How to Pay Your Water Bill in Ashland City

Paying your water bill to the city of Ashland is easy when you know all the options. Here’s an overview of how to pay your Ashland City water bill online by phone, or in person.

Pay Online

The fastest way to pay is online through the city’s Municipal Online Payments system. Here’s how it works

• Go to https //ashlandtn,municipalonlinepayments,com/ashlandtn/utilities

• Choose “Quick Pay” to pay as a guest without an account

• Enter your account number and billing details

• Pay with credit/debit card or eCheck

• A convenience fee applies to guest payments

• Get email confirmation when complete

You can also create an online account which lets you:

• Store payment methods for faster checkout

• View billing history and balance

• Set up autopay for recurring payments

• Receive paperless billing

I recommend setting up an account if you plan to pay online routinely. It saves time and gives you access to account details.

Pay by Phone

Call 615-792-4211 to pay your water bill over the phone. You’ll need to provide:

• Account number

• Service address

• Payment amount

• Credit/debit card number

Phone payments have higher fees compared to online. But it can be a good option if you prefer talking to someone directly.

Pay by Mail

Send a check or money order to:

City of Ashland
Attn: Utility Billing
233 Tennessee Waltz Parkway, Suite 103
Ashland City, TN 37015

Make sure to include your account number on the payment. Allow 5-7 business days for mailed payments to process. This is the slowest option but works if you prefer paying by check.

Pay in Person

You can pay your water bill in person at Ashland City Hall:

• Address: 101 Court Street, Ashland City, TN 37015

• Hours: Monday-Friday, 8am-4:30pm

• Accepts cash, check, credit/debit

• After-hours drop box available

Paying in person allows you to talk with city staff if you have any account questions. Just remember city hall closes at 4:30pm.

What About Late/Unpaid Bills?

To avoid penalties, make sure to pay your water bill by the due date each month. Here’s what can happen if your bill is unpaid:

• A 10% late fee is added if not paid within 10 days of the due date

• Accounts 30 days past due are assessed a $20 delinquent notice charge

• Services are disconnected around 45 days past due

• A $50 reconnection fee applies after disconnection

• Outstanding balances can be sent to collections which hurts your credit

If you’re struggling to pay on time, call the city immediately to discuss payment plan options before your account becomes delinquent.

Setup Automatic Payments

The easiest way to avoid late bills is to enroll in automatic payments. Here are some tips:

• Log into your online account and select the auto-pay option

• Choose a payment date prior to your due date so it’s on time

• Update your payment method if your card expires or is lost/stolen

• Monitor your account periodically to make sure payments are being deducted

I highly recommend auto-pay to simplify bill payment. Just budget accordingly so the money is there when payments are deducted.

Comparison of Payment Methods

As you can see, paying through an online account is the most cost effective and fastest option. But choose the payment method that best fits your needs.

Summary of Key Points

• Pay online for fastest processing and no fees (with account)

• Call 615-792-4211 for phone payments

• Send mailed payments to City Hall address

• Visit City Hall office before 4:30pm on weekdays

• Enroll in auto-pay to never miss a payment

• Contact city staff if struggling to pay on time