Paying your electricity bill is now easier than ever thanks to Altus Power’s online bill pay system. This innovative service allows Altus Power customers to view their account information, make payments, set up automatic payments, and more – all online. In this comprehensive guide, we’ll walk through everything you need to know about using Altus Power’s online bill pay to seamlessly manage your account.
Overview of Altus Power’s Online Bill Pay
Altus Power’s online bill payment system is a convenient way for customers to take care of their electric utility bills online 24/7. Customers can use the online portal to:
- Make one-time payments by credit card without registration
- Register for an account to access advanced features
- View usage data and billing history
- Set up automatic recurring payments
- Receive email reminders about upcoming bills
- Go paperless by enrolling in e-bills
The online bill pay system is accessible on Altus Power’s website There is also a payment kiosk located outside the Altus Power office for anytime payments,
Altus Power introduced a brand new online portal in 2024 Customers need to re-register for the new system, even if they had an account on the old portal. Registering only requires entering your name, email, and phone number
Benefits of Paying Your Bill Online
Paying your Altus Power bill online has many advantages over mailing payments or paying in person:
Convenience
The online bill payment system is available 24 hours a day, 7 days a week. You can log in and make a payment or check your balance at any time from your computer or mobile device. You don’t have to worry about getting to the Altus Power office during business hours.
Efficiency
Online payments post to your account immediately, so you don’t have to worry about delays from mailing a check. You can also set up recurring automatic payments to ensure your bill gets paid on time every month.
Organization
The online portal stores your payment history and billing statements. You can easily view past electricity usage and payments in one place. Setting up paperless billing also helps reduce clutter.
Security
Paying online using your credit card is safe and secure. The portal uses encryption to protect your financial information. You can also avoid the risks associated with mailing paper checks.
Savings
By monitoring your electricity usage online, you can identify opportunities to conserve energy and lower your bills. The portal shows usage data in easy-to-understand graphs.
How to Pay Your Bill Online
Paying your bill through Altus Power’s online payment system is simple and straightforward. Follow these steps:
Visit the online portal
Go to https://altusok.municipalonlinepayments.com/altusok in your web browser. The portal works best with Javascript enabled.
Make a one-time quick payment
Look for the “Pay My Utility Bill” tab. Click on it or the quick pay link to make a payment by credit card without registering for an account.
Register for full access
To unlock additional features, click “Sign In/Register” at the top and enter your name, email address, and phone number. Read and accept the terms and conditions.
Explore your account
Once registered, you can view past statements, payment history, and electricity usage data. You can also opt-in to paperless billing.
Set up automatic payments
In the payments section, you can schedule automatic monthly payments to be drafted from your credit card. Specify the date and amount for each recurring payment.
Receive reminders
Opt-in to receive email reminders before your bill is due and when payments are processed. These alerts help you avoid late fees.
Get support if needed
Contact Altus Power customer support if you have any trouble with online bill pay. Their team is available to help during regular business hours.
Tips for Managing Your Account Online
Here are some tips to help you get the most out of Altus Power’s online bill payment portal:
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Update your contact information in your account settings so you receive billing alerts. Provide an email you check regularly.
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Review your electricity usage trends regularly to look for ways to conserve energy and lower costs.
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Set payment reminders to give yourself advance notice before each bill is due.
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If enrolled in autopay, make sure your credit card on file does not expire to avoid declined payments.
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Notify Altus Power if you need to put your account on hold while away for an extended period.
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Contact customer support if you’re having login issues or errors using the online portal.
Online Bill Pay Ensures Convenient Account Management
Paying your electricity bills online using Altus Power’s portal provides a convenient, efficient way to stay on top of your account. The ability to check your balance, view past electricity use, set up recurring payments, go paperless, and receive reminders means you can manage your account anytime, anywhere. Registering for an account unlocks the full potential of Altus Power’s online bill pay system. Simplify your life by securely paying your Altus Power electric bill online today!
A Message to Our Customers on Rising Energy Costs July 27, 2020
Recent trends in the economy, including inflation and other factors, have negatively impacted the costs that Altus Power incurs to obtain and deliver utility service. While it is our desire and duty to ensure that quality utility services are delivered to our customers and citizens reliably and at the lowest possible cost, these increases must be absorbed, and a calculated portion of those increases passed through to end users. Altus Power establishes end-user rates based on various factors such as cost and rate studies with the resulting rates set by the Altus City Council. As a mechanism to ensure that rising acquisition costs do not impede Altus Powers ability to deliver services, a mechanism known as Power Cost Adjustment Factor is established within the Altus City Ordinances. PCA basically adjusts end-user fees to account for fluctuations in costs associated with obtaining power from upstream providers. You can review the ordinance here: Altus Ordinance Sec. 44-92 Power Cost Adjustment (PCA) As always, if you are having trouble paying your utility bill for any reason, or have questions, dont hesitate to call our customer service team at (580) 481-2295 during regular business hours.
Billing Cycles & Delinquent Dates The City is divided into four billing zones:
- Billing Zone 1 – Bills will be mailed on the 15th of each month.
- Billing Zone 2 – Bills will be mailed on the 23rd of each month.
- Billing Zone 3 and 4 – Bills will be mailed on the last day of each month.
In these zones, the City utility bills are considered delinquent after:
- Billing Zone 1 – The 3rd of following month mailed.
- Billing Zone 2 – The 10th of the following month mailed.
- Billing Zone 3 and 4 – The 15th of the following month mailed.
After such dates a 10% penalty will be assessed. A $30 cut-off fee will be added to the bill and services are subject to disconnect after these dates. Notify the office if you will be out of town during the time your bill is due. For further information, call 580-481-2295.
Understanding Community Solar Billing: Join Altus Power for Easy and Affordable Solar Energy
How do I pay Altus power?
Pay by phone using any major credit card. Pay in-person with cash, check or credit card at our Customer Service Window located inside the Altus Municipal Complex from 8:00AM to 5:00PM Monday-Friday. Altus Power assesses a $25 fee for all returned checks.
How much does Altus power charge for returned checks?
Altus Power assesses a $25 fee for all returned checks. Non-sufficient fund checks will be treated as non-paid accounts and will be disconnected with a $30 re-connection fee charge (in addition to the $25 returned check fee).
What is Altus Power?
Altus Power, Inc. is a clean electrification company that develops, owns, constructs, and operates roof, ground, and carport-based photovoltaic solar energy generation and storage systems. It has been the subject of 3 research reports in the past 90 days and serves commercial, industrial, public sector, and community solar customers.
What can Altus power do for You?
Whether you’re a renter, homeowner or business, Altus Power can help you meet and exceed your sustainability goals with a variety of out-of-the-box products and custom solutions. The only residential solar solution that doesn’t require any equipment or upfront fees. Cost saving solutions tailored to your business or enterprise.
How does Altus power determine end-user rates?
Altus Power establishes end-user rates based on various factors such as cost and rate studies with the resulting rates set by the Altus City Council.
How do I contact the Altus Sanitation Department?
The sanitation Department can be reached by calling 580-481-2251 during the hours of 8 a.m. to 5 p.m., Monday through Friday. Utility deposits are required on all water and electrical accounts and will be applied to final bill only. Learn more about electric, water, sewer, and garbage utilities in the City of Altus.