Paying your water bill should be simple and convenient. The Altoona Water Authority offers multiple options to make paying your bill fast and easy In this article, we’ll explore the different payment methods available and explain how to take advantage of online bill pay.
Overview of Altoona Water Authority
The Altoona Water Authority (AWA) provides water services to residents of Altoona, Pennsylvania and surrounding areas in Blair County. They are responsible for treating and delivering drinking water as well as collecting and treating wastewater.
The AWA serves over 20,000 customers. They offer both residential and commercial water services. As a utility provider, they send out monthly bills to customers for their water usage and sewer services.
Why Pay Bills Online?
Paying your bills online with the AWA provides many benefits
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Convenience: You can pay anytime, anywhere using a computer or mobile device. No need to mail in payments or drop off at AWA offices.
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Speed: Online payments post to your account immediately, avoiding mailing delays.
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Security: Payment portal uses encryption to protect your financial information.
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Simplicity: Store payment info to easily pay each month. Set up autopay.
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Accessibility: View balance and payment history online at any time. Receive emails when bills are ready.
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Sustainability: Go paperless by opting out of mailed paper bills.
How to Pay Your Altoona Water Bill Online
The AWA offers an online bill pay system through their customer portal. Below are step-by-step instructions for paying your water bill online:
Step 1: Create an Online Account
First, you need to set up an online account on the AWA customer portal website:
- Go to https://altoona.authoritypay.com
- Select “Create Account”
- Enter your account number and customer ID found on your AWA bill
- Create username and password
Step 2: Login to the Customer Portal
Once your account is created, you can login anytime to manage payments.
- Go to https://altoona.authoritypay.com
- Enter your username and password
- Press “Sign In”
Step 3: Make a One-Time Payment
On your account homepage, you can easily pay your current balance owed.
- Select “Pay Now”
- Enter payment amount
- Enter payment info and submit
The bill will be marked paid immediately. You’ll receive a confirmation email with payment details.
Step 4: Setup Recurring Autopay
For hassle-free payments every month, you can enable autopay:
- From account homepage, select “Autopay Program”
- Check the terms and conditions box
- Press “Enroll in Autopay”
- Enter payment method information
Your bill will now be paid automatically each month on the due date.
Payment Methods Accepted
When paying your AWA bill online, you can use:
- Credit Cards: Visa, MasterCard, Discover, American Express
- Debit Cards: Cards with a Visa or Mastercard logo
- Electronic Checks: Use your checking account and routing number
The AWA does not accept cash payments through the online portal.
Other Ways to Pay Your Bill
In addition to the online bill pay system, the AWA offers other ways to pay your monthly water bill:
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By Mail: Mail check or money order with payment stub to AWA PO Box address. Allow 5 business days for processing.
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In Person: Visit AWA Customer Service at 900 Chestnut Ave, Altoona, PA. Cash, check, money order and credit cards accepted.
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Drop Boxes: Place payment in secure drop boxes at select locations around Altoona including outside AWA Customer Service entrance.
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By Phone: Call 855-786-5316 to pay by credit card using the IVR (interactive voice response) system. Convenience fees apply.
No matter which option you choose, the AWA aims to make bill payment fast, easy and secure. Sign up for online account access to simplify your monthly water bill routine.
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How do I make a payment to Altoona Water Authority?
Payments can be made at the Altoona Water Authority Customer Service Department located at 900 Chestnut Avenue. There is also a drive-up drop box located outside the Customer Service entrance. Payments can be mailed to:
Does Altoona have a combined water and sewer bill?
Most customers receive a combined water and sewer bill although customers outside the city of Altoona may receive sewer service from another source. It should be noted that sewer billing is based upon 100% of the water usage. All bills must be paid within 16 days of the date sent to avoid late charges.
When is water service disconnected in Altoona?
Water service is disconnected if the bill is not paid in full within 25 days of the billing date, as per Altoona City Code Section 98.12. Once a resident’s water has been shut off due to a delinquent bill, it will only be reconnected once the utility bill and service fees have been paid in full.
What services does Altoona offer?
The City of Altoona provides water, sanitary sewer, storm water, trash, and recycling services. You can find the utility billing rate structures below. Residential Rate Structure Commercial Rate Structure Utility bills are mailed out on the 15 th of each month, and due on the 3 rd of the following month at 4:30pm.
How does AWA billing work?
AWA currently bills its 23,000 customers monthly using 3 separate billing runs based upon where a customer lives. All meters are read monthly unless circumstances prevent this from happening. Although every attempt will be made to avoid this, if we are unable to read a meter for any given month, an account is estimated based upon previous usage.