How to Pay Your Sewer Bill in Clark County

Paying your sewer bill is an important responsibility for every homeowner and resident in Clark County, Ohio. The county provides wastewater services to thousands of customers, and timely payment of your sewer bill helps keep the system running smoothly. This article will explain the different options available for paying your Clark County sewer bill, including online, by phone, by mail, and in person.

Overview of Clark County Sewer Service

Clark County owns and operates hundreds of miles of sanitary sewer lines and multiple wastewater treatment plants serving residents and businesses located in unincorporated parts of the county. If you own property that is connected to the county sewer system, you are responsible for paying a monthly sewer bill.

Sewer rates are based on your water consumption since the amount of wastewater you generate is assumed to match your water usage. The county bills residents quarterly for sewer service. Your bill will show water consumption for the 3-month period along with a fixed customer charge and volumetric sewer rates based on consumption.

It’s important to pay your sewer bill on time to avoid late fees, disconnection of service, or other penalties The due date is typically 3-4 weeks after the billing date If you don’t receive a bill, it’s still your responsibility to pay on time. Below are the various ways you can pay your Clark County sewer bill.

Pay Online

The easiest way for most customers to pay their sewer bill is online through the county’s website. Here are step-by-step instructions for online bill payment:

1. Go to www.clarkcountyohio.gov and click on “Pay Bills Online” or navigate directly to https://www.municipalonlinepayments.com/clarkoh/utilities.

2. Select “Sewer Payments” and enter your 10-digit account number and 4-digit PIN. You can find these numbers printed on your sewer bill.

3. Enter the payment amount due, or select “Pay Full Balance” to pay the total amount owed.

4. Enter your credit card or debit card information and complete the payment.

5. You’ll receive a confirmation number and email receipt for your records.

Online payments are processed immediately, so you don’t have to worry about your payment getting lost in the mail. You can use any major credit or debit card. The county does not charge a fee for online sewer bill payment.

Pay by Phone

If you prefer to pay your sewer bill over the phone, Clark County offers a 24/7 automated phone payment system.

To use the automated phone system:

1. Call 1-844-215-6938.

2. Follow the prompts to enter your 10-digit account number and 4-digit PIN.

3. Choose whether to pay the full balance due or specify a payment amount.

4. Provide your credit/debit card information.

5. Stay on the line to receive a confirmation number.

The automated system is available 24 hours a day, 7 days a week. It accepts Visa, MasterCard, Discover, and American Express. You will be charged a $1.50 phone transaction fee.

Pay by Mail

Paying by mail is an option if you prefer to send a paper check or money order. Here’s how to pay your Clark County sewer bill by mail:

1. Make your check or money order payable to Clark County Water and Sewer.

2. Write your 10-digit account number on the check memo line.

3. Mail your payment to:

   Clark County Water and Sewer
   PO Box 1303
   Springfield, OH 45501

Be sure to mail your payment at least 7-10 days before the due date to ensure it arrives on time. Payments received after the due date will incur a late fee. Make sure the payment coupon is included if you received a paper bill.

Pay in Person

For those who prefer to pay in person, you can pay your Clark County sewer bill at the following locations:

• Clark County Utilities Office
  3130 E Main St, Springfield, OH 45503

• Clark County Municipal Court
  101 N Limestone St, Springfield, OH 45502

• Rocking Horse Community Center
  550 S Center St, Springfield, OH 45506

• Park Shopping Center Office
  1132 N Bechtle Ave, Springfield, OH 45504

Cash, checks, money orders and credit/debit cards are accepted at these locations during business hours. You may be charged a transaction fee for credit/debit card payments made in-person.

Assistance Programs

If paying your sewer bill is a financial hardship, Clark County offers programs to help qualified low-income residents. You may be eligible for monthly bill discounts through the Sewer Lifeline Program. Senior citizens and permanently disabled residents can have late fees waived under certain circumstances. Contact the utility billing office for complete details on bill assistance programs.

Avoid Late Fees and Disconnection

To avoid penalties for late payment, make sure to pay your Clark County sewer bill in full by the due date printed on your statement. A 10% late fee will be charged if payment is not received on time. Accounts more than 30 days past due may have water service disconnected. Reconnection will require paying the past due amount in full plus a $50 turn-on fee.

Sign up for email reminders through the county’s website so you never miss a due date. If you anticipate having difficulty paying on time, contact the utility billing office right away to set up a payment plan. Working proactively with the county can help avoid expensive late fees, shut-offs, and credit damage.

Change of Address or Ownership

If you move or sell the property, make sure to notify Clark County Utility Billing to avoid being responsible for any continued sewer bills. All unpaid sewer charges stay with the property and can become a lien against it.

When moving, provide a forwarding address and date service should be ended. In the case of a property sale, the settlement company will typically coordinate transferring the account to the buyer effective on the sale closing date.

Updating your contact info ensures your final bill goes to the right place so you can receive any refunds or settle up any remaining balance.

Sewer Bill FAQs

Here are answers to some frequently asked questions about Clark County sewer bills and payments:

How is my sewer bill calculated?
Your sewer charges are based on metered water usage, along with a fixed monthly customer charge. Rates are set by the county commissioners.

What if I have a question about my bill?
Contact Clark County Utility Billing at 937-521-2015 if you have any questions about sewer rates, your usage, or believe your bill contains an error.

What if I’m unable to pay my bill on time?
Contact the utility billing office before the due date to set up a payment plan if you are unable to pay in full. You may qualify for assistance programs for low-income residents struggling to pay their sewer bill.

Can I pay by credit card?
Yes, the county accepts major credit cards and debit cards, including Visa, MasterCard, Discover and American Express. Service fees apply to credit/debit card payments.

What if I already paid my bill?
If your account shows a past-due amount but you already paid the bill, provide your payment confirmation number or documentation to have the late fees removed.

Conclusion

Having sewer service comes with the responsibility of paying your sewer bill. Clark County provides various options to make it as convenient as possible. Pay online, by phone, by mail or in person. Just be sure to pay the total amount owed by the due date to avoid penalties. Reach out to the utility billing department if you need assistance or want to set up reminders so you never miss a payment. Taking initiative to pay your sewer bill on time saves you money while keeping the wastewater system working for the community.