As an Alliance Express home heating oil or propane customer, you have several convenient options to pay your bill each month Staying current on your account ensures uninterrupted delivery and services. This guide covers everything you need to know about paying your Alliance Express bill promptly by phone, online, in-person, or via auto-pay
Understanding Your Alliance Express Bill
- Issued monthly for delivery and services
- Shows current charges and account balance
- Due within 10 days of receipt
- Includes delivery fees, hazmat charge, taxes
- Additional fees for service calls, repairs
Review your Alliance Express bill carefully each month. It will provide your account number, meter reading details, total amount owed, and due date.
Contact Alliance Express immediately if you see any discrepancies or have questions about the charges. Timely monthly payments are required to remain in good standing.
Paying Your Alliance Express Bill Online
Alliance Express encourages customers to take advantage of easy online bill pay through their My Account portal
To pay online:
- Visit www.hopenergy.com
- Click “My Account”
- Log in with your username and password
- Select “Make Payment”
- Enter payment amount
- Submit payment via credit/debit card, bank transfer
Online payments are fast, simple, and posted to your account immediately. You can also go paperless and view billing history through your online account.
Benefits of paying online:
- Quick and convenient
- Available 24/7
- Payment credited immediately
- Paperless billing option
- Store payment information for future use
- View billing history and statements
Paying through the online portal ensures your account stays current.
Paying Your Alliance Express Bill by Phone
Call Alliance Express at 1-800-649-5949 to make a payment over the phone. Have your account number, card, and payment amount ready when you call.
Follow the voice prompts to enter your information and complete the payment using a credit/debit card or electronic check.
Phone payments are processed immediately to avoid late fees or service disruption It’s a good option when you don’t have time to login to the website
Paying Your Alliance Express Bill In-Person
You can pay your heating bill in-person at one of Alliance Express’s local branch offices:
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Haverhill Office – 481 Groveland St, Haverhill, MA
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Lawrence Office – 114 Canal St, Lawrence, MA
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Lowell Office – 1071 Varnum Ave, Lowell, MA
Bring your bill or account number, along with your payment method – cash, check, or money order. In-person payments get credited to your account right away.
Visit during office hours – Monday to Friday, 8am to 4:30pm. Get same-day payment confirmation.
Enrolling in Auto-Pay
For hassle-free bill payment, sign up for monthly auto-pay through Alliance Express’s online portal. This automatically charges your credit/debit card or withdraws payment from your bank account each month.
To enroll in auto-pay:
- Login to your online account
- Click on “My Profile”
- Select AutoPay
- Enter your payment method
- Select the withdrawal date
- Save your settings
Your bill will be paid automatically each month on the date you specify. Make sure to have sufficient funds available in your account.
Getting Bills and Reminders Electronically
Alliance Express offers a paperless billing option to get statements delivered directly to your email inbox. No need to wait for postal mail.
To go paperless:
- Login to your online account
- Click on “My Profile”
- Select the Paperless Billing option
- Enter your email address
- Save your changes
You’ll receive an emailed bill on the regular due date each month. Check your spam folder. Opt out of paperless billing at any time.
Avoid Late Fees and Service Disruption
Alliance Express bills must be paid in full within 10 days of receipt to avoid penalties.
- After 10 days – $5 late fee applied
- After 30 days – Additional $25 penalty plus 1.5% monthly interest
- After 45 days – Heating service may be suspended
Failure to pay will result in collections action. Contact Alliance Express immediately if you expect to miss a payment to make arrangements. Suspended service won’t be restored until your account is current.
Arranging Payment Plans If Needed
If you’re struggling to pay your full balance, Alliance Express may allow you to set up a monthly payment plan. This spreads your past due amount over time while maintaining service.
To request a payment plan:
- Contact Alliance Express as soon as possible
- Explain your financial hardship
- Provide income verification if requested
- Agree to a monthly payment amount and schedule
As long as you make the agreed payments consistently, your service will continue uninterrupted. Payment plans help avoid collections or shutoffs.
Getting Payment Assistance
These programs may be able to help you pay your Alliance Express heating bill if eligible:
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LIHEAP – Provides federal heating bill assistance. Apply through Massachusetts state.
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Good Neighbor Energy Fund – Short-term aid for households in need. Visit www.magoodneighbor.org.
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Salvation Army – Offers bill help to those facing hardship. Call 1-800-334-3047.
Don’t get disconnected. Seek help from these resources if you are unable to cover your full Alliance Express bill.
Summary of Alliance Express Bill Payment Options
- Review bill monthly and pay total due within 10 days
- Pay online, by phone, in-person, or set up auto-pay
- Enroll in paperless billing and text alerts
- Avoid late fees by paying on time
- Set up a payment plan if you can’t pay the full amount
- Seek financial assistance from LIHEAP, Salvation Army, or others
Maintaining your Alliance Express account through on-time payments ensures continuous propane or heating oil delivery even during high demand seasons. Use the convenient electronic payment options available and seek help if needed.
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Overview of Online Express Bill Pay
FAQ
Where is Hop Energy headquarters?
How do I pay my Alliant Energy Bill online?
Keep reading. You can pay your Alliant Energy bill online without setting up an account or password. It’s called online guest payment. Just like writing a check, you choose the amount you pay and when to pay it. Unlike writing a check, you get instant confirmation that your payment was received, and there’s no delay time in the mail.
What services does Alliance Express offer?
We’re here to serve you 24/7 365 days. This includes monitoring weather patterns to accurately predict when you need deliveries and remote monitoring of your product usage. From Smart Home solutions to Energy Star equipment to heating, cooling and air purification services, Alliance Express is your local energy expert.
Does Alliance Express offer low heating oil prices?
As part of the HOP Energy Family of Companies, Alliance Express customers enjoy lower heating oil price plans. Our seasoned dispatch department monitors and accurately predicts when you need a delivery, so you’ll never run out.
Does Alliant Energy charge a fee?
There’s no fees when you use Alliant Energy’s instant online payment or Call 1-877-429-4126 and follow the voice instructions. Speedpay charges a convenience fee for each transaction. Fees vary by state. Iowa customers will pay: * Not all business customers may be eligible. Please contact your Key Account Manager for eligibility requirements.
Can I send cash to Alliant Energy?
Please do not send cash or any correspondence in the payment envelope. Alliant Energy cannot be held liable for missing cash payments or crediting to your account record. To make sure your check is processed quickly and accurately, do not staple anything to the payment stub or check. Please include your account number with your payment.
Why should you choose Alliance Express?
Why your Massachusetts area neighbors have made Alliance Express the premier provider of reliable and affordable heating, cooling and air quality solutions Our local expert teams are trained to provide you with the necessary services to keep your home and business operating at the highest level of safety all year round.