How to Pay Your Water Bill in Dayton, Ohio

Paying your water bill on time every month is an essential responsibility as a Dayton resident. The city’s water department provides safe, reliable drinking water to over 140,000 local homes and businesses. To keep your water flowing, you’ll need to pay your bill regularly using one of several convenient payment options.

This guide will walk through everything you need to know about paying your water bill in Dayton including

• Understanding your water bill and charges
• Checking your balance and due date
• Payment methods and locations
• Setting up automatic payments
• Getting assistance if needed

Follow these tips to pay your Dayton water bill quickly, easily, and on time every billing cycle

Checking Your Water Bill Balance and Due Date

Your water bill from the City of Dayton provides your account number, current charges, meter readings, and the due date. It is mailed out monthly, arriving around the 15th of each month.

The due date is typically 21 days after the billing date. So if you receive a bill on June 15th, payment will be due on July 6th. Any unpaid balance after the due date will receive a penalty.

You can also check your water account balance and due date online through the City of Dayton’s self-service customer portal at PayDaytonWater.com. Registering for an account allows you to view your billing history and make one-time payments.

Understanding the Charges on Your Water Bill

A standard water bill from Dayton includes the following charges:

• Water Usage – Based on actual gallons used each month as read by your meter. Rates are tiered, so the more you use, the higher the rate per gallon.

• Wastewater Service – Covers sewer costs. Charged as a percentage of your water usage.

• Stormwater Fee – Fixed monthly fee determined by meter size to fund storm drainage systems.

• Trash Fee – Covers solid waste collection and disposal. Charged per household unit.

Your bill may also list past due balances, penalties, service fees, or other incidental charges. Review it closely each month to understand what you owe.

Paying Your Water Bill In-Person

To pay your water bill in-person with cash, check, money order or credit/debit card, you can:

• Visit the City Hall Treasury Office at 101 W 3rd St. Open Monday-Friday 8am-5pm.

• Use the drop box outside City Hall. It is accessible 24/7. Payments left by 8am will post same day.

• Pay at retail partners like Family Dollar or CVS. Bring your printed bill and barcode.

When paying in-person, be sure to allow enough time for your payment to reach the utility office and post to your account before the due date. Mailed payments must be received, not just postmarked, by the due date.

Paying Your Water Bill Online

The fastest and most convenient way to pay your water bill is online through the City of Dayton’s website:

• Visit PayDaytonWater.com

• Click on “Pay Water Bill” and login or register for an account

• Select a payment method – credit/debit card or electronic check

• Enter your payment information and submit

Online payments post instantly to your account, so you can pay even on the due date without penalties. There are no signup fees or transaction costs. You’ll receive an emailed receipt for your records.

Paying by Phone

The City of Dayton offers an automated phone payment system that is available 24/7.

To pay your water bill by phone:

• Call (937) 333-3550

• Select option 3 for water bill payments

• Enter your 10 digit account number

• Choose your payment method and follow the prompts

Phone payments process immediately and help you avoid late fees.

Setting Up Auto-Pay

Forget late payments forever by enrolling in auto-pay through the City of Dayton. Your water bill will be paid automatically each month on the due date using your default payment method on file.

To enroll in auto-pay:

• Login to your account at PayDaytonWater.com

• Click on Auto-Pay Enrollment

• Review terms and accept

• Choose a payment method

• Confirm your enrollment

You’ll receive an email confirmation when auto-pay is set up. Your bill will continue to be mailed each month for your records.

Getting Payment Assistance

If you are struggling to pay your water bill in Dayton, there are resources available:

• The Low Income Water Assistance Program provides aid to households below a certain income level. Call (937) 225-4148.

• Payment plans allow you to pay past due balances over 3-6 months. Call (937) 333-3550.

• Leak adjustment credits may be available if high usage is from a leak. Submit a request form.

• If your water has been shut off, social service agencies may provide one-time aid. Contact United Way.

Don’t let an unpaid water bill pile up. Pay your Dayton water utility bill on time every month using these convenient options. Reach out for assistance if needed and avoid disruptions to your essential water service.