How to Pay Your Alabama Power Bill by Phone

Keeping your lights on and AC running requires staying current on your Alabama Power bill payments. While online payments are popular, some customers prefer to pay their electric bill over the phone Paying by phone is quick, secure, and provides the option to speak with a customer service agent

Below I’ll explain step-by-step how to pay your Alabama Power bill by phone. I’ll also cover setting up recurring payments, understanding fees getting payment assistance and avoiding scams.

How to Pay Your Alabama Power Bill by Phone

Paying your Alabama Power bill by phone is easy and can be done in just a few minutes. Here is the process:

• Locate your 10-digit Alabama Power account number from your latest bill.

• Call Alabama Power’s automated payment line at 1-800-245-2244.

• Follow the phone prompts to enter your account number.

• Select whether you want to pay the full balance or enter a partial payment amount.

• Choose your payment method – debit card, credit card, or bank account.

• Provide your payment details when prompted.

• Write down the confirmation number at the end for your records.

Once the automated system confirms your payment, your account will be credited immediately. Payments by phone can be made 24/7.

Set Up Recurring Phone Payments

For added convenience, you can enroll in recurring payments over the Alabama Power automated phone system. This will automatically charge your bill amount each month.

To set up recurring phone payments:

• Call 1-800-245-2244 and select the recurring payment option.

• Provide your account number, payment method, and preferred draft date each month.

• The system will withdraw your new balance on the set draft date going forward.

• Update your expiration date if your card information changes to avoid declined payments.

With recurring phone payments, you don’t have to remember to pay each month or risk late fees. Just ensure funds are available on your draft date.

Understanding Alabama Power Bill Pay Fees

When paying your Alabama Power bill by phone, be aware of any potential fees:

• Convenience fee – third party processor charges a fee for debit/credit card payments.

• Late fee – assessed if payment is received after the due date on your bill.

• Reconnection fee – charged if power is disconnected due to non-payment.

Avoid fees by paying on time and choosing bank account transfers over card payments. Alabama Power does not charge a fee for payments.

Get Payment Assistance for Power Bills

If you’re having trouble paying your Alabama Power bill, payment assistance programs are available based on eligibility:

• Project SHARE – provides emergency bill payment aid for households in need.

• Special Needs Assistance – offers discounted rates to low-income seniors and disabled customers.

To apply, contact Alabama Power as soon as possible to begin the qualification process. Submit income verification and complete all required paperwork.

Don’t let an unpaid bill result in power shut off. Seek help through Alabama Power’s payment assistance programs.

Avoid Alabama Power Payment Scams

Unfortunately, scammers sometimes pose as Alabama Power and threaten disconnection unless immediate payment is made. Here are tips to avoid payment scams:

• Verify the source of any call demanding payment by hanging up and calling Alabama Power directly.

• Ignore threats of immediate shut off and demands to purchase prepaid debit cards or make wire transfers.

• Never provide personal information like your social security number to an unverified caller.

• Check your account status online or via the Alabama Power mobile app.

Protect yourself by recognizing the signs of scams. Alabama Power will work with you on past due accounts.

Paying Your Alabama Power Bill is Fast and Easy by Phone

Paying by phone is a convenient way to take care of your Alabama Power bill quickly. Set up secure recurring payments to avoid late fees. Seek financial assistance if eligible to lower your bill. Watch for scams and call Alabama Power directly with any payment questions or concerns. Keeping your account in good standing ensures you continue receiving reliable electrical service.