Having access to clean, reliable water is essential for every home and business. As a resident of Saginaw, Michigan, your water service is provided by the city’s Public Services Department. Of course, water usage comes with monthly charges that must be paid on time to avoid disruption. This guide will walk through everything you need to know about receiving, understanding, and paying your Saginaw city water bill
Overview of Saginaw’s Public Water Service
The Public Services Department oversees water treatment and distribution for the city’s 30,000+ residents and businesses.
-
Water is sourced from the Saginaw River and Lake Huron.
-
The treatment facility has the capacity to process 72 million gallons per day,
-
Over 465 miles of water main pipelines distribute water across the city
-
24/7 expert staff monitor water quality and oversee operations.
-
Usage is metered and households are billed monthly.
Now let’s look at what to expect when your Saginaw water bill arrives.
Receiving and Reviewing Your Water Bill
-
Water bills are mailed out monthly and are typically due 21 days after the bill date.
-
Your bill includes water usage charges, sewer charges, account fees, taxes, previous balances, and amount due.
-
Carefully review all charges each month to ensure accuracy.
-
Watch for spikes in usage which could indicate leaks.
-
Contact the utility billing department immediately with any questions.
-
Update your mailing address if needed to prevent missed bills.
Understanding Your Water Usage Charges
Usage charges make up the bulk of your water bill and are based on:
-
Water Volume: Gallons used based on meter readings. Rates per 1000 gallons.
-
Meter Size: Larger meters = higher base fees. Standard is 5/8″.
-
Rate Tier: Cost per 1000 gallons depends on volume used. Rates go up with higher usage.
-
Sewer: Based on your water usage since most returns to the sewer system.
Monitor your household’s usage patterns so your bill aligns with expectations. Excess use can add up quickly.
Options for Paying Your Saginaw Water Bill
The City of Saginaw offers several convenient payment options:
-
Online via the payment portal using e-check or credit/debit card.
-
By Phone using the automated pay-by-phone line or by speaking to a representative.
-
By Mail sending a check or money order to the Water Department.
-
In-Person at Saginaw City Hall with cash, check, or card.
-
AutoPay to have your bill paid automatically each month from bank account.
-
Text/Mobile via the Invoice Cloud app to pay on-the-go.
Choose the option that best fits your needs for speed, convenience, and security. Online or autopay provide the most efficiency.
Financial Assistance for Water Bills
If you are having difficulty paying your water bill, Saginaw offers programs that may be able to help, including:
-
Payment plans to spread out your balance over time.
-
LIHWAP assistance for water bills through DHS.
-
Water tax fund for eligible low-income households.
-
Senior citizen discount of 10% for residents 65+.
Contact the water department to discuss qualification requirements and apply for assistance.
Avoiding Late Fees and Shut Offs
Saginaw assesses late fees if bills are not paid by the due date. Overdue accounts may have water service disconnected. Avoid penalties by:
-
Paying on time each month. Set reminders.
-
Contacting the water department immediately if you anticipate issues paying on time.
-
Applying for financial assistance programs if eligible.
Communication and proactive steps will help you steer clear of late fees or shut offs.
Customer Support for Saginaw Water Billing
The Saginaw utility billing department is available to help with any questions or issues:
-
Call 989-759-1630 Monday-Friday 8am-5pm
-
Email [email protected]
-
Visit the office at City Hall
-
Request a payment plan or financial assistance
-
Dispute errors on your bill
Reach out to them right away if you notice any problems or need assistance paying your bill on-time.
Tips for Managing Your Water Bill
-
Carefully review charges monthly to spot high use
-
Pay on time every month to avoid penalties
-
Contact support immediately with billing issues
-
Update account and contact information as needed
-
Enroll in autopay or paperless billing for convenience
-
Take conservation measures to control water use
Staying on top of your water account management makes paying your Saginaw bill stress-free. Their staff is available to help. Reach out with any questions!
Water / Sewer Customer Accounting
The Customer Accounting Division is responsible for the billing of all water and sewer revenue from users of the system. This involves initiating new accounts; ensuring that accounts are read edited and billed promptly; as well as closing accounts when requested. The staff handles all payment arrangements, initiation of meter checks, discontinuance for collection, and skip tracing.
This office does not accept monthly payments. Payments are accepted in the city treasurers office and online.
Saginaw offers assistance to residents struggling to pay water bills
FAQ
What is the phone number for Saginaw sonar water bill?
What happens if I don’t pay my water bill in California?
How to pay Ghana water bill online in Ghana?
Does Saginaw offer online utility and Court payments?
The City of Saginaw offers residents the opportunity to pay online for utility and court payments.
Does the city of Saginaw charge a payment processing fee?
Any electronic payment made to the City of Saginaw, MI, including credit, debit, or check/ACH, whether online, by phone, or in lobby, is subject to the City’s payment processor’s use/convenience fee*. *This fee is not controlled by, nor received by, the City of Saginaw.
How do I login to city of Saginaw Water?
If you already have an account, you just need to login to the City Of Saginaw Water site. City Of Saginaw Water accepts credit cards, debit, and direct deposit. Click here to login.
Does Saginaw City water have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Saginaw City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Does Saginaw have a fee?
*This fee is not controlled by, nor received by, the City of Saginaw. You may avoid the fee by paying with cash, check, or money order, in our lobby in person.