A Guide to Paying Your Lamar County Water Bill

Having clean reliable water is essential for every home. To keep water flowing in Lamar County Texas, customers pay water bills to the Lamar County Water Supply District. This covers costs of infrastructure, operations, maintenance and more. If you’re a Lamar County water customer, read on for a full guide to understanding and paying your water bill conveniently.

Overview of Lamar County Water Supply District

The Lamar County Water Supply District is a public water utility that provides water service to around 5,000 residential and business customers across Lamar County.

Some key facts about the district:

• Supplies surface water from Pat Mayse Lake.

• Operates 3 water treatment plants, storage tanks, pumping stations and over 300 miles of water lines.

• Governed by a 5-member elected Board of Directors

• Staffed by a general manager, office personnel, and operations and maintenance crews.

• Funded by monthly water bill payments from customers.

• Committed to delivering safe, reliable water service 24/7.

Getting Started with Your Water Account

When you set up new water service with Lamar County WSD, here’s what to expect:

• Fill out a service application form in person, online or by mail.

• Pay a $100 deposit ($150 for renters). This is refunded when you close your account.

• Provide proof of ownership/rental agreement for the property.

• Your account will be activated once paperwork and deposit are received.

• Water meters are read around the 20th of each month.

• Your first bill is sent out about 5 days after the meter read.

Once your account is set up, you’ll receive a monthly water bill for service. Keep your account info handy to log in and pay bills online.

Understanding Your Lamar County Water Bill

Your water bill provides important information on your account and monthly charges. Key items include:

• Account number and service address

• Previous balance and any overdue amount

• Monthly meter readings showing water usage

• Water rate charges based on usage

• Due date for payment (allows 10 days from bill date)

• Payment stub to return with mailed payments

Review your bill carefully and contact the WSD office if you have any questions. Being aware of your usage and charges will make paying your bill easier.

Ways to Pay Your Lamar County Water Bill

Lamar County WSD offers several convenient payment options to suit different needs:

Pay Online

The easiest way to pay is through the online payment portal at LamarCountyWaterSupply.com. You can use Visa, Mastercard, Discover or American Express debit/credit cards to pay online without any fees.

Pay by Phone

Call the WSD office at (903) 785-5586 during business hours to pay your bill over the phone. No fees for paying by phone with your card.

Pay by Mail

Mail in a check or money order using the payment stub from your bill. Allow 5-7 days for mailed payments to post to your account. Send to:

Lamar County WSD
PO Box 188
Brookston, TX 75421

Pay in Person

Visit the WSD office at 150 CR 32180 to pay by cash, check or card. A drive-thru window is open 24/7 to drop off check/money order payments after hours.

Bank Bill Pay

Use your bank’s online bill pay to send a payment directly from your bank account. Allow 7 days to process. Check with your bank on fees.

Auto Bill Pay

Sign up for monthly auto bill pay and your bill is paid automatically from your checking account. Download the ACH form to submit your request to the WSD office.

Paying your water bill is quick and convenient. Choose the option that works best for your needs and budget.

Payment Assistance Options

If you’re struggling to pay your water bill on time, Lamar County WSD offers assistance:

• Payment arrangements – Call the office to set up a payment plan that spreads charges over multiple months.

• Penalty waiver – One-time waiver of late fees if you’re in financial hardship.

• Leak adjustment – Bill credit if high usage from an undetected leak. Must provide leak repair documentation.

• Balance carryover – Unpaid balances can carry over to the next billing period if you contact the office before your bill is due.

Don’t hesitate to contact the customer service team to discuss bill payment assistance tailored to your situation.

Avoiding Water Service Disruption

To keep your water flowing, be sure to pay your bill in full by the due date. Here’s what happens if your account becomes delinquent:

• Late notice – A past due notice is mailed if not paid on time. A 10% late fee is added to your account.

• Shut off notice – If still unpaid after 15 days, a shut off notice is sent stating a service disconnection date.

• Service disruption – On the shut off date, your water is physically turned off due to non-payment.

• Reconnection fee – To resume service after disruption, the past due amount plus a $50 reconnection fee must be paid.

Paying on time avoids penalties and service interruptions. But if issues arise, the customer service team will work with you on a payment solution.

Customer Service and Account Support

Lamar County WSD’s office staff provide friendly, responsive support:

• Call (903) 785-5586 weekdays 8am-4:30pm to discuss your account or get bill pay help.

• Email [email protected] for routine inquiries.

• Stop by the office at 150 CR 32180 in Brookston for in-person assistance.

• After hours, call (903) 784-3880 to report water emergencies or outages.

Don’t hesitate to reach out to them with any billing or service questions. They are happy to help!

Paying your water bill ensures you continue receiving the essential service of fresh, reliable water. Lamar County WSD offers stress-free payment options tailored to your needs. Contact their team if you need support paying your bill on time and in full.