Paying utility bills is a necessary but often tedious task. In Alexander City, Alabama, residents have several options to pay their electric, water, sewer, garbage collection, and other city services bills in a streamlined way Read on to learn about the easiest methods for paying your Alexander City utility bill
Overview of Alexander City Utility Billing
The City of Alexander handles billing and payment collection for electricity water sewer, sanitation services, and EMS fees. Bills are issued monthly and are typically due around the 20th of each month.
The city offers several payment options to accommodate residents:
- In person at City Hall
- By phone
- By mail
- Online via the city’s utility billing portal
- AutoPay automatic bank draft
- Drop boxes at City Hall and the police department
Paying In Person
You can pay your utility bill in person at Alexander City Hall located at 281 James D Nabors Drive. The Utility Billing office is open Monday through Friday from 8:00am to 5:00pm. When paying in person, you can pay by cash, check, money order or credit/debit card. Be sure to bring your payment stub or bill with you.
Paying in person ensures your payment is received and processed immediately This is a good option if you’ve had issues with payments getting lost in the mail or you need confirmation that your payment was made The downside is you have to visit City Hall during business hours,
Paying by Phone
For added convenience, Alexander City allows residents to pay utility bills over the phone. To make a payment, call 256-329-6710 during normal business hours. You’ll need to provide your account number and billing address.
Phone payments can be made by credit/debit card or eCheck (electronic check). Using your checking account routing and account number, eCheck pulls the funds directly from your bank account. There are no convenience fees for eCheck payments.
Paying by phone lets you take care of your bill quickly without leaving home. Just be aware that City Hall’s payment line gets busy at peak times each month, so you may experience wait times.
Paying by Mail
Utility payments can be mailed to:
City of Alexander
Attn: Utility Billing
PO Box 552
Alexander City, AL 35011
To pay by mail, write your account number on your check or money order and include your payment stub. It’s recommended to allow 7-10 days for mailed payments to avoid late fees. While convenient, the risk is your payment getting lost or delayed. The city is not responsible for late payments due to mail issues.
Paying Online
For quick and easy payments 24/7, the city offers online bill pay through their website. To get started, visit https://www.alexandercityal.gov and click on “Pay My Bill.”
You’ll need to set up an online account with your account number, billing address, and email. Once registered, you can view your balance, payment history, and make online payments by eCheck or debit/credit card.
Online payments are fast, avoid mail delays, and provide payment confirmation. The only downside is convenience fees apply to card payments. eCheck payments from a bank account remain free.
AutoPay – Easy Set and Forget
For maximum convenience, Alexander City residents can enroll in AutoPay to have utility bills paid automatically each month. This free service deducts your balance from a checking/savings account on the due date via eCheck.
To start, complete an AutoPay enrollment form and submit a voided check. The city will deduct payments on your due date going forward unless you request to stop. You’ll still receive a monthly bill showing the amount drafted for your records.
AutoPay prevents forgetting due dates, avoiding late fees. It saves you time while ensuring bills are always paid on time. Highly recommended for worry-free utility bill management!
Drop Boxes – After Hours Payment Option
For payments outside City Hall hours, two utility bill drop boxes are available:
- City Hall – Near front entrance
- Police Department – Corner of Northway and Broad Street
Put your payment (check or money order only) in an envelope with your account number written. Payments left in the drop boxes by 8am will be processed as received the prior business day.
The police department box is convenient for after work payments. But drop box payments lack payment confirmation unless you mail certified or call to confirm receipt. For guaranteed credit, online or AutoPay are better options.
Payment Arrangements and Assistance
If you’re unable to pay your utility bill due to financial hardship, Alexander City offers payment plans and assistance.
You can set up a monthly payment arrangement suited to your situation. Or apply for utility bill assistance programs like ECAP (Emergency Crisis Intervention Program) which helps qualifying low-income households.
Contact the utility billing office to discuss options if you anticipate having difficulty paying a bill. Avoid service interruptions and penalties by proactively communicating if you need some extra help.
Alexander City aims to make paying your municipal utilities easy and stress-free. Whether in person, by phone, online, automatic draft, or drop box, flexible options exist to suit different needs and schedules. Paying online provides maximum convenience, payment proof, and avoids mail delays. Enrolling in AutoPay ensures you never miss a payment or incur late fees. Reach out for payment assistance if necessary. Keep these tips in mind to simplify paying your Alexander City utility bill!
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Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
The Utility Customer Service Office, located at 625 Murray Street, is open Monday-Friday from 8 a.m. until 4:30 p.m. Customers may also call 318-441-6310.
The city had a network computer breach at the beginning of June that blocked access to the utility billing system and to the customer usage data. As a result, we could not access user history, enter updated meter readings or send out bills.
Yes, re-reads are available if customers have questions about the accuracy of their bills. Please call the Utility Customer Service Office at 318-441-6310 or use the AlexConnects App to request a re-read.
Does the City of Alexandria produce its own energy? If yes, why do we purchase energy from CLECO?
The city can and does produce its own energy when it is cheaper to do so rather than purchase from MISO (an independent, not for profit, member-based organization responsible for operating the power grid across 15 states and into the Canadian province of Manitoba). The City has a 35mw contract with Cleco and only purchases energy when the predicted cost of energy from Cleco is cheaper than MISO. It is rare for the City to purchase from Cleco as they are usually higher than the MISO market price.
Why do fuel cost rates fluctuate?
Fuel cost rates fluctuate with the rise and fall of the fuel source needed to generate electricity.
Why is my power out but my neighbor’s is on?
When we restore the primary lines, residents without damage to the lines serving their homes are restored. Homes that have limbs on their service lines (which may be in another area) or other damage such as a broken pole, will not have power.
Why don’t I see trucks working in my neighborhood?
The electrical system originates from central equipment in a substation. From there, lines run in the most efficient way to serve residents. This means the lines serving you may come from various directions in your neighborhood. Crews may be working on your problem, even if you can’t see them.
How long does it take to restore a broken power pole?
Approximately 2.5-12 hours depending on damage and amount of debris surrounding it. This could require between 3-8 linemen.
What is the difference between a boil advisory and a boil order?
A boil advisory is issued when a water source is shut off or when a water source pressure drops below 20 psi. With this loss of pressure, there is a greater possibility for water to become contaminated with harmful bacteria. A boil order is issued when either recent testing has shown the presence of organisms that could cause illness, or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination. Advisories or orders are lifted once required testing returns negative results. Testing regimen takes 24 hours. The City of Alexandria operates one of the few remaining independent, certified drinking water laboratories in the state, resulting in quicker results for Alexandria water customers.
City of Alexandria Online Utility Billing
The City of Alexandria Utility Department is pleased to provide a portal for online utility account access! Customers choosing to enroll will receive bills electronically by email and will have options to view statements online, schedule one-time and auto-draft payments! Credit and debit card payments can be made by using Visa, MasterCard and Discover card as well as Electronic Bank Draft (ACH).
If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires:
1. City of Alexandria Utility Account Number and Billing Zip Code printed on bill.
2. Username and password.
Click Here to access the City of Alexandria Online Utility Billing Portal today!
Do you need technical assistance with our Online Utility Billing site? CLICK HERE to request assistance by email or call:
Utility Customer Service at (318) 441-6310.
One-time payments may be scheduled without enrollment. Click Here to remit one-time payment..
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Residential Application for New Service (PDF) Use this form to apply for residential service.
Transfer Form (PDF) Use this form to move from one address to another (within the City of Alexandria).
Temporary Connection (PDF) Use this form when you are building.
Commercial Service Application (PDF) Use this form to apply for commercial service.
Final Form (PDF) Use this form to close an account.
Utility Service Fees – Electric, Water and Sewer (PDF) Fees for Electric meters, water meters and sewer connections.
Utility Service Fees – Gas (PDF) Fees for Gas meters and tap fees.
Application for Free Garbage Bags (PDF) Utility customers with disabilities or who are 65 and older should use this form to apply to receive coupons for free garbage bags.
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call
Light Department: 318-473-1301
Water Department: 318-473-1264
Gas Department: 318-441-6026
Waste Water Department: 318-441-6240
Sanitation Department: 318-441-6080
First Call: 318-441-6231
For questions regarding new services and billing please call 318-441-6311 No Results
Utility Accounts, Collections and Billing
FAQ
How do I pay my Alabama Power bill by phone?
Which city is near Alexander City?
What do you pay for utility bills?
Where can I pay my mud bill?
Does Alexander City have a new online payment provider?
We wanted you to be the first to know that the City of Alexander City has a new online payment provider. Xpress Bill Pay is the premier local government and service district payment provider.
How do I pay my utility bill in Alexandria?
Credit and debit card payments can be made by using Visa, MasterCard and Discover card as well as Electronic Bank Draft (ACH). If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires: 1. City of Alexandria Utility Account Number and Billing Zip Code printed on bill. 2. Username and password. 3.
How do I contact the utilities Collections Department?
To contact the Utilities Collections Department by email please email [email protected]. We wanted you to be the first to know that the City of Alexander City has a new online payment provider. Xpress Bill Pay is the premier local government and service district payment provider.
How do I set up Xpress bill pay?
You will need to visit the site to establish an online account. If you had auto pay set with the city’s previous provider, you will need to visit Xpress Bill Pay to set up a new Auto Pay. If you were previously signed up for paperless billing, you will need to re-establish this by creating an account and opting in for paperless billing.