How to Pay Your Lumbee River Electric Bill Online, In Person, or By Mail

Lumbee River Electric Membership Corporation (LREMC) provides electric service to over 58,000 members across 5 counties in southeastern North Carolina. As a co-op electric utility, Lumbee River offers several convenient payment options to fit members’ needs. This article will outline the various ways LREMC members can pay their electric bill online, by phone, in person, or by mail.

Overview of Lumbee River Electric

Lumbee River EMC is a not-for-profit, member-owned electric cooperative headquartered in Pembroke, NC. Key facts about Lumbee River Electric include:

• Provides electricity to Cumberland Hoke Moore. Robeson and Scotland counties

• 60.000+ residential business. and industrial members

• Over 5,300 miles of power lines across 5-county service area

• Governed by a 9-member Board elected by co-op members

• Part of the Touchstone Energy® national alliance of electric co-ops

As a co-op, Lumbee River focuses on providing reliable electricity at affordable rates to improve the quality of life in the communities they serve.

Understanding Your Lumbee River Electric Bill

LREMC bills members monthly for electric usage based on meter readings. Important bill sections include:

• Account summary – Lists total charges for the month

• Meter readings – Shows energy use since prior reading

• Billing detail – Breaks down charges by rate, fees, taxes

• Message board – Important co-op notices and updates

• Payment stub – Detach and return with mailed payments

Review your bill carefully each month to understand the charges. Contact Lumbee River customer service with any bill-related questions.

Ways to Pay Your Lumbee River Electric Bill

LREMC offers multiple payment options to provide maximum flexibility and convenience:

Pay Online

The fastest way to pay is through SmartHub, the online member portal at lumbeeriver.smarthub.coop. Login to view your bill, payment history, and make one-time or recurring payments.

Pay by Phone

Call toll-free 844-827-4761 to pay by credit/debit card over the phone. Have your account number and card details ready.

Pay In Person

Visit any LREMC office during business hours to pay by cash, check, or credit/debit card. Drop boxes are also available.

Pay by Mail

Detach payment stub from your paper bill and mail with check or money order to:

Lumbee River EMC
PO Box 580208
Charlotte, NC 28258-0208

Allow 5-7 days for delivery and processing.

Pay at Kiosk

PaySite self-service kiosks located at LREMC offices accept cash, checks, and cards. Payments post instantly.

Pay at Third-Party Locations

Make cash or debit card payments at Western Union, MoneyGram, or Walmart stores for a small transaction fee.

Steps to Pay Your Bill Online

Follow these simple steps to pay your LREMC electric bill through the online SmartHub portal:

1. Go to lumbeeriver.smarthub.coop

2. Click “Pay Now” on the account dashboard

3. Select payment amount and payment type

4. Enter credit/debit card details or checking account

5. Verify payment info and submit

6. Print or save digital payment receipt

Online payments post instantly to your account. Log in anytime to view payment history or manage payment methods.

Setting Up Automatic Payments

For no-hassle bill payment, enroll in auto-pay through SmartHub:

1. Under Billing & Payments, choose Pay Auto Accounts

2. Select AutoPay date between 1st and 15th

3. Enter debit/credit card or bank account details

4. Review and submit auto-pay authorization

Your bill will deduct automatically each month on the set date. You’ll receive email confirmations.

Avoid Late Fees and Disconnection

Lumbee River bills are due by the due date printed on your statement, typically around the 25th of the month. A 1.5% late fee applies to past due balances. Accounts over 45 days past due may be disconnected.

Avoid penalties and disruptions by paying on time. Contact Lumbee River immediately if you anticipate difficulty paying on time to discuss possible payment arrangements.

Payment Assistance Programs

LREMC partners with local agencies to offer programs to assist members facing financial hardships:

• Spread the Warmth – Helps with heating bill payments from December to March

• Crisis Intervention Program – Provides emergency bill payment assistance

• Round Up Program – Round up bill to nearest dollar to help others pay bills

Visit the LREMC website or contact their office for details on assistance programs and eligibility requirements.

Account Management and Alerts

Through SmartHub, members can:

• Update account and contact information

• View electric usage and history

• Set up paperless billing

• Receive payment confirmations

• Get email or text alerts for due dates and outages

Manage your electric account anytime online for added convenience.

Support for Billing and Payments

For billing questions or payment support, contact Lumbee River EMC:

• By phone at 800-683-5571 Monday to Friday 8am – 5pm

• Online chat at lumbeeriver.com during business hours

• Email to [email protected]

• In person at local offices

Check the LREMC website for bill pay guides, FAQs, and other resources.

Lumbee River Electric offers multiple ways to pay your electric bill conveniently online through SmartHub, by phone, automatic bank draft, mail, or in person. Pay on time by the due date to avoid late fees and ensure uninterrupted service. LREMC’s customer care team is available to assist members with billing and payment questions. As a member-owned co-op, Lumbee River strives to provide affordable, reliable electric service to enhance the quality of life across the communities they serve.