Reliable water, sewer and garbage services are essentials for every home and business. The City of Laredo Utilities Department provides these utilities to the community. Customers receive monthly bills for usage that must be paid to continue enjoying uninterrupted service. This guide will walk you through everything you need to know about understanding and paying your Laredo utility bill.
About the City of Laredo Utilities Department
The City of Laredo Utilities Department is responsible for providing water, wastewater and solid waste services within the City of Laredo Key facts about the department
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Provides drinking water sourced from the Rio Grande River.
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Operates wastewater collection and treatment infrastructure.
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Manages trash and recycling collection services.
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Maintains water lines, pumps, tanks, treatment facilities and more.
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Governed by the Laredo City Council.
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Funded through monthly bill payments from utility customers.
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Committed to delivering safe, sustainable utility services.
Getting Started with Your Utility Account
When starting new water, sewer and garbage service with the City of Laredo, here’s what you can expect:
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Fill out an application online, by phone or in person.
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Pay a deposit – $100 for water, $45 for garbage. Refunded when service ends.
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Provide proof of property ownership or lease agreement.
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Account will be activated once paperwork is processed.
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Services billed monthly based on meter readings and service level.
Be sure to keep your account number and online login handy to access your account and pay bills.
Understanding Your Monthly Utility Bill
Your utility bill provides a summary of your monthly charges. Key elements include:
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Account number and service address
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Previous balance and any overdue amount
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Meter readings for water used in gallons
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Water and wastewater fees based on water usage
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Garbage collection fee
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Total current charges with due date
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Remittance stub for mailed payments
Review your bill carefully each month. Contact the utility department with any questions before the due date.
Ways to Pay Your Laredo Utility Bill
The City of Laredo offers many convenient payment options to fit any schedule or preference:
Pay Online
The fastest way to pay is through the online Click2Gov payment portal. Log in to pay by Visa, Mastercard, Discover or e-check. A $2.75 fee applies to card payments.
Pay by Phone
Call 956-721-2032 to pay your utility bill by phone. Have your account number ready. The $2.75 fee applies to card payments.
Pay by Mail
Detach and mail the payment stub with a check or money order to P.O. Box 6548, Laredo, TX 78042. Allow 7 business days for processing.
Pay at a Drive-Thru
Visit the drive-thru window at City Hall Annex, 1102 Bob Bullock Loop, with your payment.
Pay at a Kiosk
Use the 24/7 kiosks at City Hall, Municipal Court, Fire Station #8 or City Hall Annex. Cash, checks and cards accepted.
Auto Bill Pay
Sign up for monthly auto bill pay to have payments automatically deducted from your bank account. No fee for bank drafts.
Pay in Person
Make a payment at City Hall, City Hall Annex or other pay stations around Laredo.
Choose the payment method that best suits your needs each month. Consistently paying on time avoids any service disruptions.
Payment Assistance Programs
If you’re having trouble paying your utility bill, the City of Laredo offers assistance:
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Payment arrangements – Set up a plan for paying your balance over time.
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Payment extensions – Due date can be extended if you contact the utility department before your bill is due.
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Low-income assistance – Payment help may be available if you meet income eligibility.
Don’t hesitate to call the utility department as soon as issues arise so they can help maintain your services.
Avoiding Utility Service Disruption
To prevent water, sewer or garbage interruption, your utility bill must be paid in full by the due date. Here’s what happens if your account becomes delinquent:
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A late fee of 10% is added to past due balances.
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If still unpaid after 15 days, a shut off notice is issued showing a disconnection date.
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On the shut off date, utilities are physically disconnected due to non-payment.
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A $30 fee per utility applies for reconnection after disconnection.
Paying on time avoids penalties and service interruptions. But if you anticipate issues, call immediately to make arrangements.
Online Account Management with Click2Gov
The City of Laredo’s Click2Gov online portal allows you to conveniently manage your utility account:
- Pay your bill online anytime
- View account balance and payment history
- Monitor water consumption
- Enroll in paperless billing
Accessing your account on Click2Gov makes understanding and paying your bill a breeze. Sign up today!
Exceptional Customer Service
The City of Laredo utility department provides attentive customer service by phone and in person:
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Call 956-727-6402 weekdays 8am-5pm for account help.
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Email [email protected] for routine inquiries.
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Visit the office at 1102 Bob Bullock Loop.
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After hours, call 956-795-2800 to report urgent issues.
Don’t hesitate to reach out to them regarding any billing or service needs. Quality service is their top priority.
Reliable utilities are vital for the Laredo community. Paying your monthly bill supports their continued operation. The City of Laredo makes it simple to pay on time through their convenient payment options and helpful customer service.
How to Pay Your Bill
You can pay your water utility bill different ways. We offer an Affordability Assistance Program for certain qualifying customers. We also offer electronic notifications in addition to hard copies of your statement. You can opt-in by registering your email address with our Customer Service team at City Hall Annex.
You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information. A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Note that payments are posted the following business day.
Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express.) A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Remember to have your account number ready. For other inquiries, call our customer service team at 956-727-6402.
The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.
Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.
Pay by Bank Draft
The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review. Click here to sign up.
City of Laredo Utilities – Click2gov walk through!
FAQ
How much is the water bill in Laredo, Texas?
How do I pay my Lee County utility bill by phone?
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How do I pay my Pinellas County utility bill?
Where can I pay a utility bill in Laredo, Texas?
You can pay a utility bill at City Hall, located at 1110 Houston Street, Laredo, Texas 78040. Their phone number is (956) 791-7300. City Hall – Annex is another location for bill payment.
What does Laredo Utilities Department do?
Connect with us on social media. Laredo Utilities Department 2024. All Rights Reserved. City of Laredo Utilities Department to provide the community with continuous, superior water and wastewater services.
How can I make a payment to City of Laredo?
Payments can be made (except between 3:00am and 4:00am) using a debit or credit card with the Visa, MasterCard or American Express logo at City of Laredo’s, or you can set up a payment by drafting the payment from your bank account for your monthly utility bill.
How do I pay my Laredo water bill?
Discover more about Laredo’s water and how you can help. Access your account on click2gov’s website. Pay your bill, see your latest statement, read the details of your bill, etc. Cease the Grease is our project to reduce grease in our sewer systems. Learn more about how to get rid of grease properly. Utility bills can be confusing.
What services does the city of Laredo offer?
The Laredo City Health Department offers preventive medicine and emergency preparedness services. It provides a range of pharmacy and laboratory solutions. The department maintains Prenatal Care, Well-Child, and Family Planning Clinic, which offers health education, case management, and consulting services for low-income pregnant women.
How much do city of Laredo employees make?
The City of Laredo employed 3,259 people in the year 2022. The average salary for City of Laredo employees was $52,824, and the median salary was $39,562. According to the last payroll, the City of Laredo’s average salary is 29 percent lower than the USA average but 14 percent higher than the Texas state average. City of Laredo employee salaries are usually between $30,951 and $74,125.