Making Bill Payments Easy with Rapidan Service Authority

Paying your utility bills on time should be simple and stress-free. That’s why Rapidan Service Authority offers convenient online and in-person options for customers to pay their water and sewer bills. With multiple ways to pay, customers can choose the method that works best for their needs each month.

Overview of Rapidan Service Authority

Rapidan Service Authority (RSA) provides water and wastewater services to residents of Culpeper, Madison Orange and Rappahannock counties in Virginia. They are responsible for treating and distributing drinking water as well as collecting and treating wastewater.

RSA serves approximately 20,500 water customers and around 15,000 wastewater customers across their 150 square mile service area. The utility is governed by a Board of Members with representatives from each locality it serves.

Why Pay Your Rapidan Service Authority Bill?

Paying your RSA bill promptly each month is important for a few key reasons

• Avoid Late Fees: RSA charges late fees if payment is not received by the due date. This additional cost can add up over time. Pay on time to avoid late fees.

• Prevent Service Disruption: If your bill remains unpaid for too long, RSA may disconnect your water and/or sewer service. This can be a major inconvenience. Stay current on your payments to keep services active.

• Maintain Good Standing: Paying bills on time helps maintain a positive payment history with RSA. This can be useful if you need to show proof of consistent on-time payment.

• Fund Infrastructure: The money from water and sewer bills helps fund operation, maintenance, and future upgrades to RSA’s treatment systems and distribution networks. Paying bills supports these important systems.

When Are Rapidan Service Authority Bills Due?

RSA bills for water and sewer service on a monthly basis. The due date is typically around the 10th of each month.

So if you receive a bill in early January, payment would be due sometime around January 10th. RSA offers a grace period of a few additional days beyond the due date.

However, late fees kick in if payment is not received by the due date printed directly on your bill. So be sure to pay promptly each month to avoid late charges.

Online Bill Pay Options with Rapidan Service Authority

The easiest and most convenient way to pay your RSA bill is through online bill pay. RSA offers a few quick online payment options through their website:

Pay Online Directly

• Head to the RSA website and click on the “Make a Payment” link.
• Select whether you want to pay a water or sewer/wastewater bill.
• Enter your account number and the exact service address.
• Payment can be made directly on the secure online payment portal by debit card, credit card, or e-check.

Pay Through Customer Portal

• Register for the RSA Customer Portal through the RSA website. This allows you to store payment information securely.
• Login to the Customer Portal and navigate to the payments page.
• Select your desired payment method stored in your profile and submit payment.

AutoPay through Customer Portal

• Enroll in auto-pay through the Customer Portal when logged into your account.
• Your bill will be paid automatically each month on the due date using your default payment method.
• No need to manually pay each month if auto-pay is setup.

Paying online is fast, simple, and secure. Transactions are encrypted to protect your personal information. Payments post to your account immediately so your balance stays up to date.

Paying by Phone

If you prefer to speak to someone directly to make your bill payment, RSA offers pay-by-phone options:

Pay with RSA Customer Service

• Call RSA’s toll-free customer service line at 1-888-526-9348.
• Provide your account information and payment details over the phone to an RSA agent.
• They can process Visa, MasterCard, Discover and electronic check payment by phone.

Pay with Automated System

• Call the toll-free automated pay-by-phone number 1-844-783-0119.
• Follow the voice prompts to enter your account number and method of payment.
• Make quick automated payments anytime using the interactive voice response system.

Both options allow RSA customers to pay their bill conveniently over the phone in just a few minutes. Keep your contact information up to date so RSA can reach you if any issue arises with your payment.

Paying by Mail

To pay your RSA bill by physical check or money order using mail:

• Write your 12-digit RSA account number clearly on your check or money order. This ensures proper crediting to your account.
• Include the payment stub from the bottom of your RSA bill to expedite processing.
• Make checks payable to Rapidan Service Authority or RSA.
• Mail your payment to: Rapidan Service Authority PO Box 68 Madison, VA 22727

Be sure to allow 5-7 business days for mailed payments to be received and processed by RSA to avoid late fees. Monitor your account online to confirm when your mailed payment is applied.

Paying in Person

For customers who prefer to pay their bills in person, RSA offers two local office locations:

Madison Office

• Physical Address: 2445 S Seminole Trail Madison, VA 22727
• Office Hours: Monday-Friday 8:30am-4:30pm

Locust Grove Office

• Physical Address: 115 Yankey Drive Locust Grove, VA 22508
• Office Hours: Monday-Friday 8:30am-4:30pm

Both offices accept cash, check, money order, and debit/credit card for bill payment. Stop by during open hours to pay your bill with the assistance of an RSA customer service agent. Keep your monthly bill handling quick and easy by paying locally.

Payment Arrangement Options

If you are unable to pay the full balance due for any reason, RSA advises contacting their office immediately to discuss payment plan options before your account becomes past due.

Some possible arrangements if you are struggling to pay on time:

• Make partial payments over a number of months
• Extend your due date for one month
• Enroll in a levelized payment plan to spread costs evenly over the year

RSA aims to provide solutions for customers facing financial hardships. Reach out right away if you anticipate an issue paying your full bill by the due date.

Avoid the Hassle with Rapidan Service Authority Bill Pay

Rapidan Service Authority offers convenient bill payment solutions. With options to pay online, by phone, by mail, or in person, customers can choose the method that fits their needs each month. Setup auto-pay or recurring payments for one less bill to worry about. Or easily pay one-time when your bill arrives.

Stay current on your RSA water and sewer account to avoid late fees, service disruptions, and other issues. Consistent on-time payment keeps your account in good standing and helps fund important infrastructure. Don’t let paying bills become a hassle. With RSA’s flexible options, maintaining a paid account is simple and stress-free!