How to Pay Your Pikeville City Utility Bill Online or In Person

Living in the city of Pikeville, Kentucky means you receive essential utilities like water sewer sanitation, and stormwater services from Pikeville City Utilities. Keeping up with paying your monthly Pikeville utility bill is important to maintain uninterrupted service. This guide will walk through the available options to pay your Pikeville city utilities bill either online, by phone, by mail or in person.

Online Pikeville Utility Bill Pay

The fastest and most convenient way to pay your Pikeville city utility bill is online through the city’s website. Here’s how to pay online:

1. Go to https://pikevilleky.gov/pay-for/

2. Scroll down and select “Utility Payments”

3. Enter your Pikeville Utility account number and 4-digit PIN

4. Select whether you want to make a one-time payment or setup recurring payments

5. Enter your payment amount and select a payment method (bank account or card)

6. Provide the necessary payment details and submit

7. Confirmation of payment will display on the screen

Key things to know about paying online:

• Secure encrypted payment processing

• Ability to store payment methods for future use

• Setup recurring payments for convenience

• No fees for bank account payments

• Cards have a 3% processing fee

• Must have utility account number and PIN ready

Paying by Phone

You can also pay your Pikeville utility bill over the phone by calling 606-433-7531. Have your account number and PIN handy when you call.

Phone payments can be made with a debit/credit card or electronic check. There is a $1.95 fee per transaction for paying by phone.

Paying by Mail

If you prefer, you can mail in a physical payment to:

Pikeville City Utilities
Attn: Utility Billing
PO Box 630
Pikeville, KY 41502

Be sure to include your payment stub from your utility bill. Allow 7-10 days for mailed payments to process and avoid any late fees.

Paying in Person

There are a couple options for paying your Pikeville utility bill in person:

• At Pikeville City Hall at 243 Main St during business hours

• At authorized payment locations like grocery stores, check cashing centers and Walmart

In person payments should have your utility account number. Cash, check, money order or debit/credit cards are accepted.

Setting Up Recurring Payments

For the most convenience, you can enroll in automatic recurring payments through the online bill pay system. This securely syncs to your chosen bank account or credit/debit card.

Payments will automatically deduct each month on your bill’s due date so you never forget or incur late fees. You can cancel or change the arrangement at any time through your online account.

New Utility Service Account Set Up

If you are moving to a new home or apartment in Pikeville and need to start new utility services, you will need to set up a utility account.

Contact Pikeville City Utilities billing office at 606-437-5154 to provide your service address and personal details. A deposit may be required depending on your credit.

Once the account is created, you will receive your account number and PIN to make payments and access the online portal.

Understanding Your Pikeville Utility Bill

Pikeville City Utility bills typically include charges for:

• Water service and consumption
• Sewer service
• Garbage collection
• Stormwater management

Rates are based on your usage, meter size, and service address. Review your bill each month to understand the charges. Rates can be found on the city website.

If you notice spikes or dips in usage, it may indicate leaks or other issues. Reach out to Pikeville City Utilities if you need help understanding your bill.

Troubleshooting Pikeville Utility Payment Problems

Making an online payment through the Pikeville utility billing site is typically quick and hassle-free. But issues can occasionally come up:

• Wrong amount – Double check your current bill balance if you get an error for the payment amount. Rates may have changed.

• Forgot account number – Contact billing office if you don’t have your account number handy to make a payment.

• Card declined – Verify with your bank if your credit/debit card was rejected that it is active and has available funds.

• Late payment – Make sure you account for processing time for mailed payments or weekends/holidays.

• Missing payment – Check your bank account or credit card statement if your payment seems to be lost or not applied.

Reach out to Pikeville City Utilities billing department for help if you have any troubles paying your bill.

Assistance Programs for Pikeville Utility Bills

If you are struggling to keep up with paying your Pikeville utility bills on time each month, check if you qualify for any local assistance programs:

• LIHEAP – Provides federal energy bill financial assistance based on income. Apply through your local Community Action Program office.

• Payment Plans – Pikeville City Utilities offers flexible payment plan options. Call their office to discuss a plan that fits your budget.

• Hardship Extensions – Additional time to pay your bill may be available in emergency situations or disasters.

Payment arrangements can help avoid service disruptions while you get back on your feet financially. Contact Pikeville City Utilities as soon as possible if you anticipate difficulty paying.

Moving or Closing Your Pikeville Utility Account

If you are moving out of Pikeville and need to close or transfer your utility account, be sure to contact the billing office a few weeks in advance. Provide them with your move out date and forwarding address. This ensures your final bill is accurate.

Remember to make any final payments by your move out date to avoid collections actions. And consider providing the new resident or property manager with the utility account number to expedite transferring service.

Keeping your Pikeville City Utilities account in good standing by paying your bill promptly each month ensures smooth and continuous water, sewer, garbage and stormwater services at your home or business. Take advantage of the secure and easy online bill pay system so you never miss a payment due date! Contact Pikeville City Utilities billing department if you have any questions or need help with your account.