How to Pay Your Utility Bill in Visalia, CA

Living in Visalia, CA means relying on essential city utilities like water, sewer, trash, and electricity. To keep these services running smoothly, residents must pay their utility bills regularly Luckily, the City of Visalia offers multiple convenient payment options for locals to pay utility bills both online and in-person This guide will outline the various methods to pay your Visalia utility bill and highlight key details like accepted payment types, fees, and deadlines.

The City of Visalia provides water, sewer, solid waste/recycling, and wastewater services to over 140,000 residents. Utility Billing Services processes payments and customer service for these city utility accounts.

There are a few ways Visalia utility customers can view their bills and make payments

Paying Online

The easiest way for most customers to pay their utility bill is online through the City of Visalia’s secure payment portal. To pay online, you must first sign up for an account on the portal. Here’s how to get started:

• Go to https://covbill.visalia.city and click on “New users click here”
• Enter your utility account number, the last name on the account, and an email address.
• Create a username and password.
• Your utility account is now registered for online account access and payments!

Once registered, Visalia residents can log in anytime and:

• View current account balance
• See previous statements and payment history
• Make one-time payments on active accounts
• Set up recurring automatic monthly payments
• Receive paperless billing via email
• Access 24/7 account support

The online payment portal accepts Visa, MasterCard, debit cards, and ACH payments directly from your checking account. Payments are posted to your account immediately after the transaction processes. This is the fastest way to pay in Visalia.

Paying by Mail

Customers can still mail in a traditional paper check or money order to pay their utility bills, Here’s how to pay by mail

• Make checks/money orders payable to City of Visalia Utility Billing
• Write your account number on the payment
• Mail to: PO Box 80268, City of Industry, CA 91716-8268

Mailed payments take longer to process than online payments. Allow 5-7 business days for delivery and payment posting. Late fees can apply to mailed payments received after the due date.

Paying In-Person

For customers who prefer to pay in cash or make swipe card transactions, in-person payments are accepted at the City of Visalia office:

• Location: 707 W Acequia, Visalia, CA 93291

• Payment Types Accepted: Cash, checks, money orders, Visa, MasterCard

• Hours: Monday – Friday, 8:00am – 5:00pm

Visalia also has exterior 24/7 drop boxes at City Hall and Transit Center locations where customers can drop off check or money order payments after hours.

Payments made at the City office are processed same-day. This is a good option for anyone needing proof of payment right away.

Paying by Phone

Customers can call in Visalia utility bill payments by phone 24/7.

• Number to Call: (559) 713-4499

• Payment Types Accepted: Visa, MasterCard, checks

To pay by phone, you’ll need to provide your account number, card number, expiration date, and billing zip code. There is no fee for paying by phone.

Payment Due Dates and Late Fees

Visalia utility bills are issued monthly. Payment for each bill is due 21 days after the statement date.

If payment in full is not received by the due date, a 10% penalty will be added to the account. Late fees apply to both residential and commercial accounts.

Customers struggling to pay on time can contact Utility Billing Services at (559) 713-4350 to discuss potential payment plan options before the due date. Extensions may be provided on a case-by-case basis.

Notifications for Past Due Accounts

The City of Visalia will notify customers with past due balances by:

• Phone calls requesting payment
• Mailed late notices and disconnection warnings
• Door hangers alerting of possible service interruption

If a past due balance remains unpaid, the utility service will be scheduled for disconnection.

Important: Once an account is disconnected, full payment of the past due amount PLUS a $50 reconnection fee is required to restore service. Reconnection occurs within 24 hours after payment is processed.

Avoid service interruptions and penalties by paying bills on time every month. Sign up for online account access to easily monitor due dates and balances.

Billing Disputes and Incorrect Charges

If you believe your utility bill contains an error or incorrect charge, promptly contact Visalia Utility Billing Services to dispute the bill. Here’s the process:

• Call (559) 713-4350 as soon as possible to explain the disputed charge
• Requests must be made within 5 days of receiving the bill to temporarily suspend penalties
• Provide copies of any evidence supporting your claim
• An investigation will be conducted and you will be notified of the outcome
• If the dispute is resolved in your favor, the account will be credited

Address billing errors promptly to avoid unnecessary late fees during the dispute process. Keep copies of all statements and communications for reference.

Moving Out and Closing Your Utility Account

Contact Utility Billing Services at least one week before your move-out date to close your utility account. Provide the disconnect date and forwarding address.

You will receive a final bill that covers usage through the disconnect date. Payment of the final bill is due upon receipt to avoid collections actions.

Closing your account on time ensures you don’t end up paying for utilities at a property you no longer occupy.