A Guide to Paying Your Holston Electric Bill Online

Paying your monthly Holston Electric bill online is quick and convenient with their online payment portal. Read on to learn how to sign up for online access, make one-time payments, set up autopay, and more.

Holston Electric Cooperative provides electric service to parts of Tennessee, Virginia, Kentucky and North Carolina Members can easily pay their electric bills online through Holston’s payment portal

To get started you’ll need to register for an online account. Once set up you can

• View account balances and charges
• Access monthly billing statements
• Make one-time payments
• Set up recurring autopay
• Update payment methods
• Report outages and check restoration status

Paying online offers 24/7 account access from your computer or mobile device. It also ensures quick, secure bill payment each month.

Registering for an Online Account

If you’ve never used Holston’s online payment system, the first step is registering for an account:

1. Go to Holston Electric’s website and click on “Online Bill Pay” at the top.

2. Click on “Sign Up for Online Bill Pay” in the top right corner.

3. Select “Create User ID” under the “My Account” tab.

4. Enter your 10-digit Holston Electric account number from your bill.

5. Input the last 4 digits of your phone number listed on your account.

6. Check your email for a temporary password sent by Holston Electric.

7. Return to the login page and enter your account number and temporary password.

8. You’ll be prompted to create a permanent password.

9. Read and accept the terms and conditions.

Once your online account is activated, you’ll have full access to pay bills and manage your electric service with Holston.

Making One-Time Payments

When you receive your monthly statement from Holston Electric, making an online payment is simple:

1. Log into your account on Holston’s payment portal.

2. Locate the “Pay Bill” button for your account.

3. Enter the payment amount. You can pay the total balance, minimum due, or a custom amount.

4. Select a payment method, either credit/debit card or bank account e-check.

5. Review the payment details and submit the transaction.

Your Holston account will instantly reflect the payment. Allow a few days for the funds to process from your bank or card issuer.

Setting Up Autopay

For automated monthly payments, you can enroll in Holston Electric’s autopay feature. Just follow these steps:

1. Log into your online account and click on “My Profile.”

2. Choose “Autopay Program” to begin enrollment.

3. Select the account you want payments deducted from.

4. Pick a payment date between the 1st and 28th of the month.

5. Choose the payment amount, either the full balance or a set amount.

6. Read and accept the autopay terms and conditions.

7. Confirm your enrollment.

Now your Holston Electric bill will be paid automatically each month. You can still log in to view statements and make additional payments whenever needed.

Managing Your Online Account

Holston Electric’s online and mobile portal allows you to do more than just pay bills:

• Account details – Update your contact information and email.

• Statements – View, print, or download billing statements.

• Outages – Report outages and check restoration progress.

• Usage – Monitor your home’s electric usage and patterns.

• Notifications – Opt into email or text alerts for billing and outages.

• Payments – View payment history and scheduled autopay dates.

• Profile – Manage payment methods, autopay settings, and account security.

Regularly checking your online account allows you to stay up-to-date on your electric service and payments.

Payment Tips and Suggestions

Follow these tips and best practices when paying your Holston Electric bill online:

• Schedule one-time payments 5-7 days before the due date to avoid late fees.

• Notify Holston Electric immediately if your credit card expires or payment account changes.

• Contact customer support if you have trouble accessing your online account.

• Consider autopay to ensure you never miss a payment.

• Update your contact information if you move or change phone numbers.

• Use strong passwords and avoid public WiFi when logged into your account.

• Enable paperless billing to receive statements electronically.

Benefits of Paying Online

Paying your Holston Electric bill through their online portal offers many benefits:

• 24/7 account access from your computer or mobile device

• Payment tracking and confirmation

• Automatic payments with autopay enrollment

• Email/text notifications for billing activity

• Easy account management and updates

• Avoid late fees by scheduling timely payments

• Secure storage of payment information

Take control of your utility payments by going paperless and paying online. Holston Electric’s payment portal makes it fast and hassle-free to pay each month.