Got an Athens Utilities bill to pay but don’t want to deal with mailing a check or driving across town? The City of Athens offers a convenient phone payment option for residents to pay their utility bill quickly and easily
In this guide, we’ll explain everything you need to know about paying your Athens Utilities bill by phone, including step-by-step instructions to make a payment, fees involved, and key tips for a smooth process
When to Pay by Phone
Paying by phone is ideal if you:
- Prefer talking to an automated system vs. in person or online
- Don’t have time to mail a check or money order
- Have missed the mail pickup or due date is approaching
- Want to make a last minute payment to avoid late fees
- Don’t have online banking set up or struggle with technology
- Have a quick question about your bill to ask the agent
As long as you have your account number, full balance, and payment details ready, the entire call takes just a few minutes.
How to Pay Your Athens Utilities Bill by Phone
To pay your Athens Utilities bill by phone, call 1-855-760-0921. This is an automated payment system available 24/7.
Have the following information ready before you call:
- Athens Utilities account number
- Service address
- Balance due
- Credit card or bank account details
When prompted, enter your Athens Utilities account number. Next, choose the option to make a payment. You will then enter the payment amount and billing details for the account being charged.
Finally, follow the instructions to process your payment. The system will provide a confirmation number at the end verifying your payment went through.
The whole call takes just 5-10 minutes. Write down the confirmation number for your records. Your payment will be applied to your account within 1 business day.
Convenience Fees
Please note there is a $4.70 convenience fee charged by the vendor for Athens Utilities phone payments. This fee will increase to $5.25 starting February 18, 2023.
The convenience fee goes directly to the third-party vendor processing payments. Athens Utilities does not receive any portion of this fee.
Payment Receipt & Records
You can request an email receipt after paying your Athens Utilities bill by phone. Just make sure to provide your email address when prompted.
The confirmation number provided at the end of the call can also serve as your receipt. Jot this down along with the date and payment amount for your records.
Payment activity will be reflected on your next monthly Athens Utilities bill. You can also view payment history through the online customer portal.
Avoid Late Fees
Athens Utilities bills are due by the 25th of each month. A 10% late penalty applies if payment is not received by the due date.
To avoid late fees, make sure to pay your bill by phone at least 5-7 days before the due date. This accounts for any delays in bank processing times or issues entering payment info.
Setting a monthly reminder in your calendar can help remember to make your Athens Utilities payment on time.
Set Up Recurring Payments
For maximum convenience, consider enrolling in auto-pay for recurring Athens Utilities bill payments directly from your bank account.
This ensures your bill gets paid automatically each month and saves you the hassle of manually calling in payments. Download the auto-draft authorization form from the Athens Utilities website and return by mail or in person.
Get Payment Assistance
If you are struggling financially and unable to pay your Athens Utilities bill in full, payment plans or extensions may be available.
Contact Athens Utilities at 256-233-8750 to discuss bill payment assistance options and avoid service interruption. Discounts are also offered through the Utility Rate Assistance Program for income-qualifying households.
Paying your Athens Utilities bill by phone is quick, easy, and efficient. Follow the steps outlined and have your account and payment details ready for a fast call. Consider setting up auto-pay to save time and avoid late fees going forward.
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For updates on major outages/utility disruptions, please sign up for text and/or email alerts: CivicReady Alerts
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FAQ
How do I report an outage in Athens Alabama?
How old do you have to be to get utilities in your name?
What is the city of Athens utility billing office?
The City of Athens Utilities Billing Office is an important place to begin making that transition a good experience. Utilities Billing mails combined utility bills for water, sewer, sanitation, and recycling services to customers each month. Please contact us at least 24 hours before moving in so your utility services can get started.
Where can I pay my utility bills in Athens Alabama?
Customers can pay their utility bills in person at the office or at the Payment Center located at 1003 U.S. 72 East, Athens, Alabama. The Payment Center is open Monday through Friday from 8:00 AM to 4:30 PM and offers a convenient kiosk for after-hours payments. The office accepts cash and check payments and is closed on designated City holidays.
How do I pay at Athens utilities?
Link to pay online Pay by phone by calling 1-855-760-0921. Customer will need account information. The vendor that provides this service does charge a $5.25 fee. That fee goes to the vendor. Athens Utilities does not receive this fee. Pay in person at the Customer Accounts Payment Center at 1003 U.S. 72 East.
Where is Athens utilities customer accounts office?
Athens Utilities Customer Accounts office for new services, change of address, etc. is located at 508 South Jefferson Street in Athens. Athens Utilities Customer Accounts payment office will be at 1003 U.S. 72 East (STARTING MAY 8, 2023). Customers may get more than one bill.
What if I receive a call from Athens utilities?
Athens Utilities periodically receives calls from customers reporting someone is calling them pretending to be Athens Utilities and asking for their credit card information to pay their utility bill. If you receive a call, do not provide your personal information.
Does Athens utilities have bank account access?
Athens Utilities does not have bank account access. Bank draft only authorizes payment of the monthly utility bill. Link to form Bills can be paid online. The vendor that provides this service does charge a $4.50 fee. That fee goes to the vendor. Athens Utilities does not receive this fee. Customer will need account information.