Located in southeast Kansas, the City of Coffeyville provides municipal utility services like electricity, water, sewer, sanitation, and gas to local homes and businesses. As a Coffeyville utility customer, you have various options to pay your bill conveniently online, by phone, in person, or by mail. This article explains how utility billing and payment works in Coffeyville.
Overview of Coffeyville Utility Billing Cycles
The City of Coffeyville divides the community into three billing cycles based on location:
- Cycle 1 – Bills sent on 5th of the month, due on 20th
- Cycle 2 – Bills sent on 15th of the month, due on 30th
- Cycle 3 – Bills sent on 25th of the month, due on 10th
Your specific property location determines which billing cycle you’re in. Check your monthly utility bill to see your cycle and due date.
Paper bills are mailed out at the start of each cycle. Payment must be received by the due date to avoid late fees. Now let’s explore the payment options.
Paying Your Bill Online
The fastest and most convenient way to pay is online through the City of Coffeyville website. You can make secure online payments 24/7 using your:
- Credit or debit card
- Electronic check
To pay online, first set up an account on their portal. This allows you to store payment info and view billing history. You’ll need your account number to get started.
Tips for Online Payments:
- 1.75% card fee applies to debit/credit payments
- eChecks are free
- Save payment info for quicker future payments
- Set up autopay or schedule future payments
- Avoid late fees by paying any time
Paying Your Coffeyville Utility Bill by Phone
Call the City of Coffeyville utility department at (620) 252-6100 to pay over the phone Representatives can take your payment during business hours Monday through Friday from 7 30am to 5 00pm
This is a good option if you prefer talking to a real person or have questions about your bill But phone payments are limited to daytime hours
Paying by Mail with Check or Money Order
To pay by physical check or money order, mail your payment to:
City of Coffeyville
P.O. Box 1629
Coffeyville, KS 67337
Be sure to include your payment stub or write your account number on the check so your payment gets applied correctly. Allow 7-10 days for delivery and processing.
Paying in Person at the City Office
Visit the City of Coffeyville office at 102 W 7th St in downtown Coffeyville to pay your utility bill in person. They accept cash, check, credit and debit cards.
Paying at the office gives you in-person service and instant payment confirmation. But you must go during business hours of 8am to 5pm on weekdays.
Payment Assistance Programs
If you’re struggling to pay your Coffeyville utility bill, payment assistance programs are available, including:
- Low Income Energy Assistance Program (LIEAP)
- Project Deserve
- Salvation Army Utility Assistance
Contact the City for eligibility details. They want to help customers maintain vital utility access.
Avoiding Disconnection with On-Time Payment
The City mails late notices if a bill is unpaid by the due date. You’ll have 15 extra days to pay before disconnection. A $25 reconnection fee per utility applies if service is cut off.
Avoid fees and lapses in service by paying on time. The City offers phone call reminders the day before disconnection to help customers. Provide your current contact number to receive these.
Get Support from Coffeyville Utility Billing
If you need assistance with your City of Coffeyville utility bill or account, customer service reps are ready to help:
- Call (620) 252-6100
- Email [email protected]
- Visit the office at 102 W 7th St
They can answer billing questions, take payments, and update your contact info. Reach out for personalized support.
Flexible Payment Options with Coffeyville Utilities
The City of Coffeyville empowers residents and businesses to pay utility bills in the most convenient way. Whether online, by phone, mail, or in person, you can choose the payment method that fits your needs.
Take advantage of the available options to simplify your utility payments each month. And leverage the City’s customer service team whenever you need guidance managing your Coffeyville utility account. Keeping your bill paid brings continual access to essential services.
Credit and Debit Cards
The City of Coffeyville will accept credit/debit cards for payment transaction. Utility payments can be made over the phone by calling 620-252-6100.
- Visa, Mastercard and Discover are accepted.
- Payments are limited to $1,000.
- Effective 01/01/2018, a 1.75% surcharge will apply to all debit and credit card payments.
The drop box is located at the Customer Service Center at 102 W. 7th Street to pay your utility bills. The drop box is on the north side of City Hall.
Pay by Phone – 24/ 7
The City of Coffeyville has an interactive, voice response option to allow customers to pay their utility bills by phone 24 hours a day, 7 days a week by calling 866-933-6260. This is an alternative for those that do not have access or do not wish to pay on-line. Debit and credit card payments are accepted and are subject to the 1.75% card processing fee. First time callers will be asked to give their account number and house number by the secure automated system. Option for Spanish speakers available.
Payments placed in the box prior to 4 p.m. are processed the same business day. Payments placed in the box after 4 p.m. are processed the next business day.
Average Monthly Payment Plan The City of Coffeyville offers an Average Monthly Payment Plan to help minimize the seasonal variations customers may experience with their utility bills.
Paperless Billing The City of Coffeyville offers paperless billing. Utility bills are sent to an email inbox as soon as they are calculated. Cold Weather Rule
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How do I pay my utility bill in Coffeyville KS?
To sign up for utilities to be automatically paid by your bank, download the authorization application (PDF), fill out, sign and return with a voided check to the Customer Service Office at 102 W 7th Street or mail to P. O. Box 1629, Coffeyville, KS 67337. The City of Coffeyville will accept credit/debit cards for payment transaction.
Does Coffeyville accept credit/debit cards?
The City of Coffeyville will accept credit/debit cards for payment transaction. Utility payments can be made over the phone by calling 620-252-6100. Visa, Mastercard and Discover are accepted. Payments are limited to $1,000. Effective 01/01/2018, a 1.75% surcharge will apply to all debit and credit card payments.
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