As an Appalachian Wireless customer you have multiple options for paying your wireless bill each month. While you can easily pay online through your MyAppwire account sometimes it’s more convenient to pay by phone. Paying your Appalachian Wireless bill over the phone is a quick and easy process when you understand the steps.
In this comprehensive guide, we’ll explain everything you need to know about paying your Appalachian Wireless bill by phone. We’ll cover the available payment methods, the process to call in a payment, tips for what info to have ready, and more. Let’s get started!
Overview of Appalachian Wireless
First some background on Appalachian Wireless. They are a regional wireless provider based in Eastern Kentucky and East Tennessee. They offer wireless service devices, and plans throughout their coverage area.
Appalachian Wireless bills monthly for service and any device payment plans. Bills are typically due around the same time each month. As a customer, you have multiple options for paying your bill like online, phone, or in stores.
Payment Methods Accepted for Phone Payments
When paying your Appalachian Wireless bill over the phone, you can use:
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Credit or Debit Card – Visa, MasterCard, American Express, and Discover are accepted.
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Electronic Check – Provide your routing and account number to pay directly from your checking account.
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Gift Card – Pay with an Appalachian Wireless gift card purchased from a store.
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Prepaid Card – Use your PayPal prepaid card or another eligible prepaid debit card.
They do not accept cash payments over the phone. If you want to pay by cash, you would need to visit an Appalachian Wireless store location in person.
Steps to Pay Your Bill by Phone
Paying your bill by phone only takes a few quick steps:
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Call 1-800-438-2355 to reach Appalachian Wireless customer service.
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Select the menu option for making a bill payment.
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When prompted, enter your 10-digit wireless number.
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Select whether you want to use a card or check on file or enter a new payment method.
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Enter the card or check information and payment amount when prompted.
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Stay on the line to get a confirmation number for your payment.
The automated system walks you through the process easily. In most cases, the full call takes less than 5 minutes.
What Information to Have Ready
Before calling in to pay your bill, make sure you have these items handy:
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Your 10-digit wireless number
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The amount you owe on your current bill
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The card or check you want to use for payment
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The name, account number, and expiration date on the card/check
Having this information readily available speeds up the payment process so you can be in and out quickly.
Confirm Your Payment Details
When your call is complete, stay on the line to get a confirmation number for your payment. Be sure to write down the confirmation number along with these payment details:
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Date you made the payment
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Amount of the payment
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Last 4 digits of the card/check used
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Confirmation number
Saving the confirmation ensures you have a record of your payment if any issues arise with your account.
Payment Receipt and Account Credits
After paying over the phone, you will not receive an immediate emailed receipt like with online payments. However, the payment will be clearly shown on your next bill or you can view your account activity through the MyAppwire portal.
It takes 1-2 business days for a phone payment to post to your account. As long as the payment posts by your due date, your account will show paid and your service will continue uninterrupted.
Save Time with Automatic Payments
Manually paying your bill each month by phone can be time consuming. To save yourself the hassle every month, consider setting up automatic payments through your MyAppwire account.
With autopay enabled, the amount due is automatically charged to your registered credit card or bank account on the due date each billing cycle.
AutoPay ensures your payment is always on time, avoiding service interruptions. Just log in to manage your payment method as needed.
Customer Service Hours for Phone Payments
Appalachian Wireless customer service is available for bill payments and account management from:
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7:00 am to 7:00 pm, Monday through Friday
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8:00 am to 2:00 pm, Saturdays
So you can call in your payment conveniently 6 days a week. If calling after hours, you will need to use the automated system or call back during business hours to speak with a representative.
Other Ways to Pay Your Appalachian Wireless Bill
In addition to phone payments, Appalachian Wireless offers customers these convenient payment options:
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Online – Pay through your MyAppwire account via credit/debit card or bank draft.
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Appalachian Wireless Store – Visit a store location to pay by cash, card, or check.
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Mail – Send a check or money order to the remittance address on your bill. Allow 7-10 days for processing.
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AutoPay – Setup recurring payments from your credit card or bank account each month.
Paying by phone is just one of many options. Choose the method that is most convenient each month!
Getting Account Help and Billing Support
If you ever need additional assistance with managing your account or have issues with your bill, the Appalachian Wireless customer service team is there to help.
Contact them at 1-800-438-2355 for:
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Questions about your wireless plan, features, or service.
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Issues with your device.
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Payment difficulties due to low funds.
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Concerns about potential fraudulent activity.
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Information on financial assistance programs if eligible.
No matter what issue arises, reach out to the knowledgeable support team for quick resolution.
Switching Providers and Final Bills
If you are switching wireless carriers and closing your Appalachian Wireless account, be sure to pay any final bill balances. You can call in your final payment over the phone just like a regular monthly bill.
Allow 1-2 billing cycles after cancelling service for any remaining credits or charges to appear on your final bill. Paying it promptly ensures you avoid sending accounts to collections.
And remember to request your account number from customer service for your records.
Tips for Quick and Easy Phone Payments
Follow these tips each time you pay your Appalachian Wireless bill by phone for the quickest and smoothest experience:
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Have your wireless number and payment info handy before calling.
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Pay early in the day to avoid long hold times in the evening.
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Use autopay to skip calling in monthly payments.
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Save your confirmation number to verify the payment posted.
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Contact customer service if your bill seems incorrect.
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Update your payment method immediately if your card expires or is lost/stolen.
Paying your wireless bill doesn’t have to be a hassle! Just follow the steps to pay conveniently over the phone using your credit card, debit card, or bank account. With excellent customer service available, you can get quick answers and account help whenever needed.
What do I need to do to avoid hotline?
Pay past-due balance prior to hotline date or select the option to do a “promise to pay” via the customer’s online self-care account.
How do I avoid paying the reconnect fee?
Reconnect fees will be applied if disconnected. However, if payment is made on same day of disconnect, the reconnect fee will be waived.
Appalachian Wireless Forward Pay
FAQ
What is the 1 800 number for Appalachian Wireless?
Does Appalachian Wireless have an app?
How to find Appalachian Wireless account number?
What is the late fee for Appalachian Wireless?
How do I pay my Appalachian Wireless bill?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. How can I contact Appalachian Wireless about my bill? You can contact them directly by phone at 800-438-2355. I’m looking for my bill. Where can I find it? You can find your bill online at Appalachian Wireless.
Where can I Find my Appalachian Wireless bill?
You can contact them directly by phone at 800-438-2355. I’m looking for my bill. Where can I find it? You can find your bill online at Appalachian Wireless. What types of Appalachian Wireless payments does doxo process? doxo processes payments for all Appalachian Wireless services, including Mobile Phone and others.
How do I Manage my Appalachian Wireless account?
Managing your account has never been easier. Manage your lines with a few clicks. Save a trip to the store or call by managing your account entirely online with MyAppwire. MyAppwire is a convenient way to control aspects of your account, including: and much more MyAppwire is a free service for Appalachian Wireless customers.
Where can I pay my Appalachian Power Bill?
Appalachian Power has made arrangements with merchants throughout their service territory for in person payments of Appalachian Power bills. To find the nearest merchant, please provide your address with city and state or your ZIP code. Please note: In person payments are limited to those less than $10,000.
Who is Appalachian Wireless?
Appalachian Wireless is a telecommunications company offering phone, TV, and internet services to customers in rural areas of Appalachia. They provide reliable coverage and flexible plans to meet the needs of their customers. Common questions, curated and answered by doxo, about paying Appalachian Wireless bills.
How do I sign up for an Appalachian Wireless plan?
Typically, the process for signing up for an Appalachian Wireless plan is to select your device, service, number of phone lines, and how much data you need. As you’ve probably noticed, Appalachian doesn’t offer unlimited data on any of its plans and charges expensive rates for more data.