbye to stamps, snail mail delays, and trips to the Utility Billing Office!