Having blazing fast fiber optic internet service from Metronet is awesome. But dealing with monthly bills, due dates and payment options can sometimes be a hassle. Thankfully, Metronet offers a convenient way to pay your bill over the phone in just minutes. In this guide I’ll explain the benefits of paying your Metronet bill by phone and walk through the simple process step-by-step.
Overview of Metronet
Metronet is a leading fiber optic internet service provider available in select cities across the Midwest and Southeastern United States. They are rapidly expanding and aim to compete with major cable and telecom giants by providing super fast and reliable fiber internet connections directly to homes and businesses.
Metronet handles all billing and collections internally, so customers receive a single monthly bill for services. This Metronet bill can be paid via several methods – online, by mail, auto-payments, and by phone which I’ll focus on here.
Benefits of Paying Your Metronet Bill by Phone
While Metronet encourages paperless billing and online payments for convenience paying your bill over the phone still has some advantages
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Talk to a live person – Get immediate help with any billing questions from a Metronet agent.
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Payment flexibility – Make one-time payments or set up recurring payments.
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No computer required – Pay even if you don’t have a computer or mobile device.
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Less mail – No need to mail in a printed check.
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Confirmation – Get instant payment confirmation from the agent.
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Accessible -Works for those with disabilities or without internet access.
So for some customers, calling in to pay provides better service compared to mailing payments or using the online portal.
Step-by-Step Guide to Paying Your Metronet Bill by Phone
Follow these simple steps:
Step 1: Locate Your Metronet Account Number
You’ll need your Metronet account number to process the payment over the phone. This can be found at the top of your paper bill or in your online account portal. Have this handy before you call.
Step 2: Call Metronet Billing at 877-407-3224
Use your phone to dial Metronet’s toll-free billing department number: 877-407-3224.
Their automated system picks up first. When prompted, say “Make a Payment” to be transferred to an agent who can process payments.
Step 3: Provide Account Details to the Agent
When connected to an agent, they’ll first verify your identity by asking for your Metronet account number along with additional identifiers like name, address, or phone number on the account.
Step 4: Select Your Payment Method
Next, choose how you want to make the payment:
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Credit/Debit Card – Have your card number, expiration date, and security code ready to provide.
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Electronic Funds Transfer – Supply your bank name, account number, and routing number.
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Check by Phone – Provide your bank’s routing and account numbers. The payment amount will be withdrawn when the check is processed.
Step 5: Confirm Payment Details
Verify the payment amount and date with the agent before submitting. The agent will then process your payment and email you a receipt. And you’re done – bill paid by phone!
Tips for Managing Your Metronet Account
Besides just making one-time payments, be sure to take advantage of other billing options available when paying your Metronet bill by phone:
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Set up autopay to have your monthly bill automatically charged to your credit card or bank account. One less thing to remember each month!
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Discuss new service packages or upgrades with the billing agents if interested. No need for a separate sales call.
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Remove any optional services if needed to lower your monthly cost. Adjust your package to fit your budget.
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Update billing information such as change of address or new credit card expiration dates so your account stays current.
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Ask about any available promotions or discounts to potentially save money each month.
MetroNet Customer Service Overview
- MetroNet Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 96% phone 4% email
- The best phone number to call MetroNet is 8774073224. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
- The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
- Be prepared for the call as MetroNet may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
- MetroNet Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 96% phone 4% email
- The best phone number to call MetroNet is 8774073224. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
- The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
- Be prepared for the call as MetroNet may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
- People call MetroNet mainly because of product/ service, staff, payments and charges.
- Most customers feel very satisfied after talking to customer service representatives.
- The best email to contact MetroNet is [email protected]. 96% of customers use this email address to address their issues and concerns.
- Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Request for Information Question:
- 6M ago “Checking on my 100.00 gift card been over 10 weeks”
- 6M ago “Tv box question”
- 8M ago “Tech support”
- 9M ago “Cancellation”
- 10M ago “Cancel service”
- 1Y ago “I canceled my service months ago and i am still getting billed”
- 6M ago “I cannot log in to my account.”
- 8M ago “Add a phone to my account”
- 9M ago “Want to sign up”
- 4M ago “Rate changes”
- 1Y ago “Change plan”
- 2Y ago “Equipment returned”
- 11M ago “Website access issues”
- 1Y ago “Trying to download peacock app”
- 1Y ago “Emails wont download”
- 9M ago “Should have received refund check and have not”
- 9M ago “Want my money back”
- 11M ago “Refund”
Understanding Your First MetroNet Invoice
FAQ
How do I pay my Metronet internet bill?
How do I pay Metro phone bill by phone?
Can you pay Metronet with a credit card?
How do I chat with Metronet customer service?
How do I manage the payment methods for my Metronet Bill?
To manage the payment methods for your Metronet bill, follow these simple instructions. Login to the myMetronet customer portal HERE. Click on Manage Payment Methods under the $ Bill Pay drop down menu. If you have any questions, we are here to help!
How do I pay my Metrobank credit card bill online?
To pay your Metrobank credit card bill online, log in to your account and select the ‘Payments’ option. From there, you will be able to enter your payment details and choose how you would like to pay. Once you have entered all of the required information, simply confirm your payment and you’re done!
Can I assist current Metronet customers with their account?
We are unable to assist current MetroNet customers with their account. GetMetroNet.com is only an Authorized Sales Partner of MetroNet, because of this, we are only able to assist new customers with the purchase of MetroNet internet, TV or phone services.
What can I do with myMetronet Portal?
myMetronet Portal allows you to access billing information, make payments, manage services—anytime, anywhere! Forgot email address or password? First time user? Visit your myMetronet Portal to view invoices, set up automatic payments, modify your existing services, or reschedule an upcoming technician visit online! Access these new features and much more by signing up today.
Does MetroNet offer phone service?
Yes, MetroNet offers phone service! (Offer valid for new residential subscribers only and may not be combined with other offers. Phone service availability and pricing may vary by location. Additional installation fees may also apply.)
How much does a Metronet gift card cost?
$100 gift card on 1 Gig and 2 Gig internet* and FREE installation* ($50 off in cart and $25 credit with enrollment in autopay). Need to pay your bill quickly? We want to make it quick and easy for you to do so. Visit our Metronet Quick Pay link HERE.