How to Pay Your Bill with Allo Communications

Paying your monthly bill is a key part of being an Allo Communications customer. While the process is straightforward, it helps to understand the available options to find the best payment method for you. This guide will walk through everything you need to know to pay your Allo bill smoothly each month.

Getting Started with Your Allo Bill

When you first sign up for Allo fiber internet TV, or phone services you’ll receive your first bill within 30 days. Here’s what to expect on your initial bill

• Prorated charges for your first partial month of service after installation.

• Any one-time installation, activation, or equipment fees.

• The first month of recurring service charges for your package.

• Taxes and surcharges. Allo bills do include all applicable taxes.

Review your first bill carefully to ensure it matches the services you ordered. Going forward, you’ll be billed monthly for your full package price.

Understanding Your Monthly Allo Bill

Your bill provides the key information needed to make a payment:

• Account number and billing date

• Service address

• Monthly service charges for internet, TV, etc.

• One-time fees for pay-per-view movies, sports events, etc.

• Taxes and surcharges

• Payment due date

• Total amount due

Be sure to review each monthly statement carefully to catch any errors early. Contact Allo customer support if you notice any discrepancies.

Ways to Pay Your Allo Communications Bill

Allo offers several convenient payment options:

• Online through the Allo bill pay website or SmartHub app

• By phone through the automated payment line at 855-968-2835

• Automatic bank draft through SmartHub

• By mail by sending a check or money order

• In person at the Allo payment office in Lincoln, NE

Online and phone payments are fastest, while autopay is the most convenient option overall. But choose the method that fits your needs each month.

Step-by-Step Guide to Paying Online

Paying at the Allo online bill pay site is easy and only takes a few minutes:

1. Visit allocommunications.com/paymybill and select “Residential Bill Pay”.

2. If it’s your first time, click “Login/Register” to create an account. Provide your Allo account number, security answer, and zip code.

3. Returning users can just log in with your email and password.

4. Select whether you want to make a one-time payment or set up recurring autopay payments.

5. Enter your payment details including card number or e-check bank account information.

6. Carefully review the payment information to ensure it’s correct.

7. Submit the payment to complete the process.

Once submitted, the payment is typically applied to your account within 1-2 business days.

Payment Tips and Best Practices

Follow these tips for a smooth billing and payment process each month:

• Schedule payments or autopay for after your bill generates to avoid missing the current balance.

• Pay the full statement balance each month to avoid carrying a past due balance.

• If you can’t pay in full, pay as much as possible by the due date then call Allo to arrange the remainder.

• Update your payment details if your card number changes to avoid declined transactions.

• Contact Allo immediately if you see an error on your bill or higher than normal charges.

• Notify Allo if you move or change your contact information to avoid missed bills.

Staying on top of payments ensures you avoid unnecessary late fees while maintaining uninterrupted service.

Answers to Common Allo Bill Pay Questions

Here are some frequently asked questions about paying Allo bills:

When is my bill due each month?

Payment must be received by the due date printed on your monthly statement, which is typically around the 25th of the month.

What are the late payment fees?

Accounts past due by 30 days or more are charged a one-time $10 late fee.

How do I check my account balance?

You can check your account balance and payment history by logging into SmartHub or calling Allo customer support.

Can I pay by phone?

Yes, you can call the automated payment line at 855-968-2835 to make a payment by phone with your debit/credit card.

What is the charge for paying by debit/credit card online?

Online payments by debit/credit card have a service fee of 2.95% per transaction (with a $1.95 minimum charge).

When will a mailed payment be applied to my account?

Allow 5-7 business days for mailed payments to be received and applied to your account. Send mail payments at least 7-10 days before the due date.

How do I sign up for autopay?

You can set up autopay by logging into SmartHub, selecting “Autopay Program” and entering your payment information.