How to Pay Your Water Bill to the Wheeling Water Department

Having access to clean, reliable drinking water is something most of us take for granted these days. But making sure that water keeps flowing to your home or business takes careful infrastructure management by your local water department.

For the residents and businesses of Wheeling, West Virginia, that vital task falls to the Wheeling Water Department. They work hard to deliver fresh water and handle wastewater removal for the city.

Of course providing those essential services comes at a cost. As a customer of the Wheeling Water Department you need to pay your water bill regularly to keep the pipes flowing. Here’s an overview of how paying your water bill to the Wheeling Water Dept works.

Overview of the Wheeling Water Department

First, some background on the Wheeling Water Department itself. The water system in Wheeling has been operating since the mid-1800s, making it the oldest municipal water provider west of the Allegheny Mountains. That’s some impressive history!

The department provides water and sewer services to around 30,000 households and businesses across Wheeling. This includes tasks like:

• Operating the water treatment plant and distribution system
• Maintaining water and sewer lines
• Managing wastewater treatment
• Monitoring water quality and safety

The Wheeling Water Department consists of three main divisions:

• Utility Accounting and Revenue: Handles billing, payments, and budgeting
• Distribution: Maintains pipelines and storage facilities
• Treatment: Runs the treatment plant and testing labs

Those groups all work together to make sure Wheeling has an adequate supply of clean water. Which brings us to your role as a customer – paying your water bill!

How to Pay Your Wheeling Water Bill

The Utility Accounting and Revenue (UAR) division oversees the billing and payment process for Wheeling Water Department customers.

As a customer, you have several options to pay your water bill conveniently:

Pay Online

The easiest way for most people to pay their water bill is online through the Wheeling Water Department website. Just visit wheelingwv.gov and click on “Pay Water Bill” under Online Payments.

You can make a one-time payment or set up recurring payments on your account. The online system accepts Visa, MasterCard, Discover, or American Express cards. You can also use an e-check from your bank account.

Paying online allows you to take care of your bill anytime from the comfort of home. Just log in, submit your payment, and receive instant confirmation.

Pay by Phone

If you prefer to talk to a live person, you can pay your Wheeling water bill over the phone. Just call the UAR billing department at 304-234-3762 during normal business hours.

When you call, have your account number, service address, and payment details ready. The billing reps can take payments using your credit/debit card or bank account. They’ll process your payment, answer any questions, and email you a receipt.

Pay by Mail

For customers who don’t have Internet access or prefer not to pay online, mailing in a payment is always an option. Just send your water bill stub along with a check or money order to:

Wheeling Water Department
PO Box 2067
Wheeling, WV 26003

Be sure to allow enough time for your mailed payment to reach them before the due date to avoid late fees.

Pay in Person

You can also pay your water bill in person at the Water Department building located at 30 – 12th St in Wheeling. Their office is open Monday through Friday from 8am to 4pm.

When paying in person, you can use cash, check, money order, or credit/debit card. Be sure to allow enough time to visit during business hours and make your payment by the due date.

Auto Bill Pay

For maximum convenience, look into enrolling in the Wheeling Water Department’s automatic bill payment program. This automatically withdraws funds from your checking account each month to pay your water bill.

Once auto bill pay is set up, you don’t have to think about your payment again. It happens automatically on the due date without any effort on your part.

Contact the billing department if you’re interested in enabling this convenient option. It helps avoid late payments and frees up time worrying about bills.

What to Expect on Your Wheeling Water Bill

Knowing what charges will be on your Wheeling water bill helps avoid surprises when payment time comes. Here are the typical line items you’ll see:

• Water usage – Your metered water consumption based on gallons used. The rate per gallon depends on the type of customer.

• Sewer service – Fee for wastewater treatment and sewer system maintenance. Based on your water usage.

• Service fee – Basic monthly fee for access to water and sewer systems.

• Taxes – Local taxes assessed on water service.

• Miscellaneous fees – Other occasional charges like connection fees, late fees, etc.

New customers will also have an initial $100 deposit to establish service. Review your detailed bill closely and contact UAR with any questions. They can explain unknown fees or charges.

Avoid Late Payments and Disconnection

It’s essential to pay your Wheeling water bill fully and on time each month. Otherwise, you risk fees and service interruption:

• Bills are due 20 days after mailing. A 10% late penalty applies if not paid by the due date.

• Accounts 30+ days late are eligible for disconnection. A $20 fee is charged if disconnected.

• Service will only be restored once the full past due amount has been paid.

Clearly, it’s in your best interest to pay on time and keep your water flowing! Take advantage of the many convenient payment options like online, phone, auto bill pay, etc. Setting payment reminders can also help avoid accidental late payments.

Switching Service On or Off

If you’re opening a new water account in Wheeling or need to disconnect existing service, contact the Wheeling Water Department.

To open a new account, visit the office in person and complete an application along with providing a $100 deposit. Shutting off service also requires submitting a disconnection request.

This ensures proper opening and closing of your account when moving. Smooth transitions depend on notifying the Wheeling Water Department of any service changes.

Contact the Wheeling Water Department with Questions

Don’t hesitate to reach out to the Wheeling Water Department if you need help or have questions about your service or bill.

The UAR billing department is available at 304-234-3762 or you can visit them at 30 – 12th St. Their knowledgeable staff can answer billing questions, resolve issues, explain charges, and more.

You can also contact the main Customer Service line at 304-234-3617 or visit wheelingwv.gov. The Wheeling Water Department aims to provide excellent service to go along with the excellent water.

Paying your water bill doesn’t have to be a hassle. With convenient and flexible options like online, phone, auto bill pay, and more, taking care of your water service charges is quick and easy. Use one of the great payment methods offered by the Wheeling Water Department to pay on time, avoid late fees, and keep the fresh water flowing to your tap!