A Comprehensive Guide to Paying Your Utility Bill in Marysville, Ohio

As a resident of Marysville Ohio, it’s important to understand how to pay your monthly utility bill on time and manage your account. This guide will walk through the Marysville utility billing services payment options, account management, and more.

Overview of Marysville Utility Billing

The Utility Billing Division of Marysville handles billing and payment collection for water wastewater recycling/refuse, yard waste, and stormwater services. Around 11,000 customers receive monthly bills covering these utilities that are due by the last business day of the month.

Key details on Marysville utility billing:

• Provides billing for water, sewer, sanitation services
• Over 11,000 customers receive monthly bills
• Bills are issued monthly and due by month’s end
• Customers can view current utility rates online
• Office located at 209 S. Main St. in Marysville

Benefits of Paying Your Bill on Time

Paying your Marysville utility bill by the due date each month is important to avoid penalties. Key benefits include:

• Avoid late fees around 10% if payment is past due
• Prevent water service interruption or shutoff for nonpayment
• Maintain positive payment history and credit standing
• Save money by not accruing interest charges on unpaid balance
• Keep accounts in good standing to establish/transfer service

Ways to Pay Your Marysville Utility Bill

Marysville offers many payment options to provide flexibility and convenience

• Online – Pay via the city’s website using e-check or credit card.

• Phone – Call the automated payment line anytime at 937-303-5250.

• Mail – Send a check or money order to the utility office.

• In Person – Pay with cash, check, money order or card at the office.

• Drop Box – Place check or money order in the drive-up or walk-up night box.

• Auto Pay – Enroll to have payments automatically deducted from your bank account.

Paying Your Bill Online

Paying online at www.marysvilleohio.org is the quickest and most convenient option. Follow these steps:

1. Visit the payments page and click on “Utility Bills”.

2. Enter your 10-digit account number with no spaces.

3. Select payment amount and enter credit/debit card or e-check details.

4. Carefully review payment info and click “Continue” to submit.

5. Payment will be immediately processed and posted to your account.

Be sure to retain the confirmation number for your records. One-time payments or automatic recurring payments can be made online.

Setting Up Automatic Bill Pay

For hassle-free payments, customers can enroll in auto bill pay which deducts the amount due directly from your bank account each month. To start, complete and submit the Automatic Withdrawal form to the utility billing office. Payments will then be automatically withdrawn on the due date going forward. You can cancel or change auto pay anytime by contacting the billing office.

Account Management Tips

In addition to payment options, Marysville utility customers can also:

• Monitor water usage and charges in real-time
• Enroll in paperless billing to receive statements electronically
• Submit meter readings online if requested
• Update account contact information if moved
• View payment history and print receipts
• Check account status and balances due

Avoid Late Fees and Service Disruption

If payment is not received on time, a 10% penalty of the overdue balance is applied. Accounts over 60 days past due may have service disconnected. Make payments by the due date to avoid penalties and disruption.

If your service has been interrupted, check your door for an instruction card on restoration. Otherwise call 937-645-7350 or 937-645-7384 after hours for help getting reconnected. Communicate with the billing office if you anticipate difficulty paying on time.

Get Support from Marysville Utility Billing

The Marysville utility billing office is available to help customers manage their account and answer questions:

• By phone at 937-645-7350 Monday-Friday 8am-5pm
• In person at 209 S. Main St. Marysville, OH 43040
• By emailing [email protected]

Contact them if you have concerns about your bill, need to set up new service, want to enroll in autopay, or have any other utility account needs.

Paying your utility bill on time and managing your account online is easy with the options provided by Marysville Utility Billing. Setup autopay, receive e-bills, check your usage, and make one-time payments electronically for convenience and efficiency. Avoid late penalties and maintain uninterrupted service by paying by the due date each month. Contact the billing office directly if you need assistance with any aspect of your Marysville utility account management.