Paying Your Mayfield Electric & Water Bill Online

Account Balance & Payment

• SMARTPAY is a self managed program and customers will be required to direct any balance inquires to the following sources:
  • 1-877-775-5872 (customer will use the ten digit phone number given to MEWS to access balance information)
  • www.myusage.com (MEWS provides a touch screen computer in the lobby to access account information)
• No late fees will be accrued while participating in SMARTPAY service.
• Balance information received by cashier’s receipt or online/over the phone payment system will be incorrect.
• SMARTPAY customers will not receive a monthly statement or bill and are required to keep a monetary balance on their account.
• SMARTPAY customers may utilize the following payment options:
  • Pay by Phone: 1-866-884-9807
  • Pay Online: www.mayfieldews.com (use the “Bill Pay” option)
  • Customers may choose to pay with a debit/credit card or checking account number – account number will also be required to make an over the phone or online payment.
  • Pay in the main office located at 408 East Broadway Street (ID required with credit/debit card payment)
  • Leave payment in drop box outside the main office facing the police station (Include customer information with payment)
  • Payments made through convenience pay (phone or internet) or with a credit/debit card will be charged $2.50 per transaction
• Your account balance may not reflect payments made within the past 24 hours. It may take up to 24 hours for online and phone payments to post to your account.
• If a returned payment is received on the account, the amount of the returned payment and a return fee will be charged to the account immediately. If this causes the credit on the account to become exhausted, service will be subject to disconnection.
• Energy assistance pledges and/or payments WILL NOT be applied to an account until after the payment is received in FULL, with the exception of pledges received by fax from West Kentucky Allied Services. Customers will be responsible for keeping a positive balance on the account until the payment is received from ANY energy assistance program.
• Since SMARTPAY customers do not receive disconnect notices, assistance programs will use the account balance page printed off of www.myusage.com from the customer’s account. If the customer does not have internet access he or she may print information at the Graves County Public Library located at 601 N 17th Street, or by using the provided computer in the MEWS lobby.

Disconnection When Utilities Run Out

• All accounts are subject to immediate disconnection at anytime the utility balance has run out.
• Accounts up for disconnection will be required to pay the negative utility balance; purchase a minimum of $50.00 worth of utilities, and a $10 reconnection fee. Customers with a balance in debt recovery will also be required to make the debt recovery payment. Service restoration may take up to 24 hours if the service is disconnected for negative funds.
• If an account is not restored within five days, the account will be considered inactive and MEWS will mail a final bill to the last known mailing address on file. The customer will be responsible for paying any unpaid balance to MEWS.

• MEWS has the right to add any old debt or existing debt owed to MEWS to the customer’s active account at anytime. Any debt may be put into debt recovery with a recovery rate determined by MEWS. Every payment made once a debt is put into debt recovery will be divided by the percentage determined to go towards the debt, and the customer’s account balance. (ex. If the recovery rate is 25% and the customer pays $40, $10 would be applied to the owed debt and $30 would be applied to the customer’s balance.)

• Customers may elect to be notified of low balances and a pending disconnection via phone call or text message. Customers may be alerted of low balances, pending disconnects and daily balances by email. MEWS will not be responsible for charges incurred by the customer’s phone provider for phone calls or text messages. If a customer receives more than four notification alerts during a one month period, a $5.00 fee may be charged to the account. These alerts are a courtesy and the customer is still responsible for keeping up with his or her utility balance. Accounts not receiving alerts will still be disconnected once the utilities have run out.
• Immediately after an account is setup the customer should receive text activation if the customer has chosen to receive text alerts. If the customer replies with “STOP,” this will disable the text alert. The text message alert can only be reactivated by texting “ACTIVATE” to 77407 from the customer’s cellular phone. After the text message is sent the customer should receive a successful response from MYUSAGE. If the customer does not receive a successful response he or she will need to contact their cellular phone provider to resolve the issue.

2021Tornado Mayfield Electric & Water Lobby

FAQ

How do I pay my water bill in Texas?