How to Pay Your OG&E Bill: A Guide to Customer Service Options

Oklahoma Gas and Electric (OG&E) offers multiple ways for customers to pay their electric bill conveniently. You can pay online, by phone, by mail, or in person OG&E’s customer service team is also available to help with any questions about your account or payment options. This guide covers everything you need to know to easily pay your OG&E energy bill.

Paying Your OG&E Bill Online

The fastest and most convenient way to pay your OG&E electricity bill is online at ogecom You can either log into your account or pay as a guest.

To pay as a registered user:

• Go to oge.com and click “Sign In”

• Enter your username and password

• Select “Pay My Bill”

• Choose whether to pay the full balance or enter a custom amount

• Enter your payment method and submit

To pay as a guest:

• Go to oge.com and click “Pay as Guest”

• Enter your 10-digit OG&E account number

• Follow prompts to enter payment amount and details

• Guest pay does not save your payment method

Online payments process immediately. You can also set up autopay or view billing history when logged into your OG&E account.

Paying Your OG&E Bill by Phone

To pay your OG&E electricity bill by phone, call:

• 405-272-9741 (OKC metro area)

• 800-272-9741 (outside OKC metro)

• 877-306-9274 (U.S. Payments – fees apply)

When calling OG&E directly, you’ll need to provide your 10-digit account number and follow the prompts to enter your payment method and amount.

Phone payments process right away. This is a good option if you prefer talking to an automated system or don’t want to pay online.

Paying Your OG&E Bill by Mail

To pay your OG&E bill by standard mail:

• Write your 10-digit OG&E account number on your check or money order

• Detach and include the payment stub from your paper bill

• Mail to the PO Box address printed on your bill

• Allow 5-7 business days for mailed payments to process

Paying by mail gives you a payment paper trail but takes longer to post than online or phone payments.

Paying Your OG&E Bill In Person

You can pay your OG&E electricity bill in person at an authorized payment center. Locations include:

• OG&E payment office at Northwest Expressway location in OKC

• COX Communications store locations

• Western Union agent locations

• 7-Eleven stores throughout Oklahoma

• Other independent retail bill pay agents

Find authorized in-person payment locations on OG&E’s website or call customer service. In-person payments process same or next business day.

OG&E Customer Service Contact Info

If you have any questions or issues paying your OG&E electricity bill, contact customer service:

• Hours: 7 AM – 7 PM Mon-Fri

• Phone: 405-272-9741 (OKC) or 800-272-9741 (outside OKC)

• Website: oge.com

• Email: [email protected]

• Chat: Available online

OG&E customer service can explain your billing and usage, change payment methods, set up payment plans for past-due balances, and more.

Avoid Late Fees on Your OG&E Bill

To avoid a 5% late payment fee from OG&E, make sure to pay your bill by the due date each month. Here are some tips:

• Mark your due date on your calendar so you remember

• Enroll in autopay or paperless billing to receive due date reminders

• Pay a few days early to account for mail or processing time

• Pay online up until 11:59pm on the due date

• Contact OG&E immediately if you’ll be late and ask if they’ll waive the fee

Setting up reminders and automating payments helps avoid late electric bills and penalties from OG&E.

What to Do If You Can’t Pay Your OG&E Bill

If you’re struggling to pay your OG&E electricity bill, take the following steps:

• Call OG&E as soon as possible to discuss bill payment assistance programs or setting up a payment plan

• See if you qualify for energy assistance funds through the Oklahoma DHS

• Prioritize paying electricity over other expenses since power is essential

• Consider budget billing to spread costs out evenly instead of higher seasonal bills

• Apply for OG&E’s limited-income Senior Plan if over 65 to get a lower monthly payment

• Request an extension or waiver of late fees or disconnection due to financial hardship

Communicate proactively with OG&E customer service to discuss your situation and negotiate before electric service is disconnected.

How to Check Your OG&E Energy Usage

You can monitor your OGE electricity usage through your online account or on your monthly bill. Here’s how:

• Log into your account and look at the usage graph under Billing & Usage

• Compare your daily use over time and look for spikes

• Review PDF bills for graphs of use by month and tiered rate info

• Check usage vs. average estimates for your home profile

• Call OG&E customer service to get specific usage numbers for periods

Regularly checking your usage helps you detect issues like leaks or billing errors early. Being usage-aware helps manage costs.

Saving Money on Your OG&E Bill

To reduce your OG&E electricity costs:

• Replace old appliances and bulbs with ENERGY STAR energy efficient models

• Have an energy audit to identify savings opportunities in your home

• Seal air leaks and increase insulation to reduce AC and heating needs

• Enroll in OG&E’s SmartHours demand response program to get bill credits

• Use a programmable or smart thermostat to adjust temperature when away

• Unplug devices when not in use to avoid phantom load draw

• Shift high-energy tasks like laundry to mornings/nights when rates are lower

With some simple changes, you can lower your power consumption and monthly energy bills.

Paying your OG&E electricity bill quickly and easily is possible through their website, phone, or in person. Monitoring your usage regularly and contacting customer service at the first sign of any issue helps avoid headaches. Managing your OG&E account responsibly saves you money over the long run.