Paying your health insurance premiums on time every month is important to keep your coverage active. CareFirst offers several convenient phone payment options to pay your bill. Read on to learn how to pay your CareFirst bill quickly and easily over the phone.
Overview of CareFirst Payment Options
CareFirst offers their members various ways to pay their monthly premium bill, including online, by phone, by mail, or automatic payments.
Some key things to know about CareFirst payment options:
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Online – You can pay your bill or set up recurring payments through the CareFirst member portal. Login or register at member.carefirst.com.
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Phone – Call the number on your bill to make one-time payments or enroll in monthly auto-pay over the phone.
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Mail – Send a check or money order with your payment stub to the address listed on your bill.
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Auto-Pay – Set up recurring monthly payments from your bank account or credit card.
The phone payment option allows you to take care of your bill quickly without logging into your account. Keep reading to learn how to pay by phone.
How to Pay Your CareFirst Bill by Phone
Paying your CareFirst premium by phone is easy and only takes a few minutes. Here is a step-by-step guide:
1. Locate Your CareFirst Bill
The first step is to locate your most recent CareFirst bill. This will have the account number group number and exact amount due that you need to make your payment.
Your bill may be mailed to you monthly, or you can login to your CareFirst account to view and print your bill online.
2. Call the Phone Number on Your Bill
CareFirst phone payments are processed through an automated payment system.
Look for the dedicated phone number to make payments listed on your bill. This number will connect you directly to the payment system.
If for some reason you can’t find the phone number on your bill, you can call CareFirst Member Services at the number on the back of your insurance card. They can provide you with the correct phone number to call for bill payments.
3. Follow the Automated Payment Prompts
Once you call the bill pay phone number, you will be connected to an automated system that will guide you through the payment process.
Here is what to expect:
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You will be asked to enter your CareFirst account number and other identifying details to pull up your account.
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You can choose to make a one-time payment, or set up recurring monthly auto-pay payments.
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For one-time payments, you will enter your payment amount and select your method of payment.
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For recurring payments, you will need to provide your bank account or credit card information and authorize the monthly charges.
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At the end, you will receive a confirmation number for your payment.
The automated system is designed to be user-friendly. Just follow the voice prompts and input the requested information about your account and payment details.
Payment Methods Accepted Over the Phone
When paying your CareFirst bill by phone, you can use the following payment methods:
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Debit or Credit Card – Major cards like Visa, MasterCard, American Express and Discover are accepted.
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Checking Account – You can pay directly from your checking account by entering your routing and account numbers.
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Health Savings Account (HSA) – If funds are available in your HSA, you can use it to pay your premiums tax-free.
CareFirst does not charge any fees for paying by phone. Whichever method you choose, your payment will be processed right away during the call.
What Information You Need to Make a Payment
In order to pay your bill quickly over the phone, make sure you have the following information handy:
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CareFirst account number (on your bill or ID card)
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Group number if you have a group plan (on your bill)
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Subscriber name and date of birth
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Amount due
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Payment method details (card or bank account)
Having this information ready will allow you to easily navigate the automated system and complete your payment.
Tips for Paying Your Bill by Phone
Follow these tips for a fast, hassle-free experience when paying your CareFirst premium over the phone:
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Call as early in the month as possible to avoid long wait times near the payment due date.
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Double check your bill for the correct amount due before calling.
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Have your payment information ready as the automated system will prompt you for it.
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Write down the confirmation number at the end in case you need it for your records.
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If you opt for auto-pay, make sure funds are available on your payment date each month to avoid declined payments or late fees.
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Contact Member Services if you have any issues with the automated phone system.
Benefits of Paying Your Bill by Phone
Along with convenience, here are some key benefits to paying your CareFirst bill over the phone:
Fast – No need to wait for checks to be delivered or log into your account. Just call and make a payment in minutes.
Secure – Phone payments utilize secure systems to protect your financial information.
Flexible – Make one-time payments or set up recurring monthly payments.
Simple – The automated system is easy to navigate, even for first-time users.
24/7 access – Call anytime, even outside normal business hours, to pay your bill.
Paying over the phone allows you to quickly take care of your monthly health insurance bills. Sign up for auto-pay to simplify the process even further.
Other CareFirst Bill Pay Tips
In addition to phone payments, keep these tips in mind for managing your CareFirst bill:
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Opt for paperless billing to receive bills electronically rather than by mail.
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Check your payment status online to ensure your payment was received and processed.
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Contact Member Services immediately if you are unable to make a payment by the due date.
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Update your account information if you change bank accounts, mailing address, or other details.
Staying on top of your monthly premium payments ensures you continue to have active health insurance coverage when you need it most.
Contact CareFirst Member Services for Assistance
The CareFirst automated phone payment system is designed to be user-friendly. However, if you need any assistance or have additional questions, contact a CareFirst Member Services representative directly for help.
CareFirst Member Services can:
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Provide your bill pay phone number if you can’t locate it.
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Help navigate the automated system if you get stuck or confused.
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Answer any other questions about your account and monthly payments.
You can reach CareFirst Member Services at the number listed on the back of your insurance card. Representatives are available Monday through Friday during normal business hours.
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FAQ
What is the phone number for CareFirst bluechoice member services?
Are CareFirst and Blue Cross Blue Shield the same?
How do I check my CareFirst balance?
What payment options does CareFirst offer?
For members who buy their medical health plans through us, we offer a variety of different payment options. For members who bought their health plan through a public Exchange (e.g., Maryland Health Connection, DC Health Link or Healthcare.gov for Virginia residents), CareFirst will mail you a bill.
How do I contact CareFirst?
Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email. Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.
How do I set up a CareFirst direct account?
You can set up a CareFirst Direct account for each tax identification number (TIN) used in your practice. When obtaining eligibility and benefits or claim status information, have the patient’s date of birth and member ID number available. For claim inquiries, log in using the same TIN the claim was submitted under.
What is CareFirst on call?
CareFirst on Call is an Interactive Voice Response (IVR) system that allows providers to retrieve CareFirst member eligibility, benefits, deductibles, maximums, claim status and authorization status. Callers may use the telephone keypad input to interact with CareFirst on Call.
How does CareFirst reimburse a participating provider?
Participating providers are reimbursed by CareFirst for covered services rendered to CareFirst members. A NOP or ERA is available for each voucher and enables providers to identify members and the claims processed for services rendered to those members. A check may not be issued if there is no payment.
Where can I Find my CareFirst BlueCross BlueShield account?
www.carefirst.com/myaccount. CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield and CareFirst BlueChoice, Inc. are independent licensees of the Blue Cross and Blue Shield Association.