Paying your City of Ellensburg utility bill is easy and convenient with several options to choose from As a resident of Ellensburg, it’s important to pay your utility bill on time each month to avoid late fees and potential service disconnection In this comprehensive guide, we’ll walk through the different ways you can pay your City of Ellensburg utility bill, both online and offline.
Pay Online
Paying online through the City of Ellensburg website is the quickest and most convenient way to pay your utility bill. Here are the steps to pay online:
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Go to https //ciellensburg.waus/800/Utility-Account-Services and click on “Pay Online.”
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If you already have an account, enter your email address and password to log in. If you don’t have an account, click “Register” to create one.
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Once logged in, you’ll see your current balance due. Enter the payment amount and submit.
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Enter your payment method. The City accepts Visa, Mastercard, Discover, American Express, and e-checks.
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Confirm your payment details and submit. You’ll receive a confirmation email with your payment reference number.
Paying online allows you to go paperless and sign up for autopay or recurring payments. It’s also the only way to pay by e-check with no processing fees. Credit and debit payments do have processing fees.
Pay by Phone
To pay your City of Ellensburg utility bill over the phone:
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Call (509) 962-7201
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Have your account number ready along with your payment info
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Let the agent know you want to make a payment on your utility account
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Provide your payment details to the agent
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Receive a confirmation number for your payment
Paying by phone is quick and easy. Just keep in mind there are payment processing fees for credit/debit card payments over the phone.
Pay by Mail
If you prefer to pay your utility bill by check through the mail:
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Make your check payable to City of Ellensburg
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Write your account number on the check
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Mail your check to:
City of Ellensburg
501 N. Anderson St.
Ellensburg, WA 98926 -
Allow 5-7 business days for your mailed payment to process
Only checks are accepted through the mail. Be sure to mail your payment at least a week before the due date to avoid late fees.
Pay in Person
You can pay your City of Ellensburg utility bill in person at:
City Hall
501 N. Anderson St.
Ellensburg, WA
In-person payment options:
- Cash payments
- Check payments
- Credit/debit card payments (processing fees apply)
City Hall has a 24/7 drop box available for check payments only. You can also pay at the service counter inside City Hall during business hours.
Paying in person allows you to avoid mailing delays and get same-day payment confirmation. Just be aware of potential long lines at the service counter during peak times.
Understanding Your City of Ellensburg Utility Bill
Your utility bill from the City of Ellensburg may include charges for:
- Electricity
- Natural gas
- Water
- Sewer
- Stormwater
- Other municipal services
It’s important to review your bill each month to understand the charges and ensure accuracy. Some key things to look for:
- Payment due date – Pay before this date to avoid late fees
- Previous balance – Outstanding balance from prior bills
- Utility service charges – Electricity, water, etc. based on usage
- Taxes and fees – Depends on services used
- Account number – Needed for payment
If you see any irregularities in your utility bill, contact Customer Service at (509) 962-7201 right away to dispute the charges.
Avoid Late Fees and Disconnection
To avoid late fees on your City of Ellensburg utility bill:
- Pay the full amount due before the due date
- Call (509) 962-7201 to set up payment plan if needed
- Sign up for autopay or recurring payments online
If your account becomes past due, you may incur:
- $10 late fee
- $25 door tag fee
- Service disconnection (reconnect fees apply)
Disconnection can happen if full payment is not received by the door tag date. Avoid disconnection and expensive reconnect fees by keeping your account current.
Payment Assistance Options
If you are having trouble paying your utility bill, the City of Ellensburg offers payment assistance options:
- Payment plans – Call (509) 962-7201 to arrange
- Low income discounts – Apply online
- Local charities like FISH Food Bank
- Energy assistance programs through HopeSource
Don’t let an overdue bill pile up. Contact the City early to discuss arrangements and avoid service disruption.
Notice to Utility Customers:
Since December 2023, the City has suspended any collections actions on utility accounts that were past due to allow customers to transition to a new billing system. As of April 2024, this suspension (pause) of account collections has ended.
Utility Account Collections Resume April 2024: The collections process pause has ended for past due utility accounts.
The policy for past due accounts is as follows:
- Late fee: If full payment is not received on or before the due date on the utility bill, the entire account is deemed past due. A late fee of $10 will be charged, and a late notice will be mailed to the customer.
- Door Tag: If full payment is not received on or before the due date of the late notice, a door tag will be delivered to the service address and a $25 door tag fee will be charged.
- Disconnection: If full payment is not received by the date and time on the door tag, service is subject to disconnect for non-payment. Once service has been disconnected, the full past due balance plus a reconnect fee and possibly a utility deposit will be required before service is restored. Reconnection is not guaranteed the same day payment is received.
Payment Plan Alternative: If you know you will not be able to pay your bill by the due date, please contact customer service at (509) 962-7201 to request a payment plan. Note: Once service has been disconnected for non-payment, the full past due must be paid in order to restore service.
Information about Online Bill Pay for City Utilities
How do I pay my utility bill in Ellensburg WA?
Call (509) 962-7201 for payments or billing questions. Pay with cash, check, or card by stopping by the service counter on the first floor of City Hall – 501 N. Anderson St., Ellensburg, WA. You can also deposit your payment (checks only please) in the drop box in the City Hall parking lot.
How do I pay a parking ticket in Ellensburg WA?
In person at City Hall, 501 N. Anderson St., via cash, check, or debit/credit card. Payment card processing fees apply. Deposit your payment (checks only please) in the drop box in the City Hall parking lot. By mail to Ellensburg City Hall, 501 N. Anderson St., Ellensburg, WA 98926 via check. Pay via debit/credit card on the phone.
What Utilities does the city of Ellensburg provide?
The City of Ellensburg operates and maintains various utilities for our residents: electric, natural gas, sewer, stormwater, telecommunications and water. The weblinks, below, provide detailed information primarily for people who are installing or upgrading utility services.
What does the city of Ellensburg do?
The City of Ellensburg operates a stormwater utility whose revenues pay for cleaning the system street sweeping, operation and maintenance, capital projects, including such activities such as the Illicit Discharge Elimination Program, and providing public education on the effects of stormwater on water quality in our rivers and streams.
How do I get a sewer adjustment in Ellensburg?
Apply for a sewer adjustment once the water leak has been repaired. Utility Billing and Services manages the City’s Residential Parking Zones. The City of Ellensburg has established Residential Parking Zones or RPZ in the central area of town. The RPZ protects street parking for those who live or work in the zone.
How many miles of underground sewer pipe does Ellensburg have?
The City of Ellensburg operates and maintains eighty miles of underground sewer pipe. This extensive piping system serves over 5,100 residential and almost 500 non-residential customers by managing wastewater flows from sinks, showers and bathing, dish and clothes washers, toilets, and industrial processes.