How to Pay Your Albemarle Service Authority Bill Online

Paying your water and sewer bill to the Albemarle County Service Authority (ACSA) is easy and convenient through their online payment options This article will provide a step-by-step guide on how to pay your Albemarle Service Authority bill online,

Overview of Albemarle Service Authority

The Albemarle County Service Authority (ACSA) is a public water and sewer utility that provides services to residents and businesses in Albemarle County, Virginia.

Here are some key facts about ACSA:

They serve over 24,000 water customers and 19,000 sewer customers
ACSA was established in 1964 to take over local utility services.
They maintain over 1,000 miles of water lines and 850 miles of sewer lines.
ACSA operates 7 water treatment plants drawing from the Rivanna River and other sources.
The Scottsville and Crozet water treatment plants can produce a total of 12 million gallons per day
ACSA handles billing, infrastructure maintenance, construction, customer service and other utility functions.

Ways to Pay Your ACSA Bill

ACSA offers several payment options to pay your water and sewer bill:

Online – Pay through their online bill pay portal by card or eCheck.
Phone – Call the pay-by-phone number to make automated payments.
Mail – Send your payment coupon and check or money order by mail.
Office – Drop off payment by cash or check at the ACSA office.
Recurring – Enroll in auto-draft payments from your bank account.

Paying online is the most convenient way to pay your ACSA utility bill. I’ll outline the steps next.

Step-by-Step Guide to Paying Online

Follow these simple steps to pay your Albemarle Service Authority bill online:

Go to the ACSA website at serviceauthority.org.
Click on “Pay My Bill” at the top of the homepage.
On the payment page, select the “Online Portal” button.
This will redirect you to the online customer portal. Click “Register” to create a new account.
Enter your ACSA account number, email, phone number and create a password.
Verify your email address and click “Submit Registration”.
You will receive a confirmation email that your account is activated.
Log into your ACSA online account, select “Make Payment” and enter your payment details.
Review the payment info and click “Submit” to complete your online payment.

It’s a quick and easy process that only takes a few minutes. You’ll receive an emailed receipt after paying online.

Online Bill Pay Partner: Paymentus

ACSA utilizes an online bill pay partner called Paymentus to process payments through their customer portal.

Paymentus is a leading bill pay technology provider focused on government and utility clients.

Some key facts about Paymentus:

Based in Redmond, WA and founded in 2004.
Over 1,500 municipal, utility and government clients across North America.
Process over $30 billion annually in online bill payments.
Offer omni-channel bill payment options – online, phone, text, etc.
Ensure PCI compliance and data security.

So Paymentus handles the secure processing when you pay your ACSA bill online.

Tips for Paying Online

Follow these tips for a smooth, problem-free experience paying your ACSA bill online:

Have your account number handy to log in quickly.
Save a payment method to avoid re-entering details each time.
Pay a few days before your due date to ensure on-time payment.
Go paperless with e-bills to save on mailed statements.
Set up recurring autopay to make sure your bill always gets paid.
Update your contact info to get payment notifications.
Contact ACSA customer service if any payment issues occur.

Paying online gives you flexibility and control over bill payment each month.

Benefits of Paying Online

There are many benefits to paying your ACSA utility bill online:

Convenience – Pay anytime, anywhere with an internet connection
Speed – Avoid mailing delays and payment posts instantly
Secure – Encrypted transactions protect your personal information
Accessible – Make payments 24/7 through the online portal
Eco-Friendly – Reduces paper waste from printed bills and checks
Savings – Avoid late fees by paying on time
Automatic – Set up recurring autopay for one less bill to remember
Tracking – Payment history simplifies managing your utility usage
Paperless – Go green with online e-bills

Online payments give you control over your utility account. It simplifies managing your water and sewer bill.

Troubleshooting Payment Issues

Hopefully everything goes smoothly, but here are some tips for troubleshooting ACSA online bill payment:

Account access issues – Double check your account number entered. Contact ACSA if you still can’t access your online account.
Declined payments – Verify your card number, security code, and expiration date are entered correctly. Contact your card issuer if declined.
Wrong amounts – Carefully check the balance due before submitting payment.
Missing receipt – Check spam folder for the emailed receipt.
Processing delays – Online payments typically post instantly but can sometimes take up to 48 hours to process with your bank.
Other issues – The ACSA customer service team can help troubleshoot any other payment problems.

The online portal is designed to be user-friendly and problem-free. But contact ACSA if any billing issues occur.

Contact Albemarle Service Authority Customer Service

If you have questions or issues related to your ACSA utility service or online bill payment, contact customer service for assistance:

Phone – Call 434-977-4511 Monday to Friday 8am to 5pm
Email – Email customer service at [email protected]
Office – Visit the ACSA office at 168 Spotnap Road, Charlottesville, VA

The knowledgeable ACSA customer service team can help with payment arrangements, account changes, billing questions, and any other issues.

To recap the key steps:

Go to serviceauthority.org
Click Pay My Bill > Online Portal
Register for an online account
Log in and select Make Payment
Enter your payment info and submit

Paying online saves time and gives you flexibility. Sign up for autopay and paperless billing to simplify utility account management. Contact ACSA customer service if any issues occur. Keeping your account in good standing is easy with convenient online bill pay.

How to Pay Online with a Checking or Savings Account

To make an online payment from your checking or savings account, click the link below to be directed to our e-Pay site.

(Please note, the link below will navigate you away from the Albemarle County Service Authority website).

Payments submitted before 10:00 a.m. Mountain Standard Time will post the same day. Payments submitted after that time will post the following business day. A confirmation number is issued with every payment submitted. A payment history is retained online.

Payment is received following approval from your bank which may take up to 3 business days.

Visit MVP Banking to make an online payment from your checking or savings account.

Changes are on the Horizon!

“New” Auto Pay Option expected in Early Spring 2021. Additional information coming soon.

A charge of $35.00 in cash will be assessed for any check or electronic transfer in payment of an Authority bill which is returned for insufficient funds, an invalid account number, stopped/frozen/hold/”refer to maker” payment or drawn on a closed account. If such payment was presented in order to avoid termination of service for non-payment, or to have services restored after such termination, services will be terminated and this charge, as well as any others due, must be paid in cash before service will be restored. [Revised 2/17/94, 2/1/05, Amended 08/18/11]

Albemarle County Service Authority – MyWater

FAQ

How do I pay my Pasco County utilities by phone?

Pay-by-Phone: 855-786-5344 or. Use the drive-through in New Port Richey or Land O’ Lakes to pay by Cashiers Check, Cash or Money Order, Monday – Friday from 8:30 a.m. – 4 p.m.

When will my Albemarle County Service Authority payment post?

(Please note, the link below will navigate you away from the Albemarle County Service Authority website). Payments submitted before 10:00 a.m. Mountain Standard Time will post the same day. Payments submitted after that time will post the following business day. A confirmation number is issued with every payment submitted.

How do I pay my Albemarle County Service Authority bills online?

Albemarle County Service Authority customers who pay their bills online or through AutoPay will need to create a new account on a new payment site. The service authority transitioned to a new online customer portal and online payment system last month.

Who is Albemarle County Service Authority?

This page provides information about Albemarle County Service Authority. The Albemarle County Service Authority (ACSA) – Urban Area Water, the sole public retail provider of public water and sewer service in Albemarle County, provides water for about 65,005 residents living in the area of Charlottesville City, Virginia.

How do I create an Albemarle County Service Authority account?

If you already have an account, you just need to login to the Albemarle County Service Authority site. Albemarle County Service Authority accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Albemarle County Service Authority website.

How do I pay my ACSA Bill?

Bills are mailed monthly, and are due when rendered. Any outstanding amount on the account at the next billing date is charged a penalty of 10% and a late payment fee of 1 ½% per month. You may pay by mail (please use the return envelope provided), or at the ACSA offices at 168 Spotnap Road, on Pantops Mountain.