Living in the city of Valdosta? Then you likely receive monthly utility bills for services like water sewer sanitation, and more. Paying your City of Valdosta utility bill is easy – you can take care of it online, by phone, automatic bank draft, mail or in person. This article will outline the payment options available and provide tips for paying your Valdosta utilities bill quickly and hassle-free.
Pay Online
The fastest and most convenient way to pay your Valdosta utility bill is online through the city’s eSuite web portal.
To pay online
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Click on “Pay Bill” in the top menu
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Enter your account number and 4-digit PIN
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Select whether you want to pay the full balance or a partial payment
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Enter your payment details and submit
Online payments are processed immediately and you’ll receive a confirmation email with your payment details. You can also view your balance and payment history after paying online.
Pay by Phone
In addition to online payments, you can pay your Valdosta utility bill easily over the phone using the automated payment system.
To pay by phone:
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Call 229-259-3530
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Follow the prompts to enter your account number and PIN
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Select your payment amount and method
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Have your payment details ready and follow the instructions
Payments made by phone typically process within 1 business day. You’ll receive confirmation on the call.
Pay by Mail
If you prefer to mail in a payment, you can send a check or money order to:
City of Valdosta Utilities
P.O. Box 1125
Valdosta, GA 31603-1125
Be sure to include your account number on the check and allow 7-10 days for delivery and processing time.
Pay in Person
You can also pay your Valdosta utility bill in person at:
Valdosta City Hall
216 E Central Ave
Valdosta, GA 31601
Payments can be made weekdays from 8am to 5pm using cash, check or credit/debit. You will receive a printed receipt.
Enroll in Auto-Pay
For hassle-free payments, enroll in auto-pay through your bank to have your utility bill paid automatically each month. Sign up online or download the authorization form.
Just log in to your bank’s online bill pay, add your Valdosta utility account, and schedule monthly recurring payments. It’s fast, convenient and prevents late fees.
Other Tips for Paying Your Utility Bill
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Refer to your bill for the exact amount due each month. Do not over or under pay.
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Pay by the due date on your bill to avoid late fees and disruption of service.
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Contact Customer Service if you have questions about your bill or payment options.
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Keep your account information up to date with your current mailing address and contact details.
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Setup account notifications to receive due date reminders via email or text.
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For same day reconnection of service, pay in person by 3:30pm weekdays.
Paying your monthly City of Valdosta utility bill is quick and easy through the online portal, over the phone, by mail or auto-pay. Just be sure to pay the total amount due by the due date listed to keep your account current and avoid any service interruptions. Contact the city utility department with any questions.
Troubleshooting Problems with Utility Bill Payment
At times, questions or issues may come up when you go to pay your City of Valdosta utility bill. Here are some tips for resolving common utility payment problems:
If you get locked out of your online account:
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Click the “Forgot PIN” link and follow prompts to reset it.
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Call the utility department to have your PIN reset over the phone.
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Visit in person with ID to have your account unlocked.
If your payment won’t process:
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Verify your payment details are entered correctly.
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Contact your bank if it’s declined due to insufficient funds or fraud prevention.
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Try an alternate payment method like cash or check.
If you lost your bill or account number:
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Reference past bills for your account number.
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Call the utility department for assistance looking up your account.
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Sign up for paperless billing to access your account online.
If your service is interrupted:
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Check for alerts about scheduled maintenance or outages.
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Make sure your bill is paid in full by the due date.
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Contact the utility department to have service restored.
If you think your bill is wrong:
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Verify services, rates and meter read date on the bill.
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Check for issues like leaks, billing errors, or meter problems.
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Contact customer service to investigate potential billing errors.
If you need a payment receipt:
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Print or save the confirmation page/email when paying online.
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Request a receipt from the customer service department.
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Your bank can provide confirmation of processed payments.
If you need help paying your bill:
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Inquire about budget billing to level out monthly payments.
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Ask about assistance programs for utility bills.
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Set up a payment plan for overdue balances.
Paying your utility bill on time and in full will help avoid service disruptions. But if any problems come up, use the tips above to get back on track quickly. Reach out to the utility department’s customer service team for fast assistance.
Disconnection of Utility Service
We want to make your move to a new location outside the City of Valdosta as smooth as possible. Citizens requesting to disconnect their utility service must submit written notice including the date of disconnection and a forwarding address(required). A Disconnect Form is available on this web site.
Temporary water service is available to realty companies and property managers only for a $25.00 fee and is good for fourteen days.
Past Due Accounts, Nonpayment Disconnect, and/or Loss of Service
Customers who do not pay their water and sewer bills monthly will be disconnected. Payment must be received monthly by the due date. Should service be disconnected; balance in full is required along with an additional penalty fee. For closed accounts, due to non-payment, the account balance must be paid as well as a new deposit.
Utilities Payments
FAQ
How do I call the city of Valdosta?
What is the average utility bill in Valdosta GA?
What is the phone number for Valdosta on demand?
How do I contact Valdosta City Water customer service?
If you are a new customer, please view NEW WATER CUSTOMER information. For delinquent Utility Accounts and to request same-day reconnect service or to speak with someone about your water bill, please contact the Customer Service Center at 229-259-3556 or at [email protected].
How do I pay my city of Valdosta (GA) Bill?
You can make online bill payments here. Or pay using doxo with credit card, debit card, Apple Pay or bank account. Where can I ask questions about my City of Valdosta (GA) bill? You can contact them directly by phone at 229-259-3592. I forgot my account balance. Where can I find my bill? Visit City of Valdosta (GA) to access your bill.
How do I set up water service in Valdosta?
When you move to a new home in Valdosta, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Valdosta Water. Luckily, Valdosta has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.
Who provides Valdosta water?
Valdosta has multiple water providers: City Of Valdosta Water, Lowndes County Utility – North Lowndes County Water System, view all. This page provides water quality information for City Of Valdosta Water. Have a Question, Issue or Comment?
How do I stop water service in Valdosta?
Click here to fill out a Start Service Form. When you move out of a home in Valdosta, you’ll need to stop your water service with the City Of Valdosta Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Valdosta have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Valdosta Water & Sewerage Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.