Living in Cibolo, I greatly appreciate how easy the city makes it for residents to pay utility bills online. No more mailing checks or standing in long lines – with the City of Cibolo’s website, I can review my account and make payments in just minutes from home
In this comprehensive guide, I’ll walk through everything Cibolo residents need to know about paying city utility bills online We’ll cover setting up your account, payment options, billing cycles, automatic payments, and more. Whether you get water, sewer, garbage, gas or electric from the city, read on to simplify utility bill payment
Setting Up Your Online Account
The first step is signing up for online account access to view and pay your Cibolo utility bills. Here’s how:
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Go to www.cibolotx.gov and click on “Online Services.”
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Select “Utility Billing.”
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Choose “Access My Account” and enter your account number and PIN found on your paper bill.
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Set up your username and password.
Once your online account is created, you’ll be able to log in anytime to check balances, make one-time payments, set up recurring payments, review billing history, and manage account details.
Payment Options for City Utility Bills
The City of Cibolo offers several convenient ways to pay your utility bills online, including:
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Credit/debit card – Visa, Mastercard, American Express, Discover
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eCheck – Direct transfer from your checking or savings account
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Automatic bank draft – Auto-pay deducted from your account
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In person – Cash, check, money order at City Hall
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By phone – 1-866-729-9889 for card payments
I recommend setting up automatic bank drafts to avoid late fees and free up your time. But the choice is yours!
Understanding Your Cibolo Utility Billing Cycles
The City of Cibolo bills residents on one of two utility billing cycles depending on your location:
Cycle 1:
- Cibolo water customers off Main St and Cibolo Valley Dr
- Cibolo sewer/garbage customers off FM 1103 and Cibolo Valley Dr
Cycle 2:
- Cibolo water customers off FM 1103
Check your paper bill or online account to see which cycle you’re on. This determines your meter read date, bill generation date, and due date each month.
Avoid Late Fees with Automatic Payments
Nothing’s worse than getting slapped with late fees because you forgot to pay your utility bill. Cibolo lets you easily avoid this by enrolling in automatic payments.
To set up auto-pay for your utility bills, just complete the Automatic Payment Authorization Agreement form on their website. This authorizes the city to withdraw funds from your chosen bank account each month to pay your bill.
Auto-pay is convenient, prevents late fees, and ensures you maintain uninterrupted utility service. Highly recommended for all City of Cibolo utility customers!
What to Do If You Miss a Payment
If you happen to miss paying your Cibolo utility bill by the due date, don’t panic. Here are your options:
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Pay immediately online or by phone to avoid disconnection
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Call City Hall at 210-658-9900 to discuss a payment plan
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If already disconnected, pay the past due amount to restore service
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Speak to a city representative about possible financial assistance
A $25 late fee and 1.5% penalty may apply for overdue bills. Reach out to the city as soon as possible if you expect to miss a payment to prevent disruption to your utilities.
Let’s Review Key Bill Pay Steps
Paying your City of Cibolo utility bill online is quick and hassle-free when you:
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Set up online account access at www.cibolotx.gov
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Check your billing cycle and mark due dates on your calendar
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Select a payment option – card, eCheck, auto-pay, etc.
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Review bills regularly and pay on time to avoid fees
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Contact City Hall if you need help or miss a payment
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Go paperless! Less clutter and environmental impact
Like many municipalities, the City of Cibolo has modernized utility billing and payments for the digital age. The ability to instantly check your balance, receive paperless billing, set up text/email reminders, and pay via mobile device certainly makes life easier.
I sincerely appreciate how quick and easy the City of Cibolo makes managing my monthly utility bills. No more writing and mailing checks or standing in long lines downtown. Everything can be handled seamlessly online in just minutes.
I’m especially a fan of the automatic payment option, which protects me from ever incurring late fees and disruption to my water, sewer, gas, and other city services. Overall, the convenience and usability provides real value to Cibolo residents.
City of Cibolo City Council Special Meeting – December 3, 2024
How do I establish new service with the city of Cibolo?
To establish new service with the City of Cibolo, the following forms must be completed and submitted to the Utility Billing Office. Applications are accepted Monday – Friday, 8:00 a.m. – 4:00 p.m. The Utility Billing Office requires at least one business day notice to process your application.
What services does Cibolo offer online?
The City of Cibolo offers many services online. Apply for building permits, pay your water bill, or reserve a park from the comfort of your home or while on the go. Public Meeting Room Reservations
How do I transfer my utility service from one city of Cibolo address?
If you wish to transfer your service from one City of Cibolo address to another, you will be required to submit a new application along with a $50 transfer fee. You may have your utility service connected at both residences for no more than 30 days. Transfer Application