Convenient Payment Options Offered by Adams County Water Association

Paying your water bill on time is an important responsibility for customers of Adams County Water Association (ACWA) in Mississippi. The utility offers various payment options to make it quick and easy for residents and businesses to pay their water bills when due. Understanding the payment methods available through ACWA can help customers choose the best option for their needs and avoid late fees.

Overview of Adams County Water Association

ACWA is a not-for-profit, member-owned water utility providing water services to parts of Adams, Jefferson, and Wilkinson Counties in southwest Mississippi. The customer-focused utility is dedicated to supplying high quality drinking water at reasonable rates to the communities it serves.

ACWA has around 5,300 water connections serving approximately 16,000 residents across its certificated area. The utility draws water from wells tapping into the prolific Sparta Sand aquifer. ACWA continually invests in its infrastructure and operations to deliver clean, safe water that meets or exceeds all federal and state standards.

Importance of Paying Water Bills on Time

Paying water bills by the due date is important to avoid late fees and potential service disruption ACWA bills residential customers monthly and expects payment within 15 days. Late notices are sent if a bill is still unpaid after 25 days A 10% penalty is added to past due balances after 35 days.

If a water bill remains unpaid for 45 days, a final notice is sent alerting that service will be disconnected in 10 days if the overdue amount is not paid. Restoring service after a disconnection incurs a $50 reconnection fee during business hours or $100 after hours or on weekends. Avoiding late fees and service interruptions is a great incentive for customers to pay their water bills on time every month.

Bill Payment Options Offered by ACWA

ACWA offers customers multiple options for paying their water bills in a quick and convenient manner:

• Electronic bank draft – ACWA can automatically withdraw the amount due from a checking account each month, Customers complete a draft authorization form and provide a voided check No need to remember to pay!

• Online bill pay – Customers can pay bills 24/7 using the online account management portal. Payments by credit/debit card or e-check are posted next business day.

• Phone payments – Call the toll-free payment line anytime to pay by credit/debit card or e-check. Great option for last minute payments.

• Mail-in payments – Detach payment stub from bill and mail with check or money order to ACWA’s PO box. Allow 5+ days for delivery.

• Drive-up window – Pay in person M-F 8am-4pm at ACWA’s office in Natchez. Cash, check, credit/debit cards accepted.

• After hours drop box – A secure drop box is available for check/money order payments after business hours. Payments processed next business day.

• In-person lobby payments – Pay at the front desk M-F 8am-4pm. Have bill available to avoid convenience fees.

Benefits of Paying Bills Online

ACWA encourages customers to take advantage of online bill payment through their convenient customer web portal. Paying water bills online offers these key benefits:

• 24/7 access – Pay anytime, day or night, weekends and holidays included from any internet-connected device.

• Payment flexibility – Use credit card, debit card, or electronic check to pay online.

• Payment tracking – Payment history is stored online to refer back to anytime.

• Paperless billing – Go green by opting to receive bills digitally via email.

• Account management – Update account and contact info, view usage history, and more through the online portal.

• Avoid late fees – Receive bill reminders and confirm payments posted to avoid missed deadlines.

Setting Up an Online Account

Setting up online bill pay through ACWA is easy and takes just a few minutes. Follow these steps:

1. Go to ACWA’s website and click “Pay Bill Online” link.

2. Click “New User” to create an online account and profile.

3. Enter your 10-digit ACWA account number and an email address.

4. Create a secure password and security questions.

5. Read and accept the terms and conditions.

6. Verify your email address by clicking the activation link sent.

7. Sign into your new online account anytime to make quick payments, view bills, see payment history, update account details, and more!

Key Tips for Paying Bills on Time

Follow these tips and tricks for making sure your ACWA water bills get paid on time every month:

• Mark payment due dates on your calendar so they don’t sneak up on you.

• Enroll in autopay or schedule recurring online payments to avoid forgetting.

• Opt for paperless billing to receive reminders via email when bills are ready.

• Pay a few days before the due date in case of processing delays with mail or online payments.

• Contact ACWA immediately if you anticipate difficulty paying on time for help avoiding late fees.

• Update your contact information on file so ACWA can reach you about past due bills before disconnecting service.

• If funds are tight, ask about possible payment plan options to avoid service interruptions.

What to Do If You Receive a Shutoff Notice

If you fall behind on water bill payments, ACWA will issue shutoff notices by mail and phone before disconnecting service. Don’t panic or ignore shutoff warnings. Call ACWA’s customer service team immediately if you:

• Cannot pay the overdue balance in full by the shutoff date

• Fail to receive mailed shutoff notices due to an outdated address

• Have extenuating circumstances impacting your ability to pay

Be proactive by discussing payment plan options, applying for utility bill assistance, updating contact details, and making partial payments to show good faith efforts to avoid disconnection. Keep communicating with ACWA to demonstrate you are actively working to settle your account balance.

Keep Your Water Flowing With Timely Payment

Having access to clean drinking water and proper sanitation is vital for residential health and quality of life. Ensure your household water service continues uninterrupted by paying your ACWA bills on time and taking advantage of the flexible payment options available. Set reminders, enroll in autopay, use online bill pay, and contact ACWA immediately if you anticipate any payments issues before service is shut off. Staying on top of your water bill responsibilities allows you to avoid unwanted late fees and continue enjoying the benefits of reliable water service through Adams County Water Association.