A Guide to Paying Your Peabody Municipal Light Plant Bill Online

Paying your utility bills promptly each month is an important responsibility for every customer. The Peabody Municipal Light Plant (PMLP) offers a simple online bill payment system to make paying your electric bill fast, easy and convenient. In this comprehensive guide, we’ll explain everything Peabody residents need to know about paying PMLP bills online.

Overview of Peabody Municipal Light Plant

The Peabody Municipal Light Plant is the not-for-profit, city-owned electric utility serving residents and businesses in Peabody, MA. PMLP provides electricity generated from its own power plants and also purchases supplemental power

As a municipal utility, PMLP is governed by a board of commissioners appointed by Peabody’s mayor. Revenue from electric bills goes toward operating costs, infrastructure improvements, and providing reliable service.

Key facts about PMLP

• Provides electricity to approximately 23,000 customers

• Operates 24 hours a day, 365 days a year

• Employs skilled and experienced utility professionals

• Maintains over 200 miles of distribution lines

• Prioritizes outstanding customer service

• Offers ways for customers to save money and energy

Benefits of Paying Your PMLP Bill Online

PMLP offers an online account management system called Smarthub where customers can easily pay bills, view usage history, set up automatic payments, and more.

Here are some of the benefits of paying your PMLP electric bill online through Smarthub:

• Convenience – Pay anytime, anywhere 24/7 using a computer, tablet or mobile device.

• Payment Options – Make one-time payments or set up recurring automatic payments.

• Account Management – View past statements and payment history, update account information, and enroll in paperless billing.

• avoid Late Fees – Payments post instantly when paid directly from a bank account.

• Security – Smarthub uses industry-standard encryption to protect your data.

How to Pay Your PMLP Bill Online

Paying your PMLP electric bill through Smarthub is simple and only takes a few minutes. Follow these steps:

Step 1: Login to Smarthub

Visit https://peabodyma.smarthub.coop/ and click “Pay Bill” to access the Smarthub login page. Enter your username and password. If you don’t have an account yet, click “New User” to set up an account.

Step 2: Select Pay Bill

Once logged in, find and click the “Pay Bill” menu item. This will open up the payment screen.

Step 3: Enter Payment Details

On the payment screen, confirm your account number and balance due. Enter the payment amount and select a payment method such as a bank account or credit/debit card.

Step 4: Select Payment Date

Choose the date you want your payment to be processed. Payments from bank accounts typically process 1-2 business days after the selected date.

Step 5: Submit Payment

Verify all the payment details look correct and click “Continue” to submit and process your payment to PMLP.

Step 6: Get Confirmation

You will see a payment confirmation screen and receive a confirmation email after your payment is submitted.

Setting Up Automatic Payments

For maximum convenience, PMLP customers can enroll in automatic bill payment through Smarthub. With autopay, your bill is paid automatically each month on the due date using your default payment method on file.

Follow these steps to set up autopay for your PMLP electric account:

1. Login to Smarthub and click on “My Profile”.

2. Click “Update Automatic Payment Info”.

3. Check the box to enable autopay and choose your payment method.

4. Specify the date and frequency for automatic payments.

5. Review the authorization and click “Update Automatic Payments” to activate autopay.

You can cancel or change your autopay settings any time through your Smarthub profile. Enrolling in autopay prevents you from ever missing a payment!

Other Online Account Management Features

In addition to online bill pay, Smarthub provides Peabody electric customers with many other useful features for managing their PMLP accounts online:

• View account balance and past billing statements

• Monitor daily electric usage and see current charges

• Receive notifications for billing dates, outages, etc.

• Go paperless by enrolling in e-bills

• Submit meter readings and service requests

• Set up text/email reminders for due dates

• Store payment methods for one-click payments

• Update account and contact information

Paying by Phone, Mail or In Person

While paying online through Smarthub is the easiest way to pay your PMLP electric bill, customers can also make payments by:

• Calling the automated phone payment line at 1-844-843-6842

• Mailing a check or money order to PMLP at 201 Warren St Ext, Peabody, MA 01960

• Paying in person at the PMLP office with cash, check or credit/debit card

However, these methods may take longer to process and do not provide the full account management capabilities of the Smarthub online portal.

Avoid Late Fees and Disconnections

PMLP electric bills are due each month on the date printed on your statement. Late payments are subject to a penalty charge around 1.5% of the balance due.

If a bill remains unpaid for long enough, PMLP may issue a disconnection notice and ultimately disconnect service for non-payment. Make sure to pay your bill in full each month before the due date, or enroll in autopay to avoid any late fees or disconnections.

Get Support from the PMLP Team

Paying your PMLP utility bill online using Smarthub is quick, easy and secure. The self-service portal empowers customers to manage payments, monitor usage, and update account details 24/7.

If you have any questions or need help with the online bill pay system, PMLP’s customer support team is available by phone at 978-531-5975 Monday-Friday from 8:30am to 4:30pm. You can also email questions to [email protected] or visit https://www.pmlp.com for more information.

So take control of your Peabody electric account by paying your PMLP bill online and leveraging all the convenient features Smarthub has to offer! Consistent on-time payments will help maintain good standing as a PMLP customer.