Paying your water bill on time is an important responsibility for any homeowner or renter. The Albuquerque Bernalillo County Water Utility Authority (ABCWUA) offers a few convenient ways to pay your water bill so you never miss a payment. In this article, I’ll walk you through the 5 easy steps to pay your ABCWUA water bill online by phone by mail or in person.
Step 1: Locate Your ABCWUA Account Number
The first thing you need to pay your water bill is your ABCWUA account number This 10-digit number is unique to your property and billing address You can find it printed on the top right corner of your paper bill. If you signed up for paperless billing, just log into your online account and your account number will be displayed. Having this number handy makes paying your bill much quicker, whether online, by phone or in person.
Step 2: Pay Online Through My Account
The fastest and most convenient way to pay your ABCWUA water bill is through the online customer portal called My Account. Here are the steps:
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Go to www.abcwua.org and click on “My Account” in the top right corner.
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If you haven’t already, create a new account by clicking “Create New Account” and entering your account details.
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Once logged in, you’ll see your current account balance and payment history. Click “Make Payment” to pay your bill.
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Enter your payment details including payment method. You can pay by credit card, debit card or e-check.
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Review your payment info and click “Continue” to submit payment.
The payment will be processed instantly and you’ll receive a confirmation email with your receipt. Paying online saves time and gives you peace of mind that your payment was received.
Step 3: Pay by Phone
If you prefer to speak to a customer service rep, you can easily pay your water bill over the phone. Here’s how:
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Call ABCWUA at (505) 842-9287.
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When prompted, enter your 10-digit account number.
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Choose the “Make Payment” option.
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Have your credit/debit card ready to make the payment.
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Write down the confirmation number at the end for your records.
The phone payment system is available 24/7 so you can pay your bill on your schedule. Just be sure to have your account number and payment info handy when you call.
Step 4: Pay by Mail
Paying by mail is an old-school method that still works if you prefer to send a physical check. Here are the steps:
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Write your 10-digit account number on your check.
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Make the check payable to ABCWUA.
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Mail your check to:
ABCWUA
PO Box 568
Albuquerque, NM 87103 -
Allow 7-10 business days for your mailed payment to process.
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Keep the cancelled check as your receipt or set up online account access to view your payment history.
While slower than electronic payments, paying by mail can be a good option if you don’t want to provide bank account information. Just be sure to mail your payment 7-10 days before the due date.
Step 5: Pay In Person
For those who prefer an in-person touch, you can pay your water bill at the ABCWUA Customer Service Center located at 1441 Mission Ave NE in Albuquerque. They accept:
- Cash payments
- Checks
- Money orders
- Credit/debit cards
The service center window is open Monday-Friday from 8am-5pm, except on Wednesdays when it closes at 6pm. Bring your water bill or know your account number to speed up the process. You’ll receive a receipt upon payment. Paying in person gives you the chance to ask questions or get account help if needed.
Choose the Payment Method That Works for You
ABCWUA offers flexible options to pay your water bill conveniently online, by phone, mail or in person. Sign up for account access to easily track your water usage and payment history. Avoid late fees and service disruption by paying on time, every time. Contact ABCWUA customer service if you need payment help or extensions. Maintaining your account in good standing ensures continuous water service for your home or business.
