Paying your monthly LUS (Lafayette Utilities System) bill for electric, water, sewer, and garbage services is easy when you use the phone payment option. You can call the LUS bill pay number to make quick payments without leaving home.
This guide will cover everything you need to know to pay your LUS utility bill over the phone. including
- The LUS bill pay phone number
- What information you’ll need to make a payment
- Payment assistance options
- Other bill pay methods
- Avoiding late fees
- FAQs about paying by phone
The Official LUS Bill Pay Phone Number
To pay your LUS bill by phone, call 337-291-8280 or 1-800-935-2587 (toll free from outside the Lafayette area).
These numbers will connect you directly to the LUS customer service team who can take payments and answer questions Monday-Friday from 8am-5pm, excluding holidays.
The toll free number also offers 24/7 access to an automated payment system, Simply follow the prompts to enter your account details and make a payment by credit/debit card or electronic check
What Information You’ll Need to Make a Payment
Have the following information ready when you call to pay your LUS bill
- LUS account number – Located on your monthly bill. This links your payment to your account.
- Address associated with account – Confirm the service address where your LUS utilities are active.
- Payment amount – The total you wish to pay on your account balance.
- Payment method – Credit/debit card or electronic check account details.
You may also need:
- Name, address, and phone number on file
- Last 4 digits of Social Security Number or Tax ID
- Email address on your account
Having this information ready speeds up the payment process so your call is quick and easy.
Payment Assistance from LUS Customer Service
If you need help paying your bill, the LUS customer service team can explain payment plan options when you call the bill pay number.
Payment assistance programs offered by LUS include:
- Payment arrangements to pay past due balances over time
- Extensions on payment due dates if eligible
- Budget billing to spread costs evenly over the year
Let the agent know if you need assistance paying your bill. They can check your eligibility and get you set up with a program that works for your situation.
Other Ways to Pay Your LUS Bill
In addition to phone payments, LUS offers several other convenient payment methods:
- Online – Through your MyAccount dashboard at LUS.org
- Mail – Send check or money order with payment stub to LUS PO Box
- In person – At LUS offices on Pinhook Rd or Moss St in Lafayette
- Drop box – Available 24/7 at LUS office locations
Review all LUS bill pay options to choose the best method for you. Phone payment provides live support and instant processing of your utility payment.
Avoid Late Fees and Disconnection
LUS bills are due within 21 days of the billing date. Late fees apply if payment is received after the due date.
To avoid penalties:
- Mark LUS due dates on your calendar
- Enroll in auto-pay or schedule recurring payments
- Call the bill pay number and use the automated system if calling close to a due date
- Contact LUS immediately if you anticipate issues paying on time
Letting a balance go unpaid can result in utility disconnection. This involves fees to restore your services. Stay on top of your bill to prevent disruptions.
Frequently Asked Questions About LUS Phone Payments
What are the LUS bill pay phone numbers?
The numbers are 337-291-8280 and toll free 1-800-935-2587. The toll free number allows 24/7 automated payments.
What credit cards do you accept?
LUS accepts Visa, MasterCard, American Express, and Discover credit/debit cards by phone.
Can I set up recurring payments?
Yes, you can schedule automatic monthly phone payments by providing your payment details once. These will continue pulling on the due date until you cancel.
When will my phone payment post to my account?
Phone payments are applied to your account instantly after processing. Payment will show on your next bill.
What if I lost my bill and don’t have my account number?
Your LUS account number is required for phone payments. Call the bill pay number during business hours if you need help locating this.
Is there a fee for paying by phone?
No, LUS does not charge a fee for phone bill payments. But your bank may charge fees depending on your account.
Can I get a payment receipt?
Yes, request an email receipt when you pay over the phone. You can also view payment confirmations in your online account.
What are the customer service hours?
The LUS customer service team is available for assistance and phone payments weekdays from 8am-5pm, excluding major holidays.
What if I need payment assistance?
Notify the LUS agent if you need help paying your bill. They can explain programs like payment plans, extensions, and budget billing.
Paying your LUS bill by phone is fast, convenient, and secure. Have your account number and payment details ready before calling 337-291-8280 or 1-800-935-2587. Manage your utility account payments on the go!
Frequently Asked Questions: Power Outage Notifications
Log in to My Account Navigate to “Notifications” then click “Manage Account Notifications” Update “Notification Preferences” for Electrical Power Outage/Restoration choosing text (SMS) and/or email notifications
No. Once you have signed up for electrical power outage notifications via My Account, you will automatically receive text (SMS) and/or email notifications for all reported power outages until you change your My Account settings.
Customers who sign up for outage notifications via My Account may enter multiple phone numbers and/or email addresses to receive messages. Additional phone and/or email addresses must be stored under “Contact methods” before they can be selected for notification preferences.